Worldwide Remote Jobs (Work From Anywhere)

Performance Strategist (Demand Gen) Job Details Role: Performance Strategist (Demand Gen) Department: Performance Job Location: Remote (Canada) Role Type: Full-Time, Permanent Hours: Monday - Friday 9AM-5PM (in your timezone, flexible hours) Total Compensation: $83,000 - $100,000 CAD + Benefits New Hire Starting Pay: $83,000 - $92,000 CAD + Benefits Role Availability: This posting is for an existing vacancy at Thrive Digital As a company that values inclusion and diversity, Thrive seeks individuals of all backgrounds and experiences to apply for this position. We encourage anybody who is interested in this position to please apply! About Thrive Thrive is a leading full-funnel digital marketing agency supporting growth for some of North America’s most ambitious companies. We evolve our services through disciplined learning, continuous improvement, and close partnership with our clients - regularly assessing what works, what doesn’t, and where to raise the bar. Our mission is to help companies grow sustainably. To do that, we’ve built deep expertise across performance marketing, brand marketing, digital design, and data and measurement, managing more than $5 billion USD in advertising spend over the past decade. Our work spans startups, scale-ups, and enterprise organizations, including Alo, Zoom, Slack, Uber, Asana, Masterclass, Snapchat, Change.org, and lululemon. Our culture values curiosity, accountability, and thoughtful problem-solving. We challenge our teams to grow and

Who we are We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. We are looking for an experienced SAP CPI Integration Developer to support the integration architecture of an international SAP S/4HANA transformation and rollout program. The consultant will design, develop and maintain integrations using SAP Integration Suite / Cloud Integration (CPI), connecting SAP S/4HANA with applications such as IFS, ServiceNow and a Service Technician application. A key focus will be ensuring reliable end-to-end integration across service-related processes, including Service Requests, Order Management, Shipping, Delivery, Billing and Invoicing. What you'll be doing Design, develop, configure and maintain integ

About SciLeads SciLeads is a fast-growing SaaS company focused on providing sales intelligence to the life science and pharmaceutical industry. We’re an award winning company, and have been listed as one of Deloitte’s fastest growing tech companies for four years in a row. We are passionate about putting people first and committed to creating an outstanding employee experience as a remote working company. Come grow your career with us! About the Role As a Sales Development Representative, you will be responsible for managing your pipeline of pre-qualified companies and converting them to demos. You will also be a key part of the sales process and the company's success. This is a great opportunity to develop your sales skills and learn about the life science and pharmaceutical industry within a well-established, highly successful sales engine. At SciLeads , we welcome individuals with an undergraduate degree who are passionate about sales and eager to advance their careers. If you're looking for a role that offers growth and development in the sales field, SciLeads is the right place for you! Career Opportunities At SciLeads , we appreciate how important career development is to our employees, that’s why we have designed a SDR career pathway that provides you with the opportunity to progress to a Business Development Executive! You will find out more details about the pathway on your initial recruiter interview. Responsibilities include: Manage your pipeline of pre-qualified c

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for curious, driven professionals to join our Revenue Analytics team. We partner closely with Revenue stakeholders to deliver the analysis, reporting, and data solutions that help grow and optimize Affirm ’s revenue segments. As a Senior Analyst, Revenue Analytics, you’ll build scalable data products that power day-to-day decision-making - owning end-to-end work across data modeling, metric definitions, dashboards, automation, and enablement. You’ll also help strengthen our semantic layer and data governance, laying the foundation for reliable AI. The ideal candidate combines strong technical and analytical skills with the ability to turn ambiguous business questions into durable, well-tested data infrastructure. What you'll do Develop dbt data models, dashboards, metrics, and automation processes for the revenue field team and revenue analysts Build and maintain critical reporting data models that power external merchant reporting Build the semantic, metadata, and context layers that allow AI systems to accurately understand Revenue data, metrics, and business definitions Partner with Business Systems, engineering, and business stakeholders to translate requirements into durable, well-tested data products Contribute to the team’s best practices in version control, code review, documentation,

