Senior & Staff Remote Roles

About Ashfield MedComms Ashfield MedComms is a global leader in the medical communications space with a portfolio of clients across medical affairs, publications and commercial. We are part of Inizio Medical, which also includes ApotheCom, Nucleus Global and MEDiSTRAVA. Our position as part of this international network gives us a key advantage over other agencies in terms of the scale of our reach and depth of our expertise. More broadly, Inizio Medical is part of Inizio , whose mission is to be THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' challenges into opportunities. About the Role If you're an experienced healthcare communications professional with a passion for delivering impactful medical communications and building trusted client relationships, we'd love to hear from you. As a Senior Account Manager, you'll lead the delivery of strategic medical communications projects for one or more pharmaceutical clients. Acting as the primary client contact, you'll oversee a broad range of projects from concept through execution, ensuring they're delivered on time, within budget, and to the highest quality standards. Working closely with scientific, creative, editorial, digital, meetings, and operational teams, you'll help clients achieve their communication objectives while driv

Req ID: 385015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Service/Experience Designer to join our team in Remote, Nova Scotia (CA-NS), Canada (CA). Lead Service/Experience Designer Launch by NTT DATA We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities. Launch What's Next in Service Design We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact. This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters. What You'll Build Lead Strategic Client Transformation Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice. Expand Into Growing Industries Lead service design initiatives in high-growth sectors inclu

Become a part of our caring community The Market Finance Lead is a key member of the Northeast Region finance team, collaborating closely with Corporate Finance, Provider Engagement, Provider Contracting, Medicare Risk Adjustment, Clinical, and Market teams. This role is responsible for delivering financial analysis, actionable insights, and operational decision support to improve Medicare Advantage market performance for the region. This position combines strong financial management, analytical rigor, and business acumen. The Market Finance Lead will support the Regional Vice President of Operations by translating market data, financial trends, and performance drivers into clear recommendations that connect operational execution to financial outcomes. This role has one direct report and requires a leader who can effectively balance hands-on analysis with coaching, prioritization, and cross-functional influence. Key Responsibilities Leverage data analytics, business insights, cross-functional collaboration, in-depth business knowledge, and strong written and verbal communication skills to drive optimization of Medicare Advantage performance. Lead the development of recurring and ad hoc financial analyses, dashboards, and reports that identify risks, opportunities, and performance improvement actions. Support regional Medicare Advantage bid strategy, plan design, product positioning, and competitive analysis in partnership with divisional partners, Product, and Actuarial teams

Why NeuraFlash , Part of Accenture: At NeuraFlash , Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash , Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash , Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your

Overview We are designing the grid of the future! EPE is looking to recruit a Senior Engineer with a background in Interconnection or Transmission Planning studies. In this role you will work closely with leadership to provide subject matter expertise both internally through coaching and developing staff as well as externally to our clients. Responsibilities How you can make an impact: Perform complex interconnection studies including loadflow, short circuit and transient stability across multiple ISOs and Utilities in the Eastern Interconnect & ERCOT. Ideally focusing on SERC, ERCOT MISO or SPP Develop IBR and large load models required for interconnection applications, validate their performance against ISO/Utility requirements and benchmark their response across various software platforms (e.g. PSSE/PSCAD/TSAT). Review ISO and/or Utility interconnection study results, replicate findings and identify errors or alternative mitigations that could impact assigned network upgrades. Support generation, large load and merchant transmission developers navigate interconnection processes across the Eastern Interconnect. Collaborate with other team members on interconnection related studies and stay up to date with industry trends and regulatory changes. Passionate about solving difficult technical problems, providing innovative solutions and taking ownership of the solutions provided. Support the development of new products and services. Carry out additional duties as assigned.

