Remote Jobs in the United States & Canada

Job Description The Engineering Technical Program Manager (TPM) will drive complex, cross-functional engineering initiatives from conception to deployment, managing timelines, mitigating risks, and ensuring technical scalability. The TPM will evaluate complex systems and identify, quantify, and mitigate potential design, manufacturing or project execution failures. Conduct analysis to ensure designs meets technical, manufacturability and reliability objectives and compliance to industry standards using methods such as FTA, FMEA, and probabilistic risk assessments. Engagement will be for near term and future R&D efforts. Key responsibilities include: Perform qualitative and quantitative risk analyses, including Fault Tree Analysis (FTA), Failure Mode and Effects Analysis (FMEA), and Hazard and Operability Studies (HAZOP) Ensure engineering designs comply with industry regulations, international safety standards (e.g., ISO, IEC), and corporate governance policies Develop and recommend actionable risk mitigation strategies, design modifications, or operational controls to minimize identified hazards Collaborate with testing and validation teams to verify that risk controls are effective and appropriately integrated into the final design Author comprehensive risk management plans and analytical reports for executive stakeholders and external customers Serve as the primary technical advisor, bridging the gap between design engineers, project managers, and manufacturing Mentor

About Firegang Dental Marketing Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more. A successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market. It is the CSM’s responsibility to act as a partner to our clients, work with our internal teams in the building of marketing campaigns, and report to the client on their successes and identify areas in need of improvement. This is a remote position available to candidates located anywhere in the US. Responsibilities of a Client Success Manager: Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships. Act as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship. Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang. Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand

🤙🏼 About gaiia At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure! 🎭 Role & Team As a Forward Deployed Engineer (FDE) , you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering. 💻 What You’re Going to Do Network Discovery and Architecture: Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers. Document network topologies, business process flows, and integration points with clarity, highlighting c

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The SHI Services Solutions Engineer, Data Engineering is a key contributor within our Microsoft Data and AI practice. This role is responsible for designing, building, and delivering enterprise scale data engineering solutions using the Microsoft Azure and Microsoft Fabric ecosystems. The Solutions Engineer works closely with Solution Engineers, Principal Engineers, Project Managers, and client stakeholders to implement secure, scalable, and compliant data platforms and pipelines that support analytics, reporting, and AI driven use cases. This role is hands on and delivery focused. Associate Solutions Engineers are expected to execute technical designs, own discrete data engineering workstreams, and contribute directly to s

State of Location: New York Position Summary: This role is ideal for an experienced accounting professional who thrives in a fast-paced environment and wants to play a meaningful role in financial reporting, balance sheet governance, internal controls, and audit readiness. The Senior Accountant will own key areas of the monthly close process, prepare and analyze complex reconciliations, support external audits, contribute to acquisition accounting, get exposure to strategic partnerships and drive continuous process improvements. This position offers exposure to leadership, technical accounting matters, and strategic initiatives, providing a clear path for growth into future accounting leadership roles. Candidates should have a strong foundation in U.S. GAAP, account reconciliations, financial reporting, and process improvement, with healthcare and public accounting experience considered a plus. Job Description: Reports To: Senior Manager Technical Accounting Department: Accounting & Finance Location: Remote We are seeking a highly motivated Senior Accountant to join our growing Accounting & Finance team. This role will support technical accounting research, financial reporting, key areas of the monthly close process, annual audit support, acquisition-related activities, and continuous process improvement initiatives. The position plays an important role in maintaining the integrity of the Company's financial reporting and control environment while supporting a rapidly

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit . C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment , our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Financial Analyst supports financial planning, forecasting, reporting, and operational analysis across C3 Presents' festivals, eve

Symetra has an exciting opportunity to join our Life Insurance Customer Service and Operations team as a Unit Manager ! About the role As a Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees. What you will do Provide employees with coaching, feedback and developmental opportunities and building effective teams. Set clear expectations and holding employees accountable for performance. Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements. Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results. Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes. Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies. Accountable for resolution of customer and/or partner questions and complaints. Defining short-term goals and objectives for their work group. Effectively

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours. Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols. Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s. Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed. Provides support and collaboration with Telecare staff to ensure favorable patient outcomes. Provides bereavement support to families. Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction. Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documen

