Customer Service Advisor - Italian

Job Description: Our multinational company is recruiting Italian-speaking Inbound Account Managers for one of our clients. Your mission will be to: Ensure the proper management of various customer transactions (calls, emails, chat). Embody, promote, and enhance the image, products, and services of the market. Know, master, and communicate procedures, the specificities of different product categories, general terms of sale, and legal obligations. Comply with the group's security and confidentiality policies and procedures. Profile Sought: High school diploma. Excellent command of Italian with an intermediate level of English for management tasks. High level of interpersonal communication skills. Good command of Customer Relationship Management (CRM) techniques. Good interpersonal skills. Ability to demonstrate a high level of empathy and understanding of the interlocutor's discourse and needs. Social and Other Benefits: In addition to a permanent contract (CDI), social security, private health insurance, and transportation during closing hours, Foundever offers you: Certification training; An uncapped sales bonus; A performance bonus; A progressive salary; CNSS subscription; Private health insurance; Social club. As with all positions in our company, this position is open to people with reduced mobility.