Customer Service Supervisor

T3 Services Group : Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today! The Good Stuff: $60,000-$65,000 Work from home! Medical, Dental, Vision 401k with 4% company match PTO, Paid Holidays, Paid Wellness Time Company provided laptop, monitor, and headset. Job Duties: Handle inbound customer calls Handle escalated calls; resolve customer issues Run daily, weekly monthly Call Center Performance Report Run daily, weekly, and monthly CSR Performance Summary Identify and provide consistent coaching to low performing employees Consistently managing the call center activity board to monitor performance, after call work times (ACW), and breaks and lunches Ensure proper coverage for call center and dispatcher departments by adjusting breaks and lunches as needed to maximize agent available time and decrease abandon rate Review paid time off (PTO) requests for call center staff and submit to the Assistant Call Center Manager for final approval. Create and conduct employee action and corrective action plans, when needed. Send trouble tickets to help desk when problems arise Communicate and assist with training all changes such as update