Copy of Client Success Manager

About Firegang Dental Marketing Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more. A successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market. It is the CSM’s responsibility to act as a partner to our clients, work with our internal teams in the building of marketing campaigns, and report to the client on their successes and identify areas in need of improvement. This is a remote position available to candidates located anywhere in the US. Responsibilities of a Client Success Manager: Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships. Act as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship. Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang. Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand