Remote Jobs in the United States & Canada

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. In addition to some of the world’s largest enterprises and government agencies, more than 30% of the world’s top MSSPs rely on our platform. We’re at the forefront of protecting organizations against sophisticated cyber threats using cutting-edge AI and automation technologies. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market. We are looking for a highly skilled Machine Learning Infrastructure Engineer with a passion for building robust and scalable systems to power Stellar Cyber ’s Autonomous SOC applications. In this role, you will be at the forefront of AI infrastructure innovation, responsible for developing the foundational components that enable intelligent agents to work like true SOC analysts to operate in dynamic SecOps environments. Responsibilities Design and build Agentic AI frameworks to orchestrate LLM-based agents capable of reasoning, planning, and executing SecOps tasks in Stellar Cyber ’s Open XDR platform. Design and develop scalable LLM inference infrastructure that supports runtime- and cost-efficient serving and resource management across LLM hosting providers. Develop MCP servers that interact with Open XDR platform services and features, and integrate with LLM-based agents. Develop other supporting API services necessary for Autonomous SOC applications to provi

Spring Education Group is a national network of independent schools serving students from preschool through 12th grade. We believe that students can achieve more than they imagine. Each Spring school offers a carefully designed program led by expert educators who cultivate academic excellence, student independence, and a lasting love of learning. Our tuition-funded model allows our schools to create an open, transparent culture and a strong community, without the distractions of fundraising. We are building our network of schools to bring our distinctive approach to inspiring students to more families across America. Senior Manager, Integrated Marketing – Spring Education Group Remote within the United States; West Coast location preferred. About Spring Education Group Spring Education Group is a leading network of private schools serving students from preschool through 12th grade. Across our family of schools, we are committed to providing exceptional educational experiences that inspire students to reach their full potential. Our Independent K–12 (IK12) Marketing team supports a diverse portfolio of independent schools by creating compelling marketing campaigns that convey each school’s distinctive story, reinforce our premium brand positioning, and strengthen enrollment. We are seeking a strategic, hands-on marketer who is equally passionate about social media storytelling and digital performance. This opportunity is ideal for someone who can build online communities, driv

Privacy is the virtual card platform giving consumers and small businesses complete control over their online payments. Our virtual cards protect 250,000+ users across the U.S., processing over $3 billion in transactions with bank-level security and encryption. From merchant-locked cards that can't be used anywhere else if stolen, to spending limits that block unauthorized charges, to one-click pausing that stops subscriptions instantly, Privacy puts financial control back in users' hands. We're building a future where every online payment is secure by default, free from data breaches, unauthorized charges, and hidden fees. We're proud to have been named one of Forbes' "Top 100 Most Customer-Centric Companies" and featured in The Wall Street Journal, TechCrunch, and Wirecutter. Privacy is the product that started it all. What began as Privacy .com grew into Lithic, now a Series C company backed by world-class investors including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. Our dedicated team of 35 sits at the heart of Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City. We are hiring an Engineering Manager to lead the engineering team behind Privacy .com through its next phase of growth. You will lead a nimble team of engineers who own the entire Privacy .com product scope. The stack is primarily NodeJS and DocumentDB on AWS ECS Fargate. This is a player-coach role.

This is a remote position. About KomKom Wallet KomKom Wallet is now live on Android and IOS. It is a Nigerian fintech app that helps everyday users save in stablecoins, receive remittances and make cross-border payments simply and affordably. We are looking for a Campaign Manager to lead KomKom Wallet's post-launch growth over a 3-month engagement. The successful candidate will own campaign strategy and execution with a focus on social media, digital marketing, paid advertising, content, app acquisition and referral campaigns. The goal is to drive awareness, app downloads,sign-ups and active users. The Campaign Manager will also monitor campaign performance, coordinate creatives and external partners, optimise campaigns based on results and provide weekly performance updates. Experience with TVC,OOH,activations, fintech, payments or consumer technology is an advantage. Requirements 3+ years of experience in campaign management, growth marketing, product marketing or related fields Proven experience running digital and 360 marketing campaigns Experience with paid social, referral campaigns and conversion/attribution tracking. Strong campaign analytics and performance reporting skills Experience in fintech, payments or consumer technology is highly preferred. Understanding of the Nigerian fintech and regulatory environment. Ability to manage campaigns independently from strategy through execution and reporting Experience with TVS,OOH and offline campaign is an advantage. Portfo