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro , empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. About the Team Our Security Research & Development group sits at the frontier of AI-era cyber defense. We study how attackers are beginning to weaponize artificial intelligence, how AI is reshaping detection and response, and what durable capabilities defenders will need over the next several years. We are not a day-to-day operations team. Our charter is to research, prototype, and design the core capabilities that will anchor our platform and our customers' defenses for the next generation. The Role We are seeking a Threat Detection & Response Engineer to help research AI-era threats and defensive technologies and to build the detection-and-response capabilities that strengthen our platform. This is a mid-level individual-contributor role that combines threat research with hands-on engineering. Working closely with senior architects and researchers, you will investigate emerging threats, build and test prototypes, and help turn promising research i

Career Category Information Systems Job Description Join Amgen ’s Mission of Serving Patients At Amgen , if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Associate Director, Digital Product Operations - Measurement & Reporting What you will do The Associate Director, Product Operations - Measurement & Reporting will guide and lead the enterprise measurement and reporting problem space for the Digital Product Operating Model (DPOM), helping Amgen measure, understand, and improv

Career Category Information Systems Job Description Join Amgen ’s Mission of Serving Patients At Amgen , if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr. Digital Product Manager, Catalysts What you will do The Senior Digital Product Manager, Catalysts will embed with individual product teams to help accelerate Amgen ’s adoption of the Digital Product Operating Model (DPOM), strengthen the product management capability, and help teams shift from output to outcome mindsets. Reportin

Role Summary The Senior Solutions Consultant is a strategic technical and business advisor embedded within the Business Unit leadership team. This role provides deep expertise across the BU product portfolio and influences roadmap priorities to align with market needs and customer requirements. Senior Solutions Consultants play a critical role in shaping complex, large-scale deals—including Global Flagship and Large Account opportunities—by partnering with Commercial Solution Consultants and Account Management teams. They engage directly with executive stakeholders at customer organizations to ensure integrated solutions are positioned effectively, driving adoption and long-term value. Key Responsibilities 1. Lead Solution Discovery & Requirements Gathering Engage with prospective and existing customers to understand business goals, technical requirements, and key workflows. Conduct stakeholder interviews and facilitate discovery workshops across business and IT functions. Translate discovery insights into tailored solution strategies that incorporate SaaS, licensed software, and services components. 2. Design and Present End-to-End Solution Proposals Build and communicate solution designs that demonstrate how the company’s offerings (cloud, on-prem, services) solve customer challenges. Collaborate with Sales Engineers and Product Managers to align on architecture, integration, and deployment strategy. Tailor solution proposals based on customer needs, deployment preferen

Job Title: Associate/Senior Associate, DevelopmentEffective Date: August 2026Division: DevelopmentDepartment: Project DevelopmentReports to: Director, DevelopmentDirect Reports: NOLocation: Albany/NYC/Remote (IL/MI/IN)Travel: 20-40% Position Purpose: This role is a full-time, exempt position at the Associate/Senior Associate level, responsible for advancing projects in multiple regions. This role requires an analytical and detailed self-starter to manage internal resources and teams of consultants, as well as supporting the needs of more senior developers. The successful individual will use initiative to progress complex projects and assist in the achievement of development milestones, from greenfield prospecting and acquisition to construction-ready status in support of Key Capture Energy's objectives. This position requires travel to project locations to meet landowners, permitting officials, and local officials. Key Responsibilities: Project Development: leads assigned projects in addition to supporting more senior development team members in completing the following functions: Land and Title: secure site control necessary for project, access, and interconnection. Assist in ordering, reviewing, and clearing titles Permitting: identify applicable local, state, and federal permitting requirements and assist in the preparation and submission of permit applications while maintaining compliance Public Relations and Outreach: assess project needs and work with project team to ex

It's more than a career, it's a calling. WI-REMOTE Worker Type: Regular Job Highlights: This Part-time, 28-hours day shift Scheduler position will support Cardio/Sleep/Pulm. Training will be at an SSM Wisconsin location for up to six months until metrics are met, then able to be remote. Ideal candidate will have strong communication skills and prior scheduling experience. Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. Assists with maintenance and updating of provider contact information. Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and

Career Category Information Systems Job Description Join Amgen ’s Mission of Serving Patients At Amgen , if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr. Digital Product Manager, Product Operations - Playbook & Training What you will do The Senior Product Manager, Product Operations - Playbook & Training will help scale Amgen ’s Digital Product Operating Model (DPOM) by creating, maintaining, and facilitating the practical materials teams need to adopt product ways of work

This is a remote position. Required Technical Skills 12+ years of experience with Oracle E-Business Suite , with significant experience in technical leadership/architecture. Strong expertise in Oracle EBS R12/R12.2 architecture. Deep understanding of Oracle EBS application and database tiers. Strong knowledge of Oracle Database 12c/19c or later. Strong understanding of: EBS architecture Concurrent Processing Forms/Reports OAF WebLogic/OHS AutoConfig ADOP ADPATCH/OPatch EBS cloning EBS upgrades Strong knowledge of Oracle database architecture, performance tuning, RAC, ASM and Data Guard . Strong understanding of enterprise integration patterns and middleware. Experience with Oracle SOA Suite / WebLogic . Experience architecting or supporting Oracle environments on OCI . Strong understanding of HA, DR, backup/recovery and business continuity. Strong SQL/PLSQL knowledge and ability to troubleshoot complex technical issues. Preferred Skills Hands-on experience with Oracle Hyperion/EPM , particularly Planning, Essbase or Financial Management. Experience integrating EBS with Hyperion/EPM . Experience with Vertex Tax Engine / Vertex O Series . Oracle Fusion experience. Oracle WebCenter experience. Oracle Exadata experience. Experience with Oracle Retail applications. Experience with enterprise financial applications including GL, AP, AR, Purchasing and Order Management . Experience with OCI networking, security and cloud architecture. Experience with Python/Shell scripting and infra

This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English) We are looking for a Junior Project Manager to join our team. The ideal candidate will have 1+ years of experience in project management, be bilingual in English and Spanish, and have understanding of project management principles and methodologies. Responsibilities Assist the Project Manager in planning, coordinating, and overseeing the execution of projects Manage project budgets and timelines Communicate with stakeholders and keep them updated on project progress Identify and resolve project risks and issues Document project processes and procedures Note: As an independent contractor, candidates are responsible for any social security contributions or taxes required by your government. Requirements 1+ years of experience in project management (preferred) but can be in other fields. Bilingual in English and Spanish Understanding of project management principles and methodologies Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficient in Google Suite Benefits Collaborative and supportive work environment Opportunity to learn and grow in your career Chance to make a real impact on the company's success Casual dress code If you are a highly motivated and results-oriented individual with a passion for project management, we encourage you to apply. The compensation will be based on the candidate's salary expectations and demonstrated e

This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English) We are seeking a Senior Lead Project Manager to join our digital marketing agency. Our projects range from small businesses to comprehensive digital marketing strategies for large enterprises. As we continue to grow, we are looking for a Senior Lead Project Manager to oversee our dynamic and innovative web development projects and lead the existing project managers and web developers towards delivering exceptional digital solutions. Responsibilities Lead and supervise a team of project managers and developers, ensuring efficient allocation and execution of tasks across project managers and web developers teams. Oversee the project lifecycle from initiation to closure, ensuring that projects meet quality standards, are delivered on time, and within budget. Foster a collaborative environment that integrates the efforts of project managers, developers, designers, and marketing professionals to achieve project objectives and exceed client expectations. Serve as senior management's primary point of contact, providing regular updates on project status, milestones, and any critical issues that need escalation. Implement and refine project management processes and methodologies to enhance team productivity and project outcomes. Conduct performance reviews and mentor project managers and team members, facilitating professional growth and development within the team. Manage stakeholder communicati

About the Role: Pondurance is looking for a Senior Security Consultant, Continuity and Compliance to join our Compliance Consulting team. In this role, you will lead compliance-focused consulting engagements and serve as a trusted advisor to clients navigating complex cybersecurity, risk, and regulatory requirements. You’ll work primarily independently while collaborating with other consultants and internal subject matter experts as needed. The ideal candidate brings strong experience with regulatory and security frameworks, including HIPAA, PCI DSS, NIST, and CMMC, and has experience applying these requirements across industries such as healthcare, manufacturing, financial services, education, technology, and retail. Responsibilities: Lead and execute multiple client consulting engagements concurrently, ensuring delivery aligns with established scope, timelines, budgets, and quality standards. Lead annual PCI DSS compliance assessments, including SAQs, ROCs, and other applicable validation activities in accordance with PCI SSC requirements and QSA responsibilities. Serve as a Subject Matter Expert (SME) for PCI DSS, NIST, HIPAA, and other applicable security and compliance frameworks, providing accurate, practical, and actionable client guidance. Assess client security programs, technical controls, and regulatory requirements to identify risks, vulnerabilities, compliance gaps, and opportunities for improvement. Develop practical remediation strategies and recommendations al