🚀 Join Our Remote Data Products & Machine Learning Startup! 🚀 At Muttdata, we build innovative Data Products and Machine Learning solutions that help companies solve complex business challenges. As a fast-growing, remote-first startup, we're passionate about technology, collaboration, and continuous learning. This opportunity is with a leading multinational beverage company based in Mexico City. We are looking for a Senior Data Scientist to join our team 🐶🚀. You'll be responsible for designing, developing, and enhancing advanced Pricing and Revenue Growth Management (RGM) models , turning data on demand, pricing, product portfolios, sales channels, and consumer behavior into actionable insights that drive strategic business decisions. In this role, you'll combine Machine Learning, statistics, econometrics, and business expertise to build predictive models, analyze price-demand relationships, estimate price elasticities, and optimize pricing strategies. You'll work closely with business stakeholders, Data Engineers, and Machine Learning Engineers to develop scalable, statistically robust solutions that support commercial decision-making. Strong analytical thinking, business understanding, and the ability to translate complex data into actionable recommendations are essential to succeed in this collaborative environment. 🚀 What We Do Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting. Developing scalable data i

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest's UK Consumer Brand Marketing team sits within a tiny-but-mighty UK marketing org, alongside social, influencer, creative, and brand partnerships teams. They help build the campaigns and cultural moments that bring Pinterest's brand to life, from global tentpole brand campaigns to experiential activations at Coachella, all in service of our mission: h

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. Role Overview We're looking for a Staff Product Manager to own how our clients get found in search and AI: more than 20,000 real estate websites, each competing in its own market, with a real business depending on the outcome. This is a platform product, where one good product decision reaches thousands of businesses at once. Search is being rebuilt in real time. Our clients are evaluated by Google, by ChatGPT, Perplexity, and Gemini, and by every prospective seller who asks an assistant which agent they should call. The best people in this job design for three constituencies at once: the people who visit these sites, the crawlers and AI agents that read them, and the real estate business whose revenue depends on both. This is a product leadership role. You'll run this area like a business: set the strategy, ship with your own engineering team, and work across design, client success, and sales to make it land. It is not a job for someone who runs audits and hands recommendations to other people. Most real estate professionals will never hire a technical SEO of their own. Our platform is how they get one. What You'll Do

The Kardex Group is one of the world’s leading manufacturers of dynamic warehousing and distribution systems and employs over 2,900 people. Kardex Mlog, a division of the Group, specializes in integrated material flow systems and automated high-bay warehouses. For more than 50 years, we have been developing solutions to increase efficiency and productivity in intralogistics. Would you like to bring technical knowledge to life worldwide and actively shape the future of learning? In this key role, you will take responsibility for our global training strategy, develop innovative learning concepts, and lead a dedicated team of trainers. Join our company and help us shape the continued development of our people, knowledge, and service quality. Your tasks Lead the strategic build-up and expansion of Kardex Mlog’s business in the USA Drive market entry, revenue growth, and overall business performance Define and execute the sales and business development strategy Develop and manage key customer and strategic partner relationships Build, lead, and develop a high-performing US organization Oversee complex customer projects and commercial negotiations Foster collaboration across the global Kardex organization Represent Kardex Mlog in the market and with executive stakeholders Report directly to senior leadership and contribute to global business strategy Your profile Degree in Engineering, Logistics, Business, or a comparable qualification 5+ years of leadership experience in intralogi

About Simplilearn Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals. Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally. About the team: Our team blends live instruction, personalized support, and career-focused resources to deliver meaningful outcomes for learners worldwide. Our team has a strong focus on US interactions and expectations; however, our programs are not limited to one geography. Requirements Simplilearn is seeking a Sr. Manager, US Commercial Sales for the East Region to join our growing sales team. A successful member of our team is energetic, enthusiastic, and highly motivated to achieve high growth in new avenues and opportunities within all business segments from SMB through Enterprise, as wel

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace , we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast Job D escription : As a Partner Solutions Engineer, you will build the technical capability of strategic partners and work alongside partner and Darktrace sales teams to create, progress, and expand customer opportunities. You will lead technical engagement across the partner lifecycle, from enablement and joint discovery through solution design, evaluation, business justification, deployment alignment, and value realization. As a trusted technical advisor, y

