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Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization. Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide. As such, there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards. While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging. Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide. Why join Team Simtra? Because we: Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers. Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways. Make it RIGHT – We hold ourselves to a high standard of ex

As the Field Applications Engineering leader for Advanced Industry, you are a dynamic and strategic leader responsible for driving exceptional growth, fostering customer excellence, and developing a high-performing team. Your role will be instrumental in shaping and executing strategies to achieve sales targets, deepen our technical engagements, enhance customer satisfaction, and elevate the company's technical position in all markets we serve. Your leadership and vision will play a pivotal role in accelerating success and contributing to the company's ongoing achievements. This position will be fully remote in the United States. What You'll Do: Talent Development: Develop a high-performing applications team through systematic talent development strategies. Coach, mentor, and guide team members to foster their professional growth and enhance their skills, contributing to the overall success of the organization and leading to "Trusted Technical Advisor" with our major customers. Strategic Leadership: Develop and execute a comprehensive field application strategy with peers and business stakeholders that will drive growth opportunities. Design Win Growth: Drive design win growth above industry standards by setting ambitious targets and identifying new business opportunities. Foster a culture of innovation, continuous improvement, and adaptability to capture untapped potential. Account Relationships: Foster and nurture technical relationships with major accounts with a CTO minds

Areas We Regularly Hire In: Sales & Client Success Product & Engineering (software engineering, platform, QA, DevOps) Data Science & Analytics (economists, data scientists, research analysts) Corporate Functions (HR, Finance, Legal, Marketing & Operations) Leadership & Strategic Roles What to Expect: Our Talent Acquisition team reviews submissions on an ongoing basis If your background aligns with a future opportunity, we’ll reach out directly While we’re not able to respond to every submission, your information will remain in our talent network for consideration as new roles open We’re excited to meet professionals who are driven by impact, innovation, and meaningful work — and we look forward to connecting when the right opportunity arises. Originally posted on Himalayas

Mactores is the agent-native AWS modernization firm. Most modernization work doesn't ship, it stalls in pilots, slips a year, or lands at three times the budget. We exist to ship it: production systems running, legacy retired, outcomes measured. Our delivery is built on Aedeon, the agent platform built by Mactores ' founders' sister company, which absorbs the repetitive 60–70% of engagement work, discovery, dependency mapping, validation, test generation, that traditional consulting bills human hours against. Forward-deployed engineers own the rest: architecture, judgment, and cutover, on dates we commit to in the contract. Enterprises stuck on Oracle carry license renewals, vendor-specific SQL nobody wants to touch, and application layers welded to the database underneath them. This role sits in our Application & Database Modernization pillar: you'll work an Oracle-to-PostgreSQL migration where Aedeon handles the mechanical conversion at scale and you own what the tools can't the refactoring judgment inside large enterprise Java codebases. You'll rewrite the SQL the application actually depends on, align it with the modernized schema, prove functional parity, and see the application through production cutover. Not a proof of concept. A system that ships. What you will do? Analyze and remediate large enterprise Java codebases — replace legacy and database-specific SQL constructs with modern, standards-compliant SQL. Convert embedded SQL in Java services and MyBatis XML ma

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare , we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Joi

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expan

Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it. What exactly are we looking for? An Implementation Rep. who has: 1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level. 2. The c

VP, Product Role Overview Ad Results Media (ARM) is building the next-generation operating platform that powers how the agency plans, buys, measures, and reports across audio and emerging channels. Internally known as the ARM Suite, this platform unifies order management, finance connectivity, and — over time — planning, buying, communications, and measurement into a single environment used by ARM, our clients, and our network partners. We are seeking a Vice President, Product to serve as the internal product owner of the ARM Suite. This role is responsible for product vision, roadmap, prioritization, and governance. The VP, Product will partner closely with Analytics, Engineering, Strategy, Operations, Finance, and Client Services to translate agency and client needs into a durable, scalable product. This role is both strategic and hands-on. The VP, Product will set long-term product direction while operating in the day-to-day decisions that shape how ARM Suite is built, governed, and adopted. Platform Ownership & Impact ARM Suite is transitioning from a vendor-led build to an internally owned product. This role mitigates vendor dependency risk, restores institutional knowledge, and ensures the platform evolves in alignment with how ARM actually wins, retains, and grows business. The VP, Product will be accountable for ARM Suite as a product — not as a collection of features, dashboards, or vendor deliverables. That means owning the charter, defining what the platform is