Take AI/ML from demo to daily use on a federal health program. As the AI/ML Intelligent Automation Lead you will lead capabilities from data preparation through inference, evaluation and monitoring, building on the program’s FHIR and OMOP data pipelines. Integrating commercial AI/ML services counts, original model development is not required, and no generative-AI or AI-Native certification is needed. Working knowledge of SAFe is expected, but SAFe certification is not required. Location: Reston, VA (onsite preferred). Primarily remote within the US, considered for highly qualified candidates, with frequent travel to Reston. Clearance: US citizen able to obtain and maintain an ADP II clearance. Remote candidates: you will be required to keep your camera on during the interview, and your interviewer will take your picture for identification purposes if an offer letter is extended to you. This is in anticipation of future work! What you'll do Lead delivery of AI/ML and automation capabilities into production and operational pilots. Build automated data preparation and integrate model-serving or inference APIs, including commercial services. Support low-latency clinical inference and natural language processing use cases, and use feature stores where appropriate. Define evaluations and testable acceptance criteria, and keep capabilities version-controlled and monitored in operation, and follow Government AI governance and PHI-handling requirements. Work with the architects on dat

Senior Forward Deployed Engineer, Data & AI US & India based | 100% remote | Responsibilities: Partner directly with enterprise clients to understand technical requirements and deploy tailored Data & AI solutions Design, build, and implement end-to-end data pipelines, ML models, and AI-driven workflows in customer environments Serve as the primary technical liaison between client stakeholders and internal engineering teams Troubleshoot and resolve complex integration, deployment, and performance issues in production environments Conduct technical discovery sessions, demos, and proof-of-concept builds to accelerate client adoption Provide expert guidance on data architecture, LLMs, machine learning, and AI best practices Collaborate cross-functionally with product and engineering to surface client feedback and influence the roadmap Requirements: 5+ years of experience in a forward deployed, solutions engineering, or senior data/AI engineering role Strong proficiency in Python, SQL, and modern data stack tools (e.g., Spark, dbt, Airflow) Hands-on experience with machine learning frameworks and AI/LLM technologies (e.g., TensorFlow, PyTorch, OpenAI APIs) Experience deploying solutions on cloud platforms such as AWS, Azure, or GCP Proven ability to communicate complex technical concepts clearly to both technical and non-technical audiences Strong problem-solving skills with a customer-first, consultative mindset Ability to travel to client sites as needed About Us: Vy

Why Join GEICO ? At GEICO , we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Position Description: We are looking for a highly motivated and skilled Staff Engineer – FinOps to join our Capacity and Workload Management organization. This role is part of the FinOps and Cloud Optimization team , focusing on leading FinOps Engineering projects with expertise in Cloud Services, architecture, cost optimization, budgeting and forecasting. The ideal candidate should have extensive experience in leading significant projects, encompassing aspects such as budgeting and forecast, cost optimization, capacity planning, and a readiness to take charge and collaborate across the stack as per the team's requirements. As a Staff Engineer, responsibilities include: Demonstrating a strong grasp of cloud requirements such as cost optimization and capacity planning, facilitating

At Beyond Finance , we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Our Negotiations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts for the best possible savings. The ideal candidate will excel in communication and relationship-building with external partners, driving successful outcomes for both our clients and our business. This position offers a unique and rewarding opportunity to make a meaningful impact. What You’ll Do Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients. Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests. Utilize various tools and resources to consolidate common debts from multi

Duties and Responsibilities: Lead detailed intake meetings with hiring managers to determine position specifications, providing relevant market data and recommendations. Collaborate with internal stakeholders and departments to develop and manage recruitment marketing and sourcing strategies. Evaluate candidate profiles against position requirements and deliver strong candidate slates, while building talent pipelines. Keep candidates engaged throughout the process with timely updates on their progress. Partner with hiring leaders to determine offer details, using market data and compensation guidelines to support recommendations. Mentor Recruiters and other team members. Position Requirements: Bachelor’s degree in business, management, human resources or related field (or equivalent experience). Significant recruiting experience, with demonstrated successes in a corporate, RPO or agency setting. Familiarity with recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools. Knowledge of common Human Resources principles, practices and metrics related to talent acquisition. Life sciences experience is strongly preferred A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it m

