Entry-Level & Mid Remote Jobs

The Opportunity Insurance Brokers are modernizing core platforms, redesigning operating models, and exploring how AI and intelligent agents can improve business performance. In this role, you will work with client and Accenture teams to analyze business problems, design practical solutions, and support transformation delivery. Role Summary Insurance Brokerage Management Consultants own defined components of work across complex transformation programs. They translate business objectives into analyses, process designs, requirements, and implementation-ready deliverables. Responsibilities Support business and technology workstreams from discovery through implementation and value realization Analyze current-state processes and develop future-state recommendations Design end-to-end workflows across the Brokerage value chain Develop requirements, process maps, user stories, acceptance criteria, and other implementation-ready artifacts Support product management activities, including backlog refinement, prioritization, and value tracking Contribute to AI-enabled workflow design, including human decision points, controls, and value measures Connect business needs with digital core platforms, workflow, data, integration, and digital channels Facilitate working sessions and track scope, dependencies, risks, decisions, quality, and adoption Develop client-ready analyses, roadmaps, business cases, and presentations Contribute to proposals, thought leadership, and reusable assets Build tr

Become a part of our caring community Procurement's ability to create enterprise value depends on more than sourcing and negotiation. It requires an integrated operating system of technology, processes, data, governance, analytics, talent and decision rights that enables the organization to move quickly, operate consistently, anticipate opportunity and scale with the business. The Associate Vice President, Procurement Center of Excellence will lead the enterprise capabilities that power Procurement performance. The AVP will own the Procurement technology portfolio; end-to-end process strategy and governance across sourcing, contracting and supplier management; analytics and insights; merger, acquisition and divestiture enablement; functional transformation; and the operating mechanisms that connect strategy, execution, adoption and measurable outcomes. The leader will establish a coherent, multi-year roadmap across technology, process, data, analytics, automation, artificial intelligence, controls and organizational capability. Working across Procurement, Finance, Accounts Payable, Technology, Legal, Contract Management, Risk, Compliance, Privacy, Information Security, Transformation, Corporate Development and business teams, the AVP will simplify how work enters and moves through Procurement, improve the stakeholder and associate experience, generate earlier and more actionable insight, and ensure investments deliver measurable value. This role requires more than governance

Position Overview The Reimbursement Operations & Field Market Access lead is the execution engine of the U.S. HEMA organization. This role is the closest link to the sales and marketing organization and serves as the primary tactical interface with providers, payers, and field teams. This is both a payer-facing and provider-facing role. On the payer side, this person develops value dossiers, manages payer advisory boards, and supports key account engagement. On the provider side, this person generates billing guides, fields customer reimbursement questions, develops provider education materials, and supports all field logistics related to coding implementation. In Phase 1, this role carries both midstream and downstream responsibilities—from code acquisition and payment policy implementation through to field collateral generation and customer support. This person generates code and billing manuals, is responsible for all field logistics requiring implementation of new or existing codes, and directly fields customer questions regarding reimbursement. This role carries shared responsibility for midstream/payment policy activities with the Upstream Strategist until a dedicated Midstream hire is made (~18 months). At that point, this role transitions to full downstream focus with outsourced or in-sourced field pull-through teams supporting product launches. Core Responsibilities Provider-Facing Billing Guide Development: Create, maintain, and distribute comprehensive billing

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Specialty Clinical Program Director Job Description The Specialty Clinical Program Director is responsible for shaping and executing the clinical strategy for pharmacy, medical and integrated products. This position leads the development and oversight of a comprehensive portfolio of Specialty clinical programs, driving innovation, measurable outcomes, and strategic alignment with business goals. This role serves as a Specialty subject matter expert and strategic partner, collaborating across clinical, technical, operational, and business teams to deliver innovative, scalable solutions and also collaborates with external stakeholders, ensuring the successful delivery of Specialty programs and contributing to the advancement of strategic business initiatives. This role may be responsible for the development and delivery of strategic business roadmaps for medical, pharmacy, or integrated specialty solutions. Responsibilities Develop clinical solutions and strategic roadmaps for pharmacy, medical and integrated products; oversee the development and implementation of product solutions Lead or provide support to Specialty and Clinical program and product teams in development and maintenance of any additional specialty solutions Maintain k

