Workflow Solutions Engineer

🤙🏼 About gaiia At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure! 🎭 Role & Team As a Forward Deployed Engineer (FDE) , you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering. 💻 What You’re Going to Do Network Discovery and Architecture: Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers. Document network topologies, business process flows, and integration points with clarity, highlighting c