Senior Analytics Consultant Who are we? Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever ™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever ’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. Key Responsibilities: Data Analysis General all round understanding of Insight & Analytics soluti

Job Description: Our multinational company is hiring customer service representatives to answer calls on behalf of one of our clients. Your responsibilities are as follows: Ensure that customer calls and emails are handled properly. Embody, promote, and enhance the brand's image, products, and services. Knowledge, mastery, and communication of the procedures and specifics of various product categories, general terms and conditions, and legal obligations. Follow group policies and procedures regarding security and data privacy. Generate additional sales using appropriate sales techniques and advisory approaches. Ability to work in a constantly changing hotel environment. Profile Sought: Very good oral and written command of the German language. A minimum of a high school diploma (Abitur). A commercial mindset paired with a strong ability to make proposals. Call center experience is a plus. Demonstrated interpersonal communication skills. Customer-oriented attitude (smiling, courtesy, empathy, listening to the end without interrupting the customer). Social Benefits and Others: In addition to a permanent employment contract (CDI), social security, private health insurance, and secure transportation for closing hours, Foundever offers you: Certifying training

Job Description: Our multinational company is recruiting customer service representatives for customer care. Within a young and dynamic team, your mission will be: Advise and recommend packages and plans to customers that best suit their interests; Answer customer questions and requests regarding services, products, and their features; Manage billing; Process customer requests, manage disputes, and handle invoice adjustments; Ensure customer account management; Provide basic technical assistance. Following an initial paid training of several weeks, you will benefit from a continuous training cycle designed to promote your career within a multinational that gives you the opportunities and means to evolve. Profile Sought: Very good schedule flexibility to work 44 hours per week on a rotational basis; An excellent linguistic level in French, both oral and written; 1st experience REQUIRED as a technical advisor; Technical background (Computer Science, Networks, etc.); Ability to work autonomously as well as in a team; Availability 5 days/7; Good attention to detail; Good communication and commercial skills; Very good elocution; Technical skills. Social Benefits and Others: In addition to a permanent contract (CDI), social security, private health insurance, and assured transportation p

About Foundever ™ Foundever ™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints. Job Summary The Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions. Job Responsibilities Learning Technology Implementation & Support Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed Monitor system

Bilingual Care Coach Job Title: Bilingual CareCoach® Position Overview: As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach. In this role, you will: assist English and French speaking clients tailor each interaction to the unique needs, readiness, and preferences of the client. effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery. Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times. Advantages of Working with Us: Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment. Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside as

Job Description: Our multinational company is recruiting Spanish-speaking customer service representatives for customer service call reception. Within a young and dynamic team, you will have the following mission: Advise and recommend solutions to customers that best suit their interests; Ensure customer account management; Provide basic technical assistance. After a very short, paid initial training period, you will benefit from a continuous training cycle designed to promote your career in a multinational company that offers you the opportunities and means to evolve. Profile Sought: A very good command of the application language, both oral and written; A minimum education level of at least a bachelor's degree; Previous experience in customer relations is highly desirable; A commercial spirit combined with a strong ability to suggest; Interpersonal communication skills; A customer-oriented attitude (smile, courtesy, empathy, ability to listen to the end without interrupting the customer). Social Benefits and Others: In addition to an indefinite contract (CDI), social security, private health insurance, and transportation during non-working hours, Foundever offers you: Certification training; An uncapped sales bonus; A performance bonus; An evolving salary; CNSS subscription; Private health insurance; Social club. Like all positions

Job description As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction. Among your attributes: Responding to a wide variety of customer cases via phone and email Listening carefully to customer requests and demonstrating understanding Opting for the best route (appeal process) to handle the customer case Remain professional and calm in all situations Record and document customer cases in the appropriate tool Demonstrate an attitude that reflects the best possible image of the company Required profile Very good time flexibility to work 44 hours per week on a rotating basis; Have at least a baccalaureate Have an excellent command of business English (level C1 written and spoken) Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction Recognizes the field and values of meditation and its real benefits Benefits and others In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers: Certification Training; A de-capped sales bonus; A performance bonus; An evolving salary; Subscription t