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers. Position Magna Legal Services is seeking a Manager to lead the daily performance, support, and development of an assigned team of court reporters. This manager ensures reporters are prepared for each proceeding, follow Maggie's required workflows, deliver complete and accurate post-deposition files, and receive timely operational and technical support. The role combines hands-on people leadership with close coordination across Scheduling, Operations, Production, and Talent Acquisition to maintain reliable client service as the reporter team grows. This is a remote, full-time position with benefits, paid time off, and paid holidays. This is a unique opportunity for an experienced court reporting professional to step into a hands-on people leadership role, providing day-to-day coaching, support, and guidance to a growing team of court reporters. Primary Responsibilities Lead the day-to-day performance of an assig

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. As a Senior Growth Operations Business Partner (Senior GOBP) at KinderCare Learning Companies, you’ll play a key role in bringing new, acquired, and reopening centers to life. You’ll lead a portfolio of high-impact growth projects, partnering with field leaders and cross-functional teams to drive operational readiness, successful openings, and seamless transitions into ongoing operations. As a trusted subject matter expert, you’ll also mentor team members, solve complex challenges, and help strengthen the processes and practices that enable our growing portfolio to thrive. Responsibilities : Mentorship, Lead

About Ethos Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports. About the role The Senior Mission Success Manager is critical to our mission of combining learning, performance, and outcomes in one unified platform to optimize human readiness. You'll own the full customer lifecycle for a portfolio that includes one of Ethos 's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion. You'll build trusted relationships with leaders across fleet commands, TYCOMs, and program offices, and serve as the voice of your customers inside Ethos . The ideal candidate is self-driven, curious, and determined, and can manage several customers at different stages of their rollouts with ease. You're passionate about discovering a use case's ROI and sharing those stories across teams to scale its impact. You'll also raise the bar for the team by mentoring Mission Success Managers and shaping the playbooks we use to deliver readin

Overview Thank you for considering IT Concepts dba Kentro , where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for a Mid-Level PMO Quality Analyst to support VA ESOM contract . Kentro is hiring an IT Requirements and Performance Analyst to provide data-driven requirements analysis, quality assurance, and performance oversight as part of the Value Management Team supporting the ESOM Program. The analyst will ensure program requirements, deliverables, supporting data, and approval records are traceable to contractual requirements, established standards, client expectations, and applicable federal guidance. This role blends requirements traceability, deliverable review, quality analytics, process improvement, and executive reporting. The ideal candidate turns complex delivery data into clear insights, strengthens controls without slowing teams down, and uses modern analytics and automation tools to improve quality, transparency, and customer outcomes. Working with the Value Management Lead, Quality Manager, Reporting Lead, Metrics Team, and technical stakeho

Job Description A bit about this role We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you’ll be responsible for providing telephonic advice and clinical triage when Devoted Health members call us for support. You'll serve as a fierce advocate, helping them achieve better health outcomes and connecting them with the necessary resources. Our ideal Triage Clinical Guide is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding member experience. You possess excellent clinical judgment, are ready to innovate, and are excited about changing the way healthcare is delivered. You will be joining a team of adaptable, scrappy, and resilient professionals who are proud to be part of the Devoted family, creating a revolution in care delivery. Schedule Details: This is a full-time, night shift role. You will work three (3) scheduled clinical shifts per week on a rotating basis, including weekends and holidays. Shifts are scheduled based on business needs and may include: 8:00 PM – 8:30 AM ET (current primary shift) or occasional 6:00 PM – 6:30 AM ET (alternate shift). The remaining 2.5 hours per shift are reserved for administrative work, training, and team meetings. Shift assignments are subject to change based on operational needs, and candidates must be flexible to work either schedule as required. Y

