Senior & Staff Remote Roles

Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! The ideal candidate brings deep expertise in building, developing, and deploying production-grade conversational AI solutions—well beyond prototyping—ensuring scalable, real-world impact. Additionally, they possess a human-centered AI approach, effectively partnering with SMEs to incorporate domain expertise into evaluation frameworks, metrics, and continuous model improvement. Position Summary: As a Staff Software Engineer focused on Generative AI initiatives, you will provide technical leadership in identifying, implementing, and integrating Generative AI solutions to solve complex business problems. You will bridge the gap between traditional software engineering and AI technologies, leading teams to deliver AI-enhanced features and capabilities while mentoring engineers on practical AI adoption within existing software systems. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $101,167 to $204,439 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $82,773 to $167,268 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary d

Overview We are seeking a Senior Data Warehouse Engineer to join our team and work closely with clients to develop, optimize, and scale enterprise-grade data platforms, warehouses, and pipelines. We are looking for more than just a “Senior Data Warehouse Engineer,” but a highly skilled data technologist with strong communication and problem-solving abilities who thrives in cloud-based environments. Contributions Key Responsibilities: Lead and architect the migration of data environments with a focus on performance, reliability, and scalability. Design, implement, and optimize data warehouse solutions, ensuring best practices in data modeling, storage, and retrieval. Ability to examine and understand complex data pipelines. Assess, document, and analyze data sources, ETL workflows, and business intelligence tools. Address technical inquiries related to data warehouse customization, integration, and enterprise architecture. Develop and maintain robust data pipelines and ETL processes to support business intelligence and analytics. Design and enforce data governance strategies, ensuring high data quality and compliance. Work in an Agile development environment, collaborating with data scientists, engineers, and business stakeholders. Contribute to the growth of our Data Exploitation Practice by implementing cutting-edge data warehousing solutions. Qualifications Required Qualifications: Ability to hold a position of public trust with the US government. 5-7+ years of experience i

Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary: As a Senior Software Engineer in Test, you will be designing, developing, and maintaining complex software testing framework and tools. This position involves leading project, mentoring junior team members, and ensuring the delivery of high-quality software solutions. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $77,283 to $146,494 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. In CA: Typical hiring range is $123,078 to $170,941 Responsibilities Essential Job Functions: Design, Develop and Maintain Test Automation Frameworks, Tools and Libraries: Develop a strong understanding of relevant product areas, independently implementing and maintaining complex automated tests and medium complex framework features. Critical Thinking and Problem-Solving Skills: Skilled in debugging and resolving simple blocking issues, especially with automation scrip

Overview As a Steampunk Senior Release Manager , you will be an integral part of an Agile team working closely with the project manager and development teams. You will own the complete release lifecycle which includes being responsible for scheduling, coordinating, planning, and controlling the delivery process in collaboration with your government counterpart. The Release Manager is the major liaison between application development and government production support teams for release management. The Release Manager will manage and optimize the release process in conjunction with the application development teams. The ideal candidate will have strong Project Management skills as well as release management experience with cloud technologies. Contributions Negotiate, plan, and manage all release activities Track risks and issues that affect release scope, schedule, and quality Measure and monitor progress to ensure application releases are delivered on time Communicate release details, expectations, and schedules to the business as required Conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews Provide regular release reporting to stakeholders and project team Work closely with development staff to resolve build problems and merge conflicts Continually work towards making improvements in the release process by documenting release issues and developing plans to improve process or automation Maintain a release repository and manage key information such

Overview As a Business Analyst/Scrum Master you will lead the collection, capture, and management of mission user needs from prioritization, concept development, and feature writing to support development and deployment. Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Contributions Responsibilities include: Envision, develop, and create requirements to improve tools to streamline processes to gain efficiencies and improve key metrics. Apply different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team-members to produce product and portfolio roadmaps. Collaborates with stakeholders and product teams to decompose large epics into features and user stories that can be understood and approved by members of the development team. Facilitate Increment and planning sessions with clients and team members to ensure that planned work is well defined, planned, articulated, and understood. Assist business analysts, team leads, clients, and other team members in the use of JIRA as an Ag