Our Mission At Palo Alto Networks ®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Career As the Director of Public Sector Business Development & Capture, you will manage and scale a high-impact team aligned with US Federal and SLED markets. Your mandate is clear: drive pipeline, bookings, and annual recurring revenue (ARR)

Overview Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Senior Payment Accuracy Specialist. The Senior Specialist position is responsible for developing new and existing audit concepts, gaining client acceptance, training all audit levels to execute audit projects and evaluating the effectiveness of audit concepts. The goal of the position is to generate high quality recoverable claims for the benefit of Cotiviti and our clients. Conducts and documents more complex audit projects independently. This is the most senior skill level which may include supervisory responsibility. Assists Audit Managers in managing audit productivity, achieving expected quality and revenue goals. Considered a mentor, trainer, developer of less tenured Audit team members. Responsibilities Generates and Develops New Audit Concepts. Utilizes healthcare and auditing experience to perform audit procedures that include identifying and defining issues, developing criteria, reviewing and analyzing evidence with the i

Your Missions We are hiring an Enterprise Sales Manager to support the growth of our visual intelligence software platform for grid utilities in the North American market. This role is focused on identifying and developing opportunities with utility customers, helping them build strong business cases and demonstrating value through the use of our software solutions. Roles and Responsibilities: Drive adoption of our Visual Intelligence software platform within the utility sector. Identify customer needs and lead discussions that connect software capabilities to operational and business value Support business cases that highlight ROI and support customer decision-making. Build and manage relationships with key stakeholders in utilities, including technical, business decision-makers and C-level Map out decision-making processes within the large accounts Alteia is addressing. Organize and lead strategic and demo meetings with the different stakeholders participating in the decision making process (Field operator, IT Department, Data Scientists, CFO, Management). Build Enterprise software commercial proposal together with Alteia ’s Solution Architects, Professional Services, Data Scientists and Developers fiting the clients needs (RFI, RFP) Work with the Customer Success team to build plans to increase usage and scope of the software within existing customers Maintain accurate sales pipeline and forecasting. Maintain relationships with Go-To-Market partners (Vertical Leaders in ou

Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. Responsibilities Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreement

Turner & Townsend is seeking an experienced Senior Cost Manager and/or Quantity Surveyor to serve as the primary day-to-day client interface, ensuring client objectives are achieved through the delivery of high-quality, value-added cost management services across a portfolio of real estate construction projects. To be successful in this role, you will possess exceptional communication and stakeholder management skills and be comfortable operating in a client-facing environment. The ideal candidate will be self-motivated, results-driven, and capable of working independently in a remote setting while collaborating effectively with project teams, clients, consultants, and contractors. This leadership position requires a strong understanding of the full cost management lifecycle, from planning and design through construction and closeout, as well as the ability to drive commercial outcomes across multiple real estate projects. You will be responsible for providing leadership and direction while embedding and promoting the purpose, values, and vision of Turner & Townsend. Responsibilities: Estimating and negotiating change orders throughout the construction lifecycle. Provide estimate and cost planning to include producing and presenting the final cost plan. Review and participate with the design services team and general contractor in the development of cost estimates. Reconcile changes and assist the general contractor to ensure that their data is accurate. Communicate o

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: NoCLEARANCE TYPE: NoneTRAVEL: Yes, 25% of the Time Description At Northrop Grumman , our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support your mission of expanding your personal network and developing skills, whether you are new to the f

Director, Client Experience (Director, CX) About the Role The Director, Client Experience (Director, CX) leads 4-6 Client Experience Managers (CXMs), ensuring high-quality account management and strategic client engagement. This role focuses on driving client satisfaction, retention, and revenue growth through effective portfolio management and team leadership. The Director, CX collaborates with the other Director, CX and leadership team members to align client experience initiatives with company objectives while addressing critical gaps in value communication, automation adoption, and internal knowledge sharing. Director, CX reports to the CEO. Key Responsibilities Team Leadership & Development Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals Provide mentorship and career development opportunities to CXM team members Hold teammates accountable to established KPIs and maintain high standards of performance Develop systems to enhance team scalability and manage larger client portfolios effectively Value Communication & ROI Demonstration Lead initiatives to improve the team's ability to communicate clear ROI and value metrics to clients beyond traditional performance indicators Develop standardized frameworks for conveying campaign impact, cost savings, and business growth outcomes Train CXMs on utilizing comprehensive metrics to demonstrate value through data-driven insights and client-specific success stori