Job Summary The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands-on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day-to-day of the entire SAP SuccessFactors HCM Platform. The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives. Job Responsibilities Lead a global team of remote staff to administer and ensure compliance for the SAP SuccessFactors Platform and SuccessFactors Core HR module across 40+ countries Configure, maintain, and support Employee Central and the integration to EC Payroll Support system upgrades for Platform, EC and Joule Troubleshoot complex system issues and partner with vendors as needed Develop and drive the rollout and ongoing use of AI-enabled capabilities Lead as well as assist with audit and compliance related reporting and associated con

About Us Foundever is a global leader in customer experience (CX) technology, employing over 140,000 people across 45 countries and generating approximately $4 billion in annual revenue. The company connects brands with their customers 9 million times daily, in 60+ languages, serving the world’s most recognised enterprises across financial services, technology, telecommunications, e-commerce, healthcare, and more. Formed through the 2023 merger of Sitel and Sykes — and built on the entrepreneurial foundations of Groupe Acticall (est. 1994) — Foundever combines three decades of operational heritage with a relentless focus on innovation in AI-enabled CX, digital operations, and data intelligence. Job Summary Foundever is creating new ecosystem for Partner Sales role within the EMEA Sales organisation. This leader will own the strategy, development, pipeline and revenue delivery of business sold with Foundever ’s partner and alliance ecosystem across the region, forging and scaling relationships with technology partners, consulting firms, system integrators, hyperscalers, and industry alliances that drive incremental pipeline, accelerate deal velocity, and expand Foundever ’s addressable market. This is not a passive programme-management role — it demands a builder who can contribute to creating structure where none exists, generate and close complex co-sell deals, and inspire both internal teams and external partners to think bigger. Key Job Responsibilities The Partner Sales p

Job Description: Our multinational company is recruiting Italian-speaking Inbound Account Managers for one of our clients. Your mission will be to: Ensure the proper management of various customer transactions (calls, emails, chat). Embody, promote, and enhance the image, products, and services of the market. Know, master, and communicate procedures, the specificities of different product categories, general terms of sale, and legal obligations. Comply with the group's security and confidentiality policies and procedures. Profile Sought: High school diploma. Excellent command of Italian with an intermediate level of English for management tasks. High level of interpersonal communication skills. Good command of Customer Relationship Management (CRM) techniques. Good interpersonal skills. Ability to demonstrate a high level of empathy and understanding of the interlocutor's discourse and needs. Social and Other Benefits: In addition to a permanent contract (CDI), social security, private health insurance, and transportation during closing hours, Foundever offers you: Certification training; An uncapped sales bonus; A performance bonus; A progressive salary; CNSS subscription; Private health insurance; Social club. As with all positions in our company, this position is open to people with reduced mobility.

Description MEDvidi is an AI-powered mental healthcare platform setting a new standard for safe, effective, and scalable psychiatric care in the United States. We combine licensed providers with proprietary AI tools to deliver consistent, outcomes-driven treatment for conditions like ADHD, anxiety, depression, and more. MEDvidi 's technology automates charting, follow-ups, and treatment planning, freeing providers to focus on patient care while improving efficiency and clinical quality. As a product-focused Senior Frontend Developer on our AI track, you'll own frontend delivery end-to-end for products that directly affect how patients access mental health care and how our clinicians and staff work day-to-day. Your work sits at the intersection of a large, actively evolving Angular codebase and our AI-first product surface - patient-facing applications, internal tools for doctors and administrators, and the frontend for AI-powered features like our AI clinical assistant and AI receptionist. You'll work in a small cross-functional product team, taking features from requirement refinement through production release. Why this role: Real product ownership in autonomous cross-functional team, you shape what gets built, not just how. Deep hands-on work on AI-powered clinical and administrative products, with AI-assisted development as a first-class part of the engineering culture (Claude Code, Cursor, and beyond). Modern Angular at scale: an actively evolving monorepo on the latest