Senior Manager, Business Development - MEP Field-based/Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. As Senior Manager, Business Development, you will lead a team of Business Development Managers as part of our End User Strategy team, focusing on the MEP vertical. You’ll be responsible for driving strategic growth initiatives, overseeing new product commercialization, and ensuring seamless execution across Stanley Black & Decker’s multiple strategic business units. You will also get to: Lead a high-performing team of Business Development Managers, fostering a culture of accountability, growth, and collaboration. Set the strategic vision for new product launches, ensuring alignment with organizational goals and market opportunities. Oversee the planning and execution of comprehensive segment-specific marketing and development plans. Drive cross-functional collaboration to establish product roadmaps, launch timelines, and go-to-market strategies. Champion process simplification and identify innovative opportunities to

Senior Media & External Corporate Communications Manager Location: Remote UK based, able to travel to our Head Office in London and other operational sites around the UK when required As Media & External Corporate Communications Manager, you will play a crucial role in managing a busy press office, media relations and issues management at the heart of the role. You will lead and support responses to complex and high-profile media enquiries, working across the business to protect Capita ’s reputation. Alongside this, you will help proactively build our profile and communicate Capita ’s transformation narrative to key external stakeholders through national media (including broadcast), regional press, trade press, owned social media and digital channels. Our clients and prospects are primarily public sector organisations, alongside some large private companies, and our work often directly affects the individuals and communities who rely on essential services. You will report to our Head of External Communications and Marketing, and will work closely with our internal communications team, contract communications teams and marketing teams, as well as liaising closely with investor relations, public affairs and external communications agencies. Successful candidates must have experience from a PR agency background and journalism. At Capita , we live by our values: 🤝 Customer First, Always; 🧑‍💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide ho

Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities Senior Counsel, Commercial Transactions (TPA) Ready to close the deals that power self-funded health plans? Why This Role Matters Behind every self-funded employer plan we administer sits a web of contracts, and those contracts decide how fast we can move, how well we serve plan sponsors, and how confidently we stand behind our promises. As Senior Counsel on Personify Health ’s commercial legal team, you’ll build the agreements that make our TPA business work, from client administrative services agreements to the network, pharmacy, stop-loss, and vendor partnerships behind them. You’ll partner directly with Sales, Account Management, Operations, Finance, and Procurement, giving them clear, practical legal guidance that keeps deals compliant and moving. Reporting to the SVP, Legal, you’ll run your own practice and own your transactions from first draft to signature. When your contracts are sharp and your counsel is trusted, ou

Role Overview: As a member of one of the product teams, you will be responsible for creating, enhancing, and supporting common features. • Working side-by-side with Product Owners, Quality Assurance Engineers, and Business Stakeholders. • You will be actively involved in the complete software development life cycle in an Agile environment including technical design, hands-on coding, unit testing, performance tuning, maintenance, test automation, deploys, and upgrades. Your Profile: 5+ years of hands-on professional experience • 5+ years hands-on Swift/xcode OR kotlin/android SDK experience • Good to have: Rest, Material Design, High scale • Enthusiastic about developing the best software available and providing the ultimate customer experience. • Able to work in a collaborative environment with a willingness to share your ideas. • Able to work independently on modules and complete tasks with high quality and contribute to high velocity, but unafraid to seek out suggestions from other team members. • Excited to work on cutting-edge technology. Benefits & Perks: • A fully remote option Working for one of G2's Top 100 Software Companies • Work on cutting-edge technology • Discounted Employee Stock Purchasing program • Tuition Reimbursement • Learning & Development Programs • Development opportunities abound to help lay the path for a great career • Great social benefits • A phenomenal culture that keeps getting better Our client is an internationally presented cloud-base

📋 Tasks and responsibilities This assignment is split into two main parts: 70%: delivery of change activities within strategic projects 30%: support for the Change Office and reinforcement of a lasting change culture In this role, you support and coach team, programme and project managers on the people side of change within their initiatives. You contribute to projects such as the implementation of digital tools, including an HRIS, the rollout of tools for technical and field-based employees, the setup and positioning of a new department and team, and the further development of a Change Office and change culture. Depending on the project, your responsibilities include: building a clear project story and change narrative identifying and mapping impacted stakeholders assessing impacts on different stakeholder groups, including blue-collar and white-collar populations defining a change management plan with the right approach and activities to drive engagement and adoption supporting communication actions by preparing clear and engaging materials developing and delivering training initiatives organising, facilitating and leading workshops and events supporting stakeholder engagement and stakeholder management measuring adoption levels and adjusting the approach where needed working in line with Agile principles providing multilevel reporting within complex project environments helping to manage resistance to change across impacted teams You also support the Corporate Change Mana

