Advanced Specialist, BPO Management

Advanced Specialist - Vendor Operations Role Purpose The Advanced Specialist, Vendor Operations plays a critical role in supporting vendor operational management, financial reconciliation, reporting, rate card governance, and administrative processes across Pearson 's Content Services Center (CSC). This role is responsible for maintaining accurate supplier operational and financial records, managing reconciliations across multiple systems, administering vendor data and rate cards, supporting governance activities, and ensuring the integrity of reporting and operational processes. The successful candidate will partner closely with CSC Leadership, Procurement, Finance, Technology teams, Business stakeholders, and Suppliers to ensure operational excellence, compliance and reporting accuracy, Key Responsibilities Vendor Operations & Administration Support day-to-day operational management of CSC suppliers and vendor engagements. Maintain supplier information, operational records, and governance documentation. Administer vendor-related processes, ensuring compliance with established policies and procedures. Support supplier onboarding, offboarding, access management, and operational governance activities. Coordinate and track operational requests, approvals, and vendor-related actions. Maintain accurate records of supplier contracts, rate cards, and supporting documentation. R&P Financial Reconciliation & Reporting Perform financial and operational reconciliations acro