As a team member in Finance at Nationwide , a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide ®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Job Description Summary Do you enjoy using quantitative analysis to understand complex financial risks and help shape business outcomes? In this Specialty Finance role, you can connect credit and portfolio insights with product decisions that support disciplined growth. If you thrive in an environment where you can improve risk decisions and risk-adjusted outcomes, we’d like to hear from you! As AVP, Risk and Analytics, Specialty Finance, you will lead risk, analytics, and reinsurance for the Specialty Finance business. You will establish and govern the frameworks, models, processes, and management reporting that underpin product risk/return evaluation, product structuring, portfolio and capital management, reinsurance strategy and execution, and the related accounting and reserving outcomes—driving disciplined risk-adjusted performance aligned to enterprise capital objectives. You will partner closely with other leaders and senior stakeholders across the company to ensure that risks are identified and quantified appropriately; products and portfolios are modeled and monitored with rigor; reinsurance

Job Summary: Vice President, Market Operations - Ohio is responsible for developing the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market. Essential Functions: Develop the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market Responsible for oversight of more than five products (e.g.; ABD – A, ABD – K, Magi, AFK, expansion, MSY – FFS, CFC, Marketplace, DSN, and Duals) within the market to ensure profitability, compliance, and growth. Responsible for leading and collaborating with the Market leadership team to establish strategic and operational goals for the Market. Responsible for managing over 500k members across the market. Work across the market to identify additional growth strategies and product diversification. Responsible for establishing key relationships with partners and stakeholders associated with market and product expansion opportunities. Primary responsibility for translating business/program vision and strategy into operational tactics and building the necessary organizational support and infrastructure In new markets, lead program implementation, allocate implementation team resources,

We are Flytour Business Travel, the brand within the BeFly ecosystem that is a leader in air ticket issuance in Latin America and the largest business travel agency in Brazil. In 2007, we became a Travel Partner of American Express Global Business Travel, established in over 140 countries, thus providing broad coverage across all national regions. We are good people, and in our daily work, we apply practical intelligence and innovation, striving alongside the entire BeFly ecosystem to achieve the extraordinary! Come build pathways beyond imagination with us. Check out the main activities for this role: Provide emergency service to corporate travelers via phone, email, and other channels provided by the company. Make bookings, rebookings, cancellations, and reissues of domestic and international air tickets. Manage critical travel-related situations, seeking quick and effective alternatives to minimize impacts on clients. Provide support for hotel bookings, car rentals, and other travel services. Utilize GDS systems (Sabre, Amadeus, or equivalents), airline portals, and corporate tools to handle requests. Ensure compliance with client travel policies and current commercial agreements. Accurately record all interactions and actions taken during customer service interactions. Work in partnership with internal teams to ensure the best traveler experience. Monit

Become a part of our caring community Humana is seeking a Compliance Professional 2 to support Medicare and Medicaid compliance activities with a primary focus on Payment Integrity financial recovery processes. This role is responsible for helping ensure adherence to regulatory, contractual, and internal requirements through proactive monitoring, reporting, and collaboration across business areas. Compliance Professional 2 will serve as a liaison to CAPI business areas and other cross-functional partners to promote clear communication, effective oversight, and operational consistency. Success in this role requires strong attention to detail, timely execution, sound judgment, and working knowledge of Medicare and Medicaid requirements. This position also supports continuous improvement efforts, including identifying and assisting with automation opportunities that enhance compliance monitoring and reporting. Where you Come In This role supports Humana ’s strategic initiative of enhancing the Payment Integrity Compliance framework with a focus on financial recovery related processes. The addition of a Compliance Professional 2 is essential for ensuring effective compliance monitoring, process improvement, operational efficiency, and risk mitigation. Success in this role requires timely execution, strong attention to detail, and familiarity with the Medicare and Medicaid lines of business. Key Duties and Responsibilities Support Medicare and Medicaid compliance activities relate

At Logicalis Spain, we are looking for a Data Scientist. The Data & Analytics team at Logicalis works with national and international clients, carrying out major projects in data engineering, artificial intelligence, advanced analytics, data strategy, governance, integration, and architecture, covering the entire data lifecycle. RESPONSIBILITIES: Develop, train, and evaluate Machine Learning models to address business needs. Perform exploratory analysis and prepare data from various data sources for subsequent exploitation. Participate in the entire model lifecycle, from design to production deployment. Work alongside Data & AI teams applying best development and versioning practices. REQUIREMENTS: Experience in Data Science and Machine Learning model development. Knowledge of Python and libraries such as Pandas, NumPy, and scikit-learn. Experience in data analysis, transformation, and processing. Good knowledge of statistics, evaluation metrics, and SQL. Experience using Git in collaborative environments. Experience with AWS, GitFlow, MLOps, and banking or insurance environments is a plus. BENEFITS: > Immediate incorporation into a leading IT sector company with a high degree of expertise in the Data & Analytics area, where we are in a process of expansion. > Job stability through a permanent contract with ample opportunities.

