CX Enablement Specialist (EMEA) (Remote, Any Location, PH)

About Foundever ™ Foundever ™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints. Job Summary The Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions. Job Responsibilities Learning Technology Implementation & Support Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed Monitor system