Breezeway ’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. What We’re Looking For Breezeway is hiring an Account Executive to join our Sales team and have an immediate impact on our exponential growth by selling into the German market. The successful candidate is a smart, energetic, self-motivated person that thrives in a fast-paced environment. Using a consultative approach, you will prospect, build relationships, and help hospitality providers solve operational inefficiencies. If you are hard-working, driven, ambitious, and want to bring your previous sales success to the next level, we’d love to chat with you. We're looking for candidates fluent in both German and English. While this role is fully remote, employees must be located in Spain. What You’ll Do Open and develop the German market from the ground up. Own the full sales cycle: prospecting, discovery, demos, negotiation, and closing. Build and execute a market entry strategy tailored to Germany Identify and qualify new sales opportunities through inbound lead follow-up and proactive outbound prospecting. Develop strong relationships with key decision-makers and stakeholders. Act as t

Description We are looking for an enthusiastic individual to develop and manage channel partner relationships in North America. The Channel Manager will act as the primary resource for partner development and relationship growth. This role involves educating our partners and their sales teams about CTERA ’s offerings and how to position our products with clients effectively. The Channel Manager is responsible for driving and delivering sales leads through partners in the channel and for working with the CTERA sales team to convert them into new business. Requirements Minimum of 5 years of experience in managing channel partners in a technological environment Experience in the technology storage industry and/or in global file systems Experience facilitating onboarding and enablement activities for channel partners Knowledge of software channel ecosystems in the territory Familiarity with CRM and forecasting systems Strong communication and interpersonal skills Strong negotiation and presentation skills Bachelor’s Degree preferred Responsibilities Build, cultivate, and develop strategic partnerships with VARs, System Integrators, and OEMs for the assigned territory Develop a solid working knowledge of CTERA products and understand the value for potential customers Cultivate strong consultative relationships and act as a primary point of contact for assigned territory partners to ensure partner satisfaction Consistently articulate the CTERA value proposition to assigned territor

Company Overview General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team! Job Summary We are currently seeking a Ballistician to join our growing Solid Rocket Motor Engineering Team. The ideal candidate will be responsible for generating rocket motor concepts from high level thrust/burn time requirements and refining into detailed grain and nozzle designs. The job r

We are looking for a Mid-Level Full Stack Engineer who is passionate about building high-end commerce solutions and interested in evolving their development workflow. In this role, you’ll focus on bridging the gap between sleek storefronts and complex back-office data. While your core strength will be traditional full-stack development, you will also have the unique opportunity to work alongside our Experienced Staff Engineer to master AI-augmented development and agent orchestration. Your Core Focus Storefront Excellence: Develop and customize high-converting StoreConnect storefronts using Liquid, JavaScript , and modern frontend tools. Data Architecture: Manage Salesforce/StoreConnect data models to support complex retail operations. System Integration: Build custom "glue" services and integrate third-party APIs to ensure a seamless flow between CRM and Commerce. Evolving Workflow: Incorporate AI tools (like Cursor or Claude Code) into your daily routine to handle boilerplate, refactor CSS/JS, and accelerate unit testing. Why This Role We value your architectural thinking and clean coding habits above all else. Mentorship: You will receive direct training from our Staff Engineer on how to use agentic IDEs to boost your output. Human-First Code: We believe AI is a tool, not a replacement. You’ll be responsible for the final word on code quality, security, and performance. Technical Qualifications 3+ years of professional experience in full-stack development. Modern Web: Prof

Description t Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join Our Team of EAP Counsellors – Work from Anywhere in Australia, Anytime! Are you a skilled mental health professional looking to make a meaningful impact? TELUS Health, a global leader in employee health and wellbeing services, is seeking passionate and experienced counsellors to join our dynamic virtual team. Work with diverse clients while enjoying unparalleled flexibility, support, and opportunities to expand your clinical experience. About Us TELUS Health is dedicated to promoting mental wellness, providing vital support to over 2.5 million employees across 43 countries. As part of our team, you will collaborate with other experienced clinicians in a nurturing, professional environment that values your expertise and dedication. Why Join Us? Access to Diverse Clients: Engage with notable clients from both public and private sectors, broadening your professional horizons. Flexible Hours: Set your own schedule – choose to be on-call, work weekdays, weekends, or just during the day. Supportive Team: Become part of a networ

