Front Desk Medical Receptionist - Family Medicine

We are seeking a highly capable and articulate Front Desk Medical Virtual Assistant to support our client's Family Medicine practice. The ideal candidate has extensive hands-on experience with AthenaHealth EMR, a strong familiarity with primary care clinical terminology and CPT codes, and demonstrated expertise in managing patient scheduling, insurance verifications, and phone communications for a diverse patient demographic, including a high volume of Medicare seniors. Key Responsibilities Patient & Telephone Support: Efficiently handle inbound and outbound calls via Intermedia Unite / UNITE VoIP. Provide warm, patient, and crystal-clear assistance to patients—especially elderly Medicare beneficiaries—answering inquiries and managing clinic communications. Scheduling & Intake: Coordinate patient appointments, follow-ups, and calendar management directly within AthenaHealth EMR . Verification of Benefits: Conduct thorough Verification of Benefits (VOB) prior to visits, confirming coverage eligibility for standard Medicare, Medicare Advantage, and commercial plans. Clinical Administrative Support: Leverage clinical familiarity (such as understanding common Family Medicine CPT/ICD-10 codes and visit types) to ensure accurate appointment routing and patient intake. Clinic Coverage: Provide dependable, uninterrupted coverage during all operating hours of the practice. Requirements EMR Expertise: Minimum 2+ years of hands-on experience using AthenaHealth in a U.S. clinical