Are you passionate about student wellbeing, motivation, and goal-setting? We’re looking for empathetic, positive individuals to offer life coaching for students through online sessions. As a student life coach, you'll help young people overcome academic stress, build confidence, and develop focus and organisation skills. This is a unique tutoring opportunity to support not just grades, but personal growth too. Key Responsibilities: Support students in setting and achieving personal goals Teach study habits, time management and mindset skills Encourage motivation and self-confidence REQUIREMENTS: No formal coaching experience required Great listening and communication skills Interest in student wellbeing and success ADVANTAGES: Flexible working hours Remote sessions from anywhere in the UK Set your own pay rate (£20–£40/hour) Work with students in a meaningful, supportive role Originally posted on Himalayas

SOFWARE ENGINEER Check out The Global Talent Co. ’s talent network: The Role You will join a company building the digital infrastructure for grant funding , helping organizations spend less time navigating funding logic, forms, and administration and more time on the projects and impact that matter. The platform brings together research across 18,000+ funding programmes, AI-supported analysis and application drafting, expert review, and ongoing grant management . AI handles what can scale, while people bring experience and judgement where it matters. As a Software Engineer , you will help build the product across the backend, frontend, and AI pipeline at the core of the platform. You will work directly with the CTO , who already has one successful exit, and learn first-hand how modern software is built in a clean, fast, AI-native environment. This role is designed for someone early in their career who wants real responsibility and a steep learning curve . You will start with close guidance and progressively take on more independent ownership, with a clear path toward a senior engineering role. Position: Software Engineer Seeking an early-career Software Engineer with solid programming fundamentals, curiosity across the stack, and a strong desire to learn how production software is built. The ideal candidate has 1–3 years of experience or is a recent graduate with strong projects , and combines technical curiosity with high self-motivation, a user-first mindset, and an AI-nati

Summary We are looking for a Cloud Integration Engineer with proven experience in the deployment and integration of open-source cloud technologies. This role is key to ensuring the successful implementation of our infrastructure solutions in mission-critical environments, working directly with major telecommunications operators in Latin America. In this position, your mission will be to perform all necessary tasks for the proper implementation and integration of products commercialized by Whitestack. These tasks include deploying Whitestack products and integrating them with external systems on platforms such as Kubernetes and OpenStack, ensuring their correct operation and compatibility with the client's external systems. This role is available for remote work from the following locations: Mexico, Chile, Argentina, Colombia, Uruguay, and Peru. Responsibilities Identify and request requirements from the client for product deployment in a timely manner. Deploy the components that make up Whitestack solutions/products. Perform component testing in virtualized environments. Conduct post-deployment validation tests and troubleshooting. Collaborate on GitOps workflows, focusing on automation and engineering best practices. Prepare and update documentation concerning project infrastructure. Analyze and resolve potential issues.

About Verto At Verto , we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth. What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets. We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future. Join us as we continue to grow and transform global finance. Role Overview This is a standout opportunity for an ambitious accountant to accelerate their career within

The Senior Client Success Specialist plays a pivotal role in delivering an exceptional client experience across the full lifecycle. Acting as a trusted advisor and primary point of contact, this role combines deep compliance knowledge with strong relationship management, cross-functional collaboration, and a passion for process improvement. The role sits at the intersection of client success, delivery, technology, and operational excellence.This role is an exciting opportunity for an experienced Customer Success professional to take full ownership of a portfolio of GRC clients. As a self-led portfolio owner, you'll be responsible for the end-to-end retention and renewal lifecycle of your client base, and for retaining a book of renewal revenue through strong relationship management and proactive account health monitoring. Balancing portfolio ownership and customer engagement, you'll help execute our Customer Success strategy across APAC, drive exceptional client outcomes, and play a key role in sustaining a high-performing, customer- centric culture. Key Responsibilities Customer Success Strategy & Portfolio Management In partnership with the Director of Customer Success and key delivery leaders, execute a Customer Success strategy for a designated portfolio of GRC clients across the EMEA region, with some crossover into APAC. Drive strategic initiatives focused on customer retention, growth, satisfaction, and long-term account health. Collaborate with Delivery, Audit, Sa