About the Company The company is a fast-growing PropTech organization in the United States, transforming the rental industry through innovative technology and solutions designed to expand housing access for renters while helping landlords and property managers improve occupancy and leasing conversion. The company works with property owners and managers to address qualification gaps caused by conditional approvals, limited credit histories, and the absence of guarantors. Its mission is to create better opportunities for renters while helping housing providers convert demand into signed leases. Our Mission The company is focused on expanding access to housing by helping landlords approve more qualified renters without increasing risk. By partnering with owners and property managers, the company helps close the qualification gap and improve leasing conversion and occupancy. The long-term vision is to become a widely adopted solution across the U.S. rental market, creating greater housing choice while helping property owners and operators grow their businesses. Our Hiring Philosophy We seek exceptional talent with relentless intellectual curiosity—individuals who: Challenge the status quo and drive continuous improvement. Demand excellence from themselves and their colleagues. Identify and solve problems others don't even recognize. Create innovative solutions others believe are impossible. We deliberately seek rare, high-impact performers who attract similar talent. When we find

We are looking to incorporate a Data Engineer with AWS experience into a stable project. Teleworking is available from anywhere in Spain. REQUIREMENTS: Experience in data engineering. Experience in data analysis on AWS. Experience in Apache Spark (PySpark). Experience in Python and SQL programming. Good knowledge of data pipeline orchestration (Airflow) and containerization technologies (Docker and ECS). Experience with open-source tools (Kafka, dbt) will be valued. Programming experience (Java) and databases will be a plus. Experience with QlikView and QlikSense will be valued. Experience with DataBricks will be valued. Experience with agile methodology will be valued. B2 oral and written English. Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Technology is in our DNA, and we believe in it as a lever capable of driving positive change.

Corporate Controller We are seeking a Corporate Controller to lead the company's global accounting and financial reporting function. Reporting to the CFO, this role is accountable for the performance, quality, and continuous improvement of multiple related accounting teams, ensuring the delivery of accurate, timely, and compliant financial information to support business objectives. The Corporate Controller plays a critical leadership role in developing departmental plans, aligning resources to organizational priorities, and driving operational excellence across the accounting function. The position requires a strong balance of technical accounting expertise, leadership capability, and business acumen, with decisions guided by corporate strategy, resource availability, and functional plans. What You'll Do Lead the Global Accounting Function Provide leadership to managers and professional staff across multiple accounting areas (e.g., AP/AR, GL, and consolidations) Ensure monthly, quarterly, and annual close and consolidation processes are accurate and on time Oversee global accounting operations, ensuring alignment with business needs and organizational objectives Financial Reporting & Compliance Own the preparation and delivery of internal and external financial reporting in accordance with IFRS or US GAAP Ensure compliance with regulatory, audit, and tax requirements across jurisdictions Lead the external audit process and maintain strong relationships with auditors and

Integrated within the operations team, the Junior Operations Controller participates in the daily monitoring and management of IT processing, ensuring the proper functioning of information systems in compliance with procedures and service commitments. Main Missions: Monitor and control batch processing, backups, file transfers, and application workflows. Detect production incidents and track them according to established procedures. Alert the concerned teams in case of malfunctions or anomalies. Guarantee the availability of production environments according to expected service levels. Participate in the automation of recurring tasks (job scheduling, scripts, supervision). Draft activity reports and update technical documentation. Closely collaborate with operations, infrastructure, and application support teams. Knowledge of operating systems (Windows, Linux/Unix). Mastery of scheduling tools (e.g., Control-M, Dollar Universe, TWS...). Basics in scripting (Shell, PowerShell...). Sensitivity to production environments and monitoring (Nagios, Centreon, etc.). Inetum is an agile and innovative Digital Services Company (ESN) and an international provider of digital services and solutions.

Category: IT Services Location: We are seeking an experienced Senior Solutions Architect specializing in Databricks to provide strategic leadership and architectural oversight for a large-scale data modernization program within a leading Financial Services organization. The client is currently transitioning from a traditional SQL Server and Microsoft-centric data ecosystem to a modern Databricks-based platform to support its long-term data, analytics, and AI strategy. While the client has an established and capable Data Engineering team, they require a senior-level architect to provide strategic direction, implementation frameworks, architectural governance, and best-practice guidance to ensure a successful and cost-effective transformation. This role will focus on defining the target-state architecture, establishing standards and governance, optimizing platform design, and ensuring alignment between technology investments and business objectives. Key Responsibilities Provide strategic architectural leadership for the organisation's Databricks implementation and data modernization initiatives. Design and define enterprise-scale data and analytics architectures aligned to business and AI objectives. Develop and implement architectural frameworks, standards, patterns, and best practices for Databricks adoption. Guide the Data Engineering team on solution design, scalability, performance optimization, security, and governance. Assess current SQL Server and Microsoft-based enviro

