Lead-Producer Services Readiness
Role Overview The Producer Services Readiness Lead serves as the senior Producer Services subject matter expert for translating approved requirements into practical workflows, standard operating procedures, training, service processes, controls, and launch plans. The role leads and coordinates readiness activities for new and changing business-process requirements within Producer Services. The Lead applies sound operational judgment and escalates decisions involving policy, risk, resources, or cross-functional ownership to the appropriate Producer Services leader. The Lead coordinates readiness activities and assesses whether staff, workflows, materials, system dependencies, and escalation paths have been prepared before new producer-facing requirements go live, escalating unresolved readiness risks as appropriate. The role provides targeted onboarding and Support readiness during launches and peak periods but does not become the standing owner of routine onboarding, Support production, regulatory interpretation, or technical delivery. Key Responsibilities Business Process Readiness & Subject Matter Expertise Serve as the Producer Services subject matter expert for the implementation of new and changing business-process requirements. Translate approved policy, program, regulatory, financial, and operational decisions into clear Producer Services workflows and operating requirements. Develop and recommend how approved requirements should be executed across affected Produce