We are seeking a motivated and results-driven Cloud Sales Specialist to help grow our Platform Prime customer base and increase revenue. This role will play a pivotal role in driving North America sales through a mix of new Platform Prime customer acquisition and cross-selling into existing Platform Core clients. You will work closely with the sales and technical teams to communicate the value of Azul ’s solutions to both technical and business stakeholders. This is an individual-contributor, quota-carrying role that can be based remotely in the US, preferably in the West region. What You’ll Do (aka Responsibilities): Sales Strategy & Execution: Develop and implement strategies to generate new Prime business opportunities and achieve sales targets within assigned territories/accounts. Client Engagement: Actively engage with existing Platform Core customers to understand their unique challenges and business needs, providing Azul solutions. Sales Pipeline Management: Manage the entire sales cycle, from lead generation to close. Maintain a robust pipeline of opportunities and forecast accurately. Build a 3X pipeline. Cross-functional Collaboration: Work closely with Sales Engineers, Marketing, and Customer Success teams to ensure prospects receive comprehensive, clear, and accurate product demonstrations, proposals, and support. Negotiation & Closing: Drive contract negotiations, while consistently closing business on a monthly and quarterly basis. Reporting: Maintain ac

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers. Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. The Role We are seeking an experienced Channel Manager with deep expertise in building, managing, and growing GSI partnerships. This individual will be responsible for developing and executing strategies that drive revenue growth, expand market presence, and accelerate joint go-to-market initiatives. The ideal candidate has at least 10 years of experience working directly within partner ecosystems and possesses a strong background in Customer Experience (CX), digital transformation, and enterprise

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS , the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine ’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. We’re looking for native English speakers based in the U.S. who are interested in independent, flexible gig work transcribing audio recordings of legal proceedings. As a transcriber, you’ll have the unique opportunity to listen to and learn from real legal cases and investigations. Responsibilities Accurate Transcription : Listen to audio recordings of legal proceedings and transcribe them verbatim, capturing all spoken content with precision and clarity. Confidentiality Maintenance : Adhere strictly to confidentiality guidelines, ensuring sensitive and proprietary information from legal cases remains secure. Software Uti

We are growing our Operations team. This role exists to make the sales organization and SDRs measurably more productive by improving the systems behind it — data quality, process, tooling, and reporting — rather than absorbing the manual work those systems should eliminate. You will work in close partnership with our sales leadership team and the SDR / Enablement Lead, supporting our training and onboarding programs with the data, systems, and reporting that make them work. It is the first dedicated Sales Operations role at Omatic , which means you will build the function rather than inherit it, working alongside a hands-on VP of Revenue Operations and an experienced Salesforce architect. You will own real systems, and the scope of the role grows with what you build. What You'll Do: Own data quality and governance across our Go-to-Market systems Own the accuracy, completeness, and structure of Salesforce account and contact data, including the segmentation that drives our targeting — organization type, size, and the fundraising systems each nonprofit already runs. Build enrichment and validation into a repeatable process, so data quality is maintained by design rather than by cleanup. Partner with Marketing and our Salesforce architect to keep account, contact, and activity data consistent across the systems that Sales, SDRs, and reporting all depend on. Own the Salesforce territory model — account ownership, territory assignments, and the analysis behind how territories are

The Senior Customer Success Manager (Sr CSM) is a key member of our Customer Experience team and is responsible for developing and supporting a strong sense of partnership between Omatic and our top customers. The ideal Sr CSM is a friendly, proactive communicator who can quickly apply critical thinking to solve unexpected challenges. The Sr CSM is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Omatic solution(s) and is a trusted partner with internal Omatic teams to ensure the voice of the customer is represented in all that we do. What You Will Do: Customer Relationship Management Own and grow a portfolio of the organization's most strategic and complex enterprise accounts, serving as a trusted advisor to senior and executive-level stakeholders and shaping long-term account strategy rather than just managing day-to-day needs. Lead high-stakes account escalations end-to-end, exercising independent judgment to determine resolution paths and coordinating across departments — including at the executive level when necessary — to protect key relationships. Serve as the senior voice of the customer within the organization, influencing how customer needs and concerns are prioritized and addressed at a strategic level. Customer Experience Analysis and Improvement Own NPS and customer health reporting for a strategic book of business, translating data into actionable retention and growth strategies that are sh