VP, Global Deal Desk & Renewal Operations Why this role This team sits at the center of every Workiva deal, direct or through a partner. As VP, you will set the standard for how we price, structure, and renew business, and make it faster and simpler for our sellers and customers. You’ll lead the Deal Desk, Commercial Strategy, and Renewal Operations organizations and own the integrity of our commercial engine, while transforming how we get from quote to order to renewal. We’re looking for a strategic commercial leader and technology-minded process architect who sees deal friction as a problem to engineer away, uses data and AI to drive decisions, and turns governance into a competitive advantage for our sellers. What you’ll own You’ll be accountable for deal structuring, governance, and negotiation, pricing compliance, renewal execution, and the end-to-end quote-to-order process across Workiva ’s global commercial organization. You’ll build a team and operating model that lets Sales move quickly without compromising deal quality, margin, or retention. Responsibilities Deal Desk & Commercial Negotiations Own deal governance and approval authority across all partner and direct deals, applying commercial policy consistently while keeping approvals fast and predictable Lead structuring and negotiation of complex commercial terms, partnering directly with Sales leadership on strategic, high-value deals Act as the primary commercial thought partner to Sales Leadership and P

Brief Description : The Senior Learning Specialist role will focus on several critical areas: Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules) Designing and creating knowledge resources that are effective for front line staff utilization. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materials for internal and external use. Facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training and pull-through of training concepts into practical everyday work.. This position provides subject matter expertise through the assessment, evaluation, and development of both existing and new training programs and materials as well as creating client facing training curricula and schedules.. Leading learning design and development offerings across the business unit and multiple client programs This position focus can change between these key areas to support the needs of the business and specific areas of expertise and time allocation will vary. The role is responsible for the development and delivery of learning experience across the assigned area of responsibility as well as providing subject matter expertise and consultation for all aspects of training development and facilitation through the assessment, evaluation, and developm

Stacklok is led by CEO Craig McLuckie and CTO Joe Beda, two of the creators of Kubernetes. Kubernetes helped give enterprises more freedom over where and how they run software. Now we're bringing that same open approach to AI agents. As AI agents take on more autonomous, long-running work, enterprises need infrastructure to run them securely and reliably at scale, without giving up control of their data, systems, or models. We're building open, Kubernetes-native infrastructure that brings together agent execution, secure access to tools and systems, and centralized controls for identity, permissions, and policy. This is an opportunity to help shape a foundational layer for enterprise AI while the architecture is still being defined. We build in the open alongside the community. Our open source projects include ToolHive, an MCP platform that secures more than 20 million tool calls each month, and Mecatl, a cloud-native agent harness. Our commercial offering, Stacklok Enterprise, extends these capabilities with an AI gateway, centralized identity, policy enforcement, and observability. Location This is a remote role based in North America, with a strong preference for candidates located in the U.S. Eastern Time Zone . The Opportunity Enterprises are moving AI agents into production, and they want to run them the way they run everything else: on their own Kubernetes clusters, behind their firewall, and connected to the identity systems they already use. Stacklok Enterprise, our

Job Description A bit about this role We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you’ll be responsible for providing telephonic advice and clinical triage when Devoted Health members call us for support. You'll serve as a fierce advocate, helping them achieve better health outcomes and connecting them with the necessary resources. Our ideal Triage Clinical Guide is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding member experience. You possess excellent clinical judgment, are ready to innovate, and are excited about changing the way healthcare is delivered. You will be joining a team of adaptable, scrappy, and resilient professionals who are proud to be part of the Devoted family, creating a revolution in care delivery. Schedule Details: This is a full-time, night shift role. You will work five (5) scheduled clinical shifts per week on a rotating basis, including weekends and holidays. Shift days are scheduled based on business needs but will primarily be: 6:00 PM – 2:30 AM ET Shift assignments are subject to change based on operational needs. Your Responsibilities & Impact: Clinical Triage: Engage with members via telephone and the patient portal to provide clinical advice, educational materials, answer questions, and direct patients to the appropriate level of care. Care Co