Become a part of our caring community Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions. To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the strategy and delivery of the measurement and reporting product for Next Best Action (NBA). This role is responsible for defining how the enterprise measures NBA effectiveness—establishing a unified measurement strategy, KPI framework, and reporting capability that spans business outcomes, model performance, and operational metrics. Working across cross-functional and cross-data science teams, you will translate business questions into a coherent measurement approach and partner closely with data science, analytics, engineering, and business stakeholders to deliver trusted, decision-ready reporting. In partnership with the Director, Product Management, you will own this portion of the product portfolio lifecycle—to include vision, strategy, roadmap, delivery, and value measurement—and he

Advanced Specialist - Vendor Operations Role Purpose The Advanced Specialist, Vendor Operations plays a critical role in supporting vendor operational management, financial reconciliation, reporting, rate card governance, and administrative processes across Pearson 's Content Services Center (CSC). This role is responsible for maintaining accurate supplier operational and financial records, managing reconciliations across multiple systems, administering vendor data and rate cards, supporting governance activities, and ensuring the integrity of reporting and operational processes. The successful candidate will partner closely with CSC Leadership, Procurement, Finance, Technology teams, Business stakeholders, and Suppliers to ensure operational excellence, compliance and reporting accuracy, Key Responsibilities Vendor Operations & Administration Support day-to-day operational management of CSC suppliers and vendor engagements. Maintain supplier information, operational records, and governance documentation. Administer vendor-related processes, ensuring compliance with established policies and procedures. Support supplier onboarding, offboarding, access management, and operational governance activities. Coordinate and track operational requests, approvals, and vendor-related actions. Maintain accurate records of supplier contracts, rate cards, and supporting documentation. R&P Financial Reconciliation & Reporting Perform financial and operational reconciliations acro

The Company: Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: In Switzerland, we are currently expanding our strategic sales channel in the pharmacy segment. For this, we are looking for a dedicated personality as a Key Account Manager (m/w/d) who will drive the national...

Who we are: MasterClass is the platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours. MasterClass Executive is our selective, cohort-based program for senior professionals learning to lead in the AI era, taught by world-class operators and academics in collaboration with the University of Chicago Booth School of Business and OpenAI.Admission is competitive: applications are reviewed individually, and spots in each cohort are limited. About the Role: We're hiring an Admissions Advisor as a temporary, full-time employee to support our next enrollment cycle. You'll spend most of your day on the phone and in the inbox with applicants and admitted candidates — answering questions about the program experience, helping them weigh the value of enrolling, and guiding them from admission to enrollment ahead of cohort deadlines. You'll also support employer-sponsored enrollment: equipping candidates to make the case to their company and responding to inquiries from managers, HR, and L&D teams. This is a high-volume, goal-driven role during our busiest enrollment windows. The ideal candidate is a natural on the phone — consultative, warm, and credible with senior professionals — and genuinely fluent in both AI and the business-education landscape. You know what programs like ours cost, w

Overview The Intern Technology Solutions Analyst is responsible for researching technologies and use cases for Cotiviti solutions. This internship role will report to the Director of Health Tech Research and work on Technical Prospecting within the Research and Development department. Technical Prospecting reduces investment risk and improves speed to value through early exploratory validation, development, and delivery of solutions. Portfolio Prospecting is tasked with maintaining transparency into the strategic environment and positioning Cotiviti with validated long-term pathways to competitive advantage. Preferred location is South Jordan, Utah, but will consider remote across the US as well. Responsibilities Business analysis of company solutions, products, services, and platforms. Research into the strengths, weaknesses, opportunities, and threats of targeted technologies. Technical and business writing of white papers and use cases. Exploratory development, configuration, and engineering of prototype and POC technologies. Presentation of project findings and proposals. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change. Qualifications Enrolled in higher education BS or MS pr