Overview JOB SUMMARY: The Senior Proposal Manager leads the development of complex, high-value proposals in response to solicitations for the DTG family of companies. This role coordinates cross-functional teams, sets proposal strategies and schedules, ensures compliance with solicitation requirements, and produces compelling content that aligns with the company’s objectives and messaging. The Senior Proposal Manager independently oversees the full proposal lifecycle, from pre-RFP planning through final submission, and incorporates win themes and key differentiators to enhance competitiveness. Strong writing, organizational, and analytical skills are essential. Responsibilities ESSENTIAL FUNCTIONS: Manage and document the process the DTG family of companies uses to develop solicitation responses. Lead the formal solicitation response from release through evaluation notices with contracting officers. Assist in evaluating business opportunities and recommending bid/no-bid decisions. Collaborate with leadership across business units to set the strategic approach for each proposal. Gather technical and management information from internal stakeholders and translate it into clear proposal content. Review all solicitation documents to ensure proposals are compliant and responsive to the client's needs. Develop all proposal documentation (e.g., proposal plans, timelines, compliance matrices, outlines, writing assignments, customer questions, color reviews, final documents, oral pres

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for a Senior Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including digital transformation strategy, adoption best practices, implementation services, education, and support. The Engagement Management team fulfills the role of trusted advisor to Sales and customers, with a deep understanding of professional services and deployment of the Docusign Agreement Cloud. They understand customer needs, convey steps for success, recommend deployment best practices, and align the right services to promote successful outcomes. The Senior Engagement Manager partners closely with field Sales, acting as the conduit between Sales and Professional Services to ensure downstream teams are prepared to support sold services. This po

This is a remote position. WFH | Full Time | EST Industry: Venture Capital and Private Equity Overview: We are seeking a highly confident and experienced Appointment Setter / Lead Manager to support a fast-growing Venture Capital and Private Equity firm. The ideal candidate has a strong background in lead generation, cold calling, and booking qualified appointments, with the ability to operate independently and deliver results. Key Responsibilities: Generate qualified leads through research, outbound outreach, and database building Conduct cold calls to prospects with confidence and strong communication skills Book sales appointments and ensure high-quality hand-off to decision-makers Maintain and update lead records using CRM or tracking tools Follow up with potential clients and nurture leads through consistent outreach Work closely with leadership to optimize scripts, targeting, and outreach processes Qualifications: 3 to 5+ years of experience as an Appointment Setter, Lead Generation Specialist, or similar role Strong cold-calling background with a persuasive and engaging communication style Ability to identify, qualify, and convert leads through outbound prospecting Goal-driven mindset with the ability to meet and exceed booking targets Highly confident, proactive, and able to manage tasks independently Experience working with US-based clients and comfort operating in EST schedule Originally posted on Himalayas

Build our future together: At Regeneron , we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a Senior Manager, Clinical Trial Liaison Operations to join our Global Site Management function, supporting our EMEA region in a remote work mode. In this role, you will lead country-cluster operations and field-based Clinical Trial Liaison teams while collaborating with regional leaders, study teams, vendors, and investigator sites. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide. When & where: Remote, with 30–40% EU travel. This position is available in multiple locations. Discover your role: Lead Clinical Trial Liaison performance, development planning, formal reviews, goals, workload, and quality delivery. Oversee vendor-provided staff against service-level agreements and raise performance concerns. Implement standardised feasibility, site selection, recruitment, retention, and investigator issue-resolution processes. Advise cross-functional forums on study, programme, country, capacity, and resource strategies. Build investigator relationships, conduct remote and on-site co-visits, and support meetings, audits, and inspections. Report monthly metrics, standard methodologies, issues, and escalations while retaining a 15% liaison workload. You foster a collaborative, high-performing cluster aligned with regional st

About Darkroom Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom ’s role as a defining player in the future of media innovation. About the Role We are hiring for our Paid Media team, lookin

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena 's Wavelogic products advance high-speed optical fiber transmission through integrated analog technologies. This Analog Layout Engineer role contributes to advanced high-speed analog circuits in deep-submicron CMOS and BiCMOS technologies, including DAC, ADC, SERDES, transimpedance amplifier, modulator driver, and precision control and monitoring circuits. The role delivers high-performance analog layouts that enable broadband fiber-optic modem solutions. How you will make an impact: Evaluate layout feasibility for circuit designs in collaboration with senior analog designers, considering design trade-offs and team input. Create layouts for assigned analog blocks through floor planning, placement, and routing. Perform DRC, ANT, LVS, PERC, EM, and IR verification checks to confirm layout quality. Investigate layout tool and process features that can enhance productivity. Provide regular status updates, participate in team meetings, and share knowledge with the group. The must haves: Education: Bachelor's degree in Electrical Engineering or a related field. Experience: 5+ years of relevant indust