Role Title: Federal Civil Litigation Attorney Role Type: Contractor Location: Remote micro1 is engaging experienced Federal Civil Litigation Attorneys to contribute their legal expertise to a cutting-edge AI research initiative. In this role, you'll help improve how next-generation AI systems draft, evaluate, and refine legal arguments and court motions. We're looking for practicing attorneys with strong federal civil litigation experience and a proven track record of successful motion practice. You'll use your professional judgment to assess the quality, persuasiveness, and structure of AI-generated legal writing, providing feedback that reflects real-world litigation standards. Scope of Work Review and compare AI-generated legal motions, assessing their persuasiveness, structure, clarity, tone, and overall quality. Rank different versions of legal motions and provide clear explanations of your preferences and reasoning. Evaluate whether AI-generated motions meet professional standards and identify areas requiring improvement. Edit and refine legal motions to a ready-to-file standard, providing feedback on the changes made. Develop realistic motion-writing assignments based on federal civil litigation scenarios. Create evaluation criteria to assess the quality and effectiveness of AI-generated legal arguments. Apply practical litigation experience to identify what makes legal writing persuasive, well-structured, and effective in court. Preferred Qualifications Juris Doctor (

We’re Sharp Performance Sharp Performance exists so that everyone who answers the call has someone in their corner who has walked in their shoes. We help first responders and their spouses thrive through confidential coaching from people with similar lived experience. Our coaches have carried the badge, worn the gear, or stood beside someone who did. Through our mobile platform, we connect law enforcement, firefighters, and other frontline professionals with coaches who understand the job because they have lived it. We’re early-stage and backed by amazing investors. The team is small enough that your work shows up in the rollout, the product, and the customer’s experience within weeks. If building something that matters alongside people who hold a high standard sounds better than a safe seat somewhere else, come build it with us. The Opportunity We’re hiring a Talent Coordinator to run the hiring engine that brings great people onto the Sharp team. This role reports to the Senior Recruiter. Every hire at an early-stage company matters, and every candidate forms an opinion of Sharp from how we treat them. You own the logistics that make hiring fast, organized, and human: scheduling, interview panels, candidate communication, offer letters, ATS hygiene, and the handoff to onboarding. Recruiters and hiring managers focus on finding and assessing talent. You make sure the process around them never slows down. You will work closely with Recruiting, People Ops, and hiring managers

JOB SUMMARY: The Agent, Fun Expert identifies where the guest is in the booking journey, plans possible itineraries, answers vacation planning questions, notates guest needs and submits future leads to the outbound team. The incumbent in this role, through established sales processes, attempts to convert sales calls into cruise bookings, upsells staterooms, and explains and offers cruise vacation protection. This incumbent also services incoming technical calls pertaining to the company's website and self-service bookings. The Agent, Fun Expert assists customers with pre-cruise sales and creates service cases in the IT help desk system when issues arise that require IT support ESSENTIAL FUNCTIONS: Handles incoming calls from guests and travel advisers who are experiencing technical issues with Carnival's website, Travel Agent Portal, (GOCCL), Funshops, Online Check-in and Pre-Sale portals. Troubleshoots user-facing technical issues and escalates more complex issues needing IT support via the case- generating IT system. Completes pre-sale transactions. Provides guidance to guests on navigating cruise manager and other self-service applications. Answers questions related to shore excursions such as: ticket availability, excursion distances, etc. Assists guest with comparing excursion options base on their preferences. Handles incoming calls to service fun shop inquiries and process fun shop and gift orders. Guides travel advisers through Goccl functions and features including b

Location: Remote Position: Program Analyst, Journeyman – Transportation Overview: ITC Defense is seeking a Program Analyst, Journeyman to support the PMA-259 program office in Lexington Park, MD. The role supports the program’s FMS transportation mission, focused on the international movement of aircraft, weapons, support equipment, and related materiel. Responsibilities Support the PMA-259 program office with transportation planning, analysis, and execution for FMS cases involving aircraft, weapons, support equipment, and related materiel. Identify, analyze, and track transportation issues and risks that may affect FMS case execution, and support development of appropriate solutions. Support the development and coordination of transportation plans for international shipments, including hazardous materials, in accordance with applicable DoD and international requirements. Review transportation data, shipping documentation, schedules, and milestones to maintain visibility of shipment status and identify potential delays or issues. Coordinate with freight forwarders, export logistics personnel, case managers, and government stakeholders regarding routing, documentation, packaging, shipment status, and delivery requirements. Conduct program analysis, technical research, schedule tracking, and reporting in support of transportation and logistics activities. Support Integrated Logistics Support (ILS) activities related to transportation, materiel readiness, and shipment-related su