Cloud Service Technician
Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview: In this role, it is expected that the Cloud Service Technician (CST) will provide frontline support to our customers by active participation in an assigned queue, as well as working service tickets that come in via the portal or email or as assigned by a CS Supervisor. This role requires an intermediate understanding of our technologies and how to properly support the customer base. This is a remote based position. Responsibilities Daily Responsible for meeting all assigned metric goals for the role Act as frontline support by maintaining an active presence in the assigned queue(s) throughout the day Update and Manage team service tickets based on internal policies. Provide a Customer-First ex