Senior Frontend Engineer (Svelte) Full-Time, High-Impact Role Help us build the future of supply chain intelligence. We're a small, fast-moving team building a next-generation supply chain AI platform. As a startup, we prioritize development speed and iteration. Creating solid and clean building blocks while delivering meaningful features is top of mind right now. We're well-funded and backed by prominent investors, founded by serial entrepreneurs who've previously raised hundreds of millions and built category-defining companies. We need a Senior Frontend Engineer with a focus on Svelte or React who thrives in ambiguous environments, takes ownership, and can translate ideas into working interfaces, even when designs or specs are still in flux. What Youll Do: Work on frontend architecture and implementation Build dynamic, responsive UIs using Svelte (or React, if needed) Rapidly prototype features sometimes before designs are finalized Collaborate closely with our designer and backend engineers Start with mock data or no data, then wire in backend integrations Improve development speed through smart tooling, CI, and test coverage Bring a product-minded approach to usability and interaction design Contribute to core architecture decisions for a system that works hand-in-hand with AI workflows You Should Have: 5+ years of frontend development experience (ideally in start-up or fast-paced teams) Deep experience with Svelte or React (were leaning toward Svelte) Strong knowledge o

We are looking for a Senior Google Cloud / AI Solutions Architect to act as a technical pre-sales lead for an enterprise GCP partnership. The role works with Google Sales and customer teams to shape opportunities, pitch credible solutions, and lead architecture when signed engagements move into delivery. Requirements: Hands-on experience architecting and launching enterprise GCP customer projects in production; Technical sales experience at Google Cloud, a major GCP partner or systems integrator, or comparable client-facing architecture experience; Proven end-to-end ownership from lead and discovery through proposal, prototype, and full-scale delivery; Deep GCP expertise across Google AI, Gemini, Vertex AI, data platforms, and enterprise application or migration scenarios; Strong English, presentation, and stakeholder-management skills; Ability to travel to the United States for client meetings on short notice. Responsibilities: Partner with Google Sales, field teams, and customers to identify and shape GCP opportunities; Lead discovery, solution architecture, proposals, and prototypes that make the business value clear; Build compelling use cases across Gemini and Vertex AI, BigQuery, Iceberg, GKE, Cloud Run, and cloud migrations; Act as the lead architect when signed opportunities transition into delivery; Support Google co-sell motions and relevant funding-program discussions. Nice to Have: Professional Cloud Architect or Professional Machine Learning Engineer certificatio

Do you want to lead automated quality engineering for next-generation cloud infrastructure? Are you passionate about Automation Developing? Join our Compute Team! Akamai's Compute Team aims to simplify, scale, and make cloud computing accessible and affordable globally. Hosting vast virtual machines and data, the Senior Software Development Engineer in Test (SDET) on the Fleet Operations Team leads automated test strategies, framework architecture, and quality assurance for software platform maintenance and hypervisor upgrades across ARM and x86 compute infrastructure. Partner with the best This role involves offering technical expertise, architectural leadership, and automation development for the Fleet Ops project using modern tools. Responsibilities include researching, proposing, and integrating open-source test frameworks while building continuous validation suites for backend services, APIs, and orchestration tools. The work ensures seamless hypervisor upgrades and hardware maintenance with zero customer disruption, high availability, and robust fault tolerance. As a Senior SDET on the Fleet Operations Team, you will be responsible for: Designing scalable, high-performance automated test frameworks and harnesses to validate fleet hypervisor upgrades, REST APIs, UI, and system CLI tools. Designing, scaling, and optimizing CI/CD pipelines to ensure continuous integration, automated regression, and performance testing across infrastructure components. Automating intricate

Senior SAP PP Consultant Company Description One of the most important Mexican pharmaceutical companies, dedicated to research, development, manufacturing, licensing, and commercialization of medications and health supplies. Job Description SAP Certified Experience in SAP ECC and support in migrations, preferably to SAP S/4HANA Experience in designing, configuring, and optimizing production planning and control processes in manufacturing companies and/or laboratories Assignment Country: Mexico Project Type: AMS Support Project Start: 2026-09-14 Project Duration: 1 year Work Modality: Remote Language: Spanish Originally posted on Himalayas

