Administrative Assistant

Administrative Assistant Job Summary One Workforce Global is seeking a skilled Administrative Assistant to join our growing team. This role plays a critical part in supporting the daily administrative operations of a healthcare practice by serving as a primary point of contact for prospective and existing clients. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple administrative responsibilities while delivering a professional and compassionate client experience. Key Responsibilities Answer incoming calls and respond to client inquiries professionally and efficiently Schedule, reschedule, and cancel appointments based on provider availability and practice guidelines Assist prospective clients through the intake and onboarding process Gather, verify, and maintain accurate client demographic, insurance, referral, and intake information Coordinate communication between clients, providers, and administrative team members Monitor voicemail, email, and other communication channels to ensure timely follow-up Maintain accurate records within electronic systems and scheduling platforms Escalate urgent, sensitive, or clinical concerns to the appropriate team members while maintaining confidentiality Must-Have Skills Administrative Support & Office Coordination Appointment Scheduling & Calendar Management Customer Service & Client Relations Healthcare Intake & Documentation Management Phone and Email Communication