Senior Mission Success Manager -- Navy Accounts

About Ethos Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports. About the role The Senior Mission Success Manager is critical to our mission of combining learning, performance, and outcomes in one unified platform to optimize human readiness. You'll own the full customer lifecycle for a portfolio that includes one of Ethos 's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion. You'll build trusted relationships with leaders across fleet commands, TYCOMs, and program offices, and serve as the voice of your customers inside Ethos . The ideal candidate is self-driven, curious, and determined, and can manage several customers at different stages of their rollouts with ease. You're passionate about discovering a use case's ROI and sharing those stories across teams to scale its impact. You'll also raise the bar for the team by mentoring Mission Success Managers and shaping the playbooks we use to deliver readin