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply. Utilization Management Nurse RN - Utilization Management - UH Truman Medical Center (7:00a-4:00p, varied days per week)101 Truman Medical Center Job Location Work From Home-City Tax ExemptLees Summit, Missouri Department Care Continuity UHTMC Position Type Full time Work Schedule 7:00AM - 4:00PM Hours Per Week 40 Job Description Utilization Management Nurse (UM RN) Optimize Care. Improve Outcomes. Elevate the Patient Experience. Are you a skilled RN with a passion for driving quality care while maximizing resource efficiency? Join our dedicated Utilization Management team and help shape smarter, more effective care delivery across the healthcare continuum. As a UM Nurse , you’ll play a critical role in supporting interdisciplinary collaboration, resource stewardship, and positive patient outcomes. You'll serve as a clinical advisor, problem solver, and resource utilization expert for our care teams. What You’ll Do: Partner with interdisciplinary teams to ensure effective and efficient use of healthcare resources. Monitor patient care delivery to align with best practices, regulatory standards, and financial goals. Serve as an internal consultant to clinical staff, providing guidance on utilization practices, clinical documentation, and discharge planning. Leverage da

Description Who We Are - Motivated by Purpose. Powered by Clinical Expertise. Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations. Excellence starts with our people. WE OFFER A competitive compensation package Benefits include healthcare, vision, and dental insurance A generous 401(k) match Paid vacation, PTO, and holidays Growth and training opportunities An award-winning remote work environment POSITION OVERVIEW The Database Administrator is responsible for the health, performance, security, and architecture of the organization's relational and NoSQL/document database platforms across on-premises and cloud environments. During a period of significant modernization, this role keeps on-premises SQL Server stable while leading the design and migration of transactional workloads to Azure and supporting the move to Microsoft Fabric. The position partners with Software Development, QA, Infrastructure, Enterprise Architecture, Information Security, Business Intelligence, and vendors, taking a prevention-first approach to protecting PHI and the organization's data. Roles: Primary technical owner and escalation point for all production and non-production databases and data stores, on-premises and in the cloud. Lead database architecture, design standards, and Azure migration strategy in alignment with enterprise architecture. Primary database

About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. About this Position Join Net at Work, a full-service IT and business consultancy, as we continue to shape the future of business technology solutions. As a Sales Executive for Managed Services and Professional Services, you will be responsible for generating new sales revenue by identifying and pursuing opportunities within our service suite. You will cultivate and maintain client relationships, delivering tailored solutions that drive measurable success. With our nationwide presence and partnerships with industry leaders (NetSuite, Sage, Microsoft, Salesforce, Dell, HP, VMware, Citrix, Cisco, and more), we empower clients with innovative, integrated solutions that provide a competitive edge. Job Responsibilities Actively prospect for Managed and Professional Services opportunities to generate a steady pipeline of qualified leads. Schedule and

About Velora : 📍check out our company website: Our product websites: We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable. Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference. We’re one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products. We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section. We’re building a bench of customer-obsessed Support Specialists for Velora . We may not have an open Support seat the day you apply. This posting is how we stay connected with people we’d want to hire when volume, coverage, or a new market creates a role. If you’re strong on product empathy, clear written and verbal communication, and SaaS support tooling, apply below. We review submissions on a monthly cadence and reach out when there’s a live match. This is not a guarantee o

At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of business problem-solving, delivering real impact on a global scale. By joining Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on business, but also in the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here! Join us and be part of the change! Answer and log all requests from users registered in the call management system. Categorize and prioritize calls according to the rules defined by the client. Inform the user when the request is not part of the contracted scope. Resolve calls via telephone and/or remote control. Resolve questions related to infrastructure and its usage. Resolve incidents involving unauthorized access, viruses, and software reinstallation. Log and forward calls related to hardware, software, responsible infrastructure issues, service requests, calls requiring on-site assistance, and data recovery. Resolve eligible FCR (First Call Resolution) tickets. Create Critical Incident tickets for escalation. Knowledge in Support of