Overview SSOE is seeking a Senior Electrical Engineer (Substation) to lead the design of medium and high‑voltage electrical substations for utility, municipal, and industrial clients. This role focuses on creating safe, reliable, and efficient substation designs that meet client requirements, regulatory standards, and SSOE’s quality benchmarks. The engineer will collaborate with multidisciplinary teams to deliver innovative and cost‑effective solutions, and will often serve in responsible charge for project deliverables. Why Join SSOE? At SSOE, you'll work with amazing colleagues and be part of something big! We've consistently been named a ‘Great Place to Work’ and are experiencing the most successful years in our history. Along with industry‑leading salary compensation, you'll be eligible to purchase shares in the company — shares that have significantly outperformed both the S&P and Dow averages. SSOE – The Best of Both Worlds Our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you'll work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You'll experience our employee‑centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a continuous learning mindset.

Overview/About Lumanity We are seeking a Senior Consultant, HEOR Modelling to join our North American Health Economics and Outcomes Research (HEOR) Consulting practice and play a key role in providing strategic insights and analytical expertise to help healthcare clients demonstrate the value of their products and services. This client-facing role requires project team skills and technical expertise in designing and conducting value evidence development projects. The ideal candidate is highly-motivated, team-focused, and experienced in a range of core HEOR capabilities as described below. Responsibilities / Position overview Essential Duties/Responsibilities: Has detailed and practical knowledge of the main research methods used within Lumanity ’s HEOR practice, and awareness of new methodological and technical developments and how they might be used within the department. Demonstrates a blend of project/teamwork and technical expertise. Actively participates in designing and delivering client-ready project solutions. Able to execute independently and provide technical leadership of junior staff on HEOR projects, and working towards strategic leadership on single-team projects Has developed an understanding of client needs that moves beyond the technical and includes clear and effective communication of technical concepts. Willing and able to engage with clients on projects, as day-to-day contact and key scientific presenter. Able to coordinate with project team members to co

POSITION SUMMARY The Resource Planning Senior Analyst is primarily responsible for collaborating with the Resource Management Team, Market Directors, and Managers to execute the daily and weekly calling strategies based on forecasted volumes, offline needs, attendance, and any other business obligations we need to fulfill. We provide a balanced and level loaded skilling plan based upon demand and capacity analysis. This position monitors systems and call metrics throughout the day and makes changes to campaign resource allocations to ensure service level attainment. What you will do Track real time call volume and trends to monitor staffing levels throughout the day and assess the need for skilling changes. Maintain employee profiles and reallocate resources to accommodate different types of calls. Monitor all call queues to ensure meeting metrics. Monitor compliance to client-specific performance guarantees, adjust skilling accordingly and notify management of problems as soon as possible. Serve as a technical support for systems and phone problems within PBS. Troubleshoot call center system, production systems, or phone problems. Follow-up on issues until resolved and maintain issue log. Provide reports to call center management on call trends, productivity, and service levels. Run ad hoc reports as requested. Communicate performance and scheduling updates at Daily Production Meetings. Respond to incoming requests to the Wrike platform within 24 hours. Additional duties as

Senior Director, Logistics Status: Exempt (Salaried) Department: Logistics Position Summary The Senior Director of Logistics provides leadership for Plug Power ’s hydrogen logistics transportation functions. This role is responsible for defining and executing a scalable, cost-effective, and compliant logistics strategy that supports enterprise growth and operational excellence. This North America role (excluding Europe operations) leads up to 5 direct reports and carries responsibility for total transportation and logistics spend of $15M+ annually. The Senior Director role leads the logistics organization, ensuring efficient movement and delivery of hydrogen, a safety-critical cryogenic hazardous material handled in both bulk liquid (LH2) and gaseous form, to customers while driving continuous improvement, risk mitigation, and technology enablement. This leader partners closely with Executive Leadership and cross-functional teams to align logistics capabilities with business priorities, support complex projects, and enhance overall supply chain performance. Core Duties and Responsibilities Leads the strategy, planning, and execution for the movement and delivery of hydrogen and related products to customers and suppliers, ensuring safe, reliable, and cost-effective operations. Owns the transportation function and partners closely with Supply Operations, Engineering, and the Fuel Product Manager to align transport execution with sourcing, production, and product strategy. Esta