Customer Service Advisor - German (Any Location, MA)

Job Description: Our multinational company is hiring customer service representatives to answer calls on behalf of one of our clients. Your responsibilities are as follows: Ensure that customer calls and emails are handled properly. Embody, promote, and enhance the brand's image, products, and services. Knowledge, mastery, and communication of the procedures and specifics of various product categories, general terms and conditions, and legal obligations. Follow group policies and procedures regarding security and data privacy. Generate additional sales using appropriate sales techniques and advisory approaches. Ability to work in a constantly changing hotel environment. Profile Sought: Very good oral and written command of the German language. A minimum of a high school diploma (Abitur). A commercial mindset paired with a strong ability to make proposals. Call center experience is a plus. Demonstrated interpersonal communication skills. Customer-oriented attitude (smiling, courtesy, empathy, listening to the end without interrupting the customer). Social Benefits and Others: In addition to a permanent employment contract (CDI), social security, private health insurance, and secure transportation for closing hours, Foundever offers you: Certifying training