Unit Manager, Life Insurance Customer Service & Operations - Remote

Symetra has an exciting opportunity to join our Life Insurance Customer Service and Operations team as a Unit Manager ! About the role As a Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees. What you will do Provide employees with coaching, feedback and developmental opportunities and building effective teams. Set clear expectations and holding employees accountable for performance. Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements. Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results. Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes. Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies. Accountable for resolution of customer and/or partner questions and complaints. Defining short-term goals and objectives for their work group. Effectively