Job Title: Director, Quality Analytical Technical Lead, Small Molecule Job Location: Remote (US) Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. General Description: The Analytical Technical Lead (ATL) is the single global point of contact and accountable owner for analytical lifecycle management of assigned commercial products across major markets (US, EU, China, Australia, Canada) and supports Rest of World (RoW) expansion and post-approval maintenance. At Director level, this role is responsible for making risk-based, inspection-defensible decisions on methods, specifications, stability, and analytical investigations across a distributed internal/external QC network for small molecule products. This leader ensures the analytical control strategy remains robust over the product lifecycle, drives harmonization, and enables reliable supply while meeting GMP, pharmacopeial, and regulatory expectations. The Analytical Technical Lead (ATL) may own relevant global business processes, ensure compliance and efficiency. Essential Functions of the Job: A. Global Analytical Point of Contact (PoC) for Approved Commercial Products Act as the global PoC for a

Standard Job Description We are committed to work-life balance by promoting this remote telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site. What We're Doing At Lockheed Martin RMS (Rotary & Mission Systems), we are driving a OneLM digital transformation to modernize processes and technologies. Our goal is to lead the Aerospace and Defense industry by leveraging cutting-edge digital capabilities to innovate solutions, reduce costs, and improve development efficiency. The Work We are seeking innovative, collaborative engineers to support this transformation. This role is for a highly motivated engineer to drive the creation and refinement of engineering artifacts for the 1LMX Global Configuration Management Framework capability. The role focuses on process development, process testing, and requirement verification/evaluation across our model‑based development environment. Responsibilities • Design, develop, and maintain process artifacts and workflows. • Conduct process testing and validate against defined requirements. • Perform requirement verification and evaluation to ensure compliance with functional needs. • Translate abstract business needs into clear, traceable requirements. • Develop conceptual and detailed process models using Cameo/Rhapsody. • Create training/play materials to support tooling adoption. Who We Are Lockheed Martin is a global aerospace and def

Role name: Architect/Senior Electronics Hardware Design Engineer Work Location: United states of America (remote) Start date: Immediate availability. Start Date: Immediate Interview: Phone/Skype Role and responsibilities: Responsible for the design, development, simulation, validation, and lifecycle support of embedded electronic hardware systems. Lead hardware development from concept through production while collaborating with cross-functional teams. Expertise in digital and mixed-signal design supports the delivery of reliable, high-performance, and production-ready electronic solutions. Hardware Design & Development Design digital and mixed-signal electronic systems for embedded hardware platforms. Develop hardware architectures, schematics, interface circuits, and subsystem designs. Perform component selection, circuit analysis, and design optimization. Review PCB layouts with emphasis on signal integrity, power integrity, manufacturability, and reliability. Support design verification throughout the product development lifecycle. High-Speed Digital & Power Design Design and integrate high-speed interfaces including PCIe, DDR3/DDR4/DDR5, Ethernet, USB, and SerDes. Analyze timing performance, signal integrity, and power delivery requirements. Support interface optimization and validation for robust system performance. Design PSU’s for different power rails and RF interfaces Conduct pre-layout and post-layout design analysis. Hardware Simulation & Analysis Perf

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference? Make an impact. Join PMI. How will you make a difference to PMI? PMI is looking for a Manager, Market Research Insights, who will serve as the primary insights Business Partner to several operating groups, responsible for shaping research agendas, advising stakeholders, and translating insights into strategic action. This role involves working closely with executive and senior leadership teams, marketing, product development, community, strategy, and growth teams to ensure insights align with business goals and drive strategic decisions. This role also leads and manages a team of insights analysts operating in a matrixed model, with direct and dotted-line alignment across multiple operating groups. Accountable for both hands-on delivery within assigned operating groups and the prioritization, allocation, and quality of work delivered through the team, ensuring insights efforts are aligned to business priorities. Partners closely with other Market Research and Insights Business Partners and Research Operations Lead to ensure alignment across the portfolio of research and insights, effective use of shared resources, and scalability of insights practices across the enterprise. What you’ll bring to the role: Business Partner Serve as the primary insights Business Partner for specific operating functions, leading problem framing and defining research agendas aligned t

**This position is contingent upon contract award** SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities. The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems. The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting. The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence . Bachelor's degree in Information Technology, Computer Science, or a related field. Or, th