About the Opportunity We are partnering with a leading technology innovator that is transforming the life insurance industry through AI-driven solutions. As part of an ambitious initiative to build an AI-powered Product Factory for insurers, they are seeking an experienced Actuarial Product Owner, AI Pricing to lead the vision and development of a next-generation AI pricing platform. This is a unique opportunity for a senior life insurance actuary who combines deep pricing expertise with a passion for technology, AI, and product innovation. You will work at the intersection of actuarial science, artificial intelligence, and product management, helping shape solutions that redefine how insurers design, price, and launch products. The Role The AI Pricing platform is designed to support actuaries throughout the product pricing lifecycle, from product design and assumption validation to model execution, scenario testing, and documentation. As the Actuarial Product Owner, you will own the product strategy, roadmap, and delivery of the AI Pricing solution. Acting as the bridge between actuarial stakeholders and technology teams, you will ensure the platform accurately reflects real-world pricing processes while meeting governance, regulatory, and quality standards. This role is ideal for an experienced pricing actuary looking to transition into product leadership or further expand their influence within technology-enabled transformation initiatives. Key Responsibilities Product Str

Job Description: Strengthen our team as our SAP S/4HANA Finance Lead Location: Remote within UK with some travel to client sites. Vetting: Security Clearance We are looking for an experienced SAP S/4HANA Finance lead to join DXC Technology ’s UK SAP Practice. You will play a key role in delivering S/4HANA Finance transformation projects, supporting pre-sales, and enabling clients to realise business value through modern, scalable SAP solutions. This is a client-facing, hands-on role ideal for someone with a strong functional background and growing leadership capabilities. We focus on three core drivers of growth: People, Customers, and Operational Execution—the foundation of our business and where we invest heavily. Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, UK Nationals are preferred. What You'll Be Doing: Lead Pre-sales and Delivery of large SAP S/4HANA Finance implementations (FI/CO, AP, AR, AA, GL) across the full project lifecycle Lead workshops with senior finance stakeholders to gather requirements and translate them into SAP solutions Configure and test SAP S/4HANA finance components in collaboration with technical and integration teams Contribute to solution design, functional specifications, and business process mapping Assist in pre-sales activities including demo preparation, RFP responses, and solution estimations Participate in cutover planning, data valida

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs. The Opportunity: We are seeking a highly organized and detail-oriented Quality Nurse Analyst. This position is remote and offers you the flexibility of working from home. Essential Role and Responsibilities: Review clinical incidents. Follow standard operating procedures (SOP) to determine root cause, risk, and resolution for incident. Process interim medical orders as needed to notify physician of patient needs and changes in condition such as fall, wound, injury and post-hospitalization Perform follow-up calls for patients recently discharged from acute hospitalization and who are considered high risk for readmission Communicate as needed to client, caregiver, coordination teams, payers (case management / service coordination), field RNs, providers and key stakeholders to ensure client safety and continuity of care. Follow regulatory guidelines to manage clinical incidents to key deadlines. Share trends and insights noted in aggregate data to support continuous quality improvement. Collaborate regularly with assistant director of nursing services to review clinical cases and client needs. Required Skills and Abilities: Detail oriented, highly organized, and self-motivated. Strong interpersonal skills – verbal and writt

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Customer Service Specialist Full-Time · Remote (U.S. Eastern Time Hours) About the Role In this role, you'll be the guest's point of contact during your assigned hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. We provide guests with round-the-clock, 24-hour support, and this role covers the hours our local, on-site team is off — primarily evenings. It's a weekend-driven business that runs 365 days a year. Your ability to stay calm under pressure, solve problems independently, and coordinate with local vendors will be essential to keeping guests happy and the daytime team set up for a smooth handoff. What You'll Do Monitor and respond to guest messages across text, email, and platform messaging (Airbnb, VRBO, or similar) during assigned hours Answer guest calls and resolve common questions using a detailed property knowledge base — cabin-specific details, check-in procedures, amenity instructions, local info Coordinate after-hours maintenance: identify the issue, contact the right local vendor, and keep the guest updated until it's resolved Escalate to the owner or daytime team when needed, with a clear summary and steps already taken Log all interactions and maintenance requests for a clean handoff to the daytime team What You Bring Prior guest communications, customer service, or hospitality experience Excellent written and spoken English —