Bilingual Mid-Level Emergency Corporate Travel Consultant - Flytour Business

We are Flytour Business Travel, the brand within the BeFly ecosystem that is a leader in air ticket issuance in Latin America and the largest business travel agency in Brazil. In 2007, we became a Travel Partner of American Express Global Business Travel, established in over 140 countries, thus providing broad coverage across all national regions. We are good people, and in our daily work, we apply practical intelligence and innovation, striving alongside the entire BeFly ecosystem to achieve the extraordinary! Come build pathways beyond imagination with us. Check out the main activities for this role: Provide emergency service to corporate travelers via phone, email, and other channels provided by the company. Make bookings, rebookings, cancellations, and reissues of domestic and international air tickets. Manage critical travel-related situations, seeking quick and effective alternatives to minimize impacts on clients. Provide support for hotel bookings, car rentals, and other travel services. Utilize GDS systems (Sabre, Amadeus, or equivalents), airline portals, and corporate tools to handle requests. Ensure compliance with client travel policies and current commercial agreements. Accurately record all interactions and actions taken during customer service interactions. Work in partnership with internal teams to ensure the best traveler experience. Monit