Job Description The Senior Outbound Product Marketing Manager is the engine of execution. This role owns launches, messaging, enablement, and adoption, ensuring products are brought to market clearly, consistently, and effectively. You are the connective tissue between product, sales, marketing, and client success. You don’t wait for direction - you drive momentum. This is a client-facing role that includes direct engagement with clients through advisory boards, executive conversations, interviews, and attendance at industry or company events as needed. A day in the life Translate product strategy and roadmap initiatives into cohesive go-to-market narratives, launch plans, and enablement that drive business outcomes Own release marketing planning and execution for assigned products Own positioning, messaging, and value propositions that resonate with buyers Lead release marketing, ensuring launches are on-time, aligned, and impactful Develop & deliver buyer and sales enablement assets: decks, demos, collateral, ROI calculators Partner closely with product, sales, client success and marketing to improve adoption, win rates, and confidence Track and report on launch and adoption metrics Facilitate Customer Advisory Boards in partnership with Product and client success Measure and optimize launch and adoption performance Support evolving priorities and cross-functional initiatives as needed to advance product marketing and business outcomes What success looks like Product la

Department: WDTech - R&D We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. Department Overview WDTech is W&D’s in-house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology. WDTech Engineering builds solutions that impact not only our products but also the people and processes across our organization. A commitment to innovation and a passion for disrupting the old-fashioned real estate industry are our highest priorities. The Impact You Will Have As a Senior Software Engineer, you will help shape the future of our Loan Origination and Servicing platform — the digital foundation for how capital is structured and deployed. You will design and build scalable applications and services that power real-time insights and complex financial workflows. By combining strong backend architecture with thoughtful system design, you will deliver high-performance solutions that enable smarter decision-making across the business. Primary Responsibilities Design, build, and maintain scalable, high-quality applications across new and existing product lines. Own features end-to-

Overview We are seeking a dynamic and results-driven Senior Channel Manager to lead strategic initiatives within our Bank Partnerships program. This individual will be responsible for managing the overall health, performance, and growth of key bank partners. The role focuses on driving new revenue generation, strengthening partner relationships, and executing cross-functional initiatives that accelerate joint success. The ideal candidate is a self-starter with exceptional communication skills, strategic thinking, and a proven ability to lead through influence across internal and external stakeholders. What you'll do: •Relationship Management: Serve as the primary point of contact and advocate for assigned bank partner(s), fostering strong executive and operational relationships. • Revenue Growth: Develop and execute strategies to drive adoption, pipeline growth, and revenue through the bank channel. • Strategic Planning: Collaborate with bank leadership to define joint business plans, success metrics, and go-to-market strategies. • Cross-Functional Leadership: Partner with internal sales, marketing, product, and operations teams to execute partner initiatives and deliver exceptional customer experiences. • Performance Management: Monitor key performance indicators (KPIs), deliver regular partner reviews, and ensure alignment with revenue and partnership goals. • Enablement & Support: Equip bank teams with the tools, resources, and training necessary to promote and sell Av

Job Overview: May support Lead Data Manager (LDM) with the review, maintenance, and update of external vendor data received from central vendor or local laboratories. Working to ensure company SOPs (or sponsor, if applicable), guidelines and global standards are followed to maintain data integrity and ensure consistency across all projects. Summary of Responsibilities: Develop the Vendor Data Plan (VDP), including the Data Quality Review reconciliation section, or sponsor equivalent, for the external vendor data transfer(s), obtain final approvals and file document to the Trial Master File (TMF) as applicable. Collaborate with external vendor and sponsor counterparts for study expectations including milestones, deliverable timelines, communication expectations, etc. Ensure electronic external vendor data transfers contain all protocol specified parameters, is in correct format, and data populates to the specified fields and subjects correctly as designated in the Vendor Data Plan (VDP) or sponsor equivalent. Develop and document external data edit checks and reports in the edit check template or sponsor equivalent, obtain approvals and perform QC/UAT to verify the checks and reports are functioning properly. Review external data discrepancies generated by edit checks and reports and perform subsequent query management to resolve data issues. Maintain appropriate documentation of data issues in both study and vendor logs and follow outcome to resolution. May assist with review

About Edged Data Centers Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline. The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and deliver both high financial returns and positive impact, including EV charging, waterless data center cooling, and advanced energy system

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson , a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Role Overview: The Senior Internal Auditor - Operational reports to the Senior Manager – Internal Audit and serves as the team lead, providing oversight and guidance to the associates completing field audits across our branch & distribution center network, ensuring quality and consistency through workpaper reviews and maintains responsibility for drafting audit reports for the audit plan that covers over 150 different locations annually. You’ll take an active role in location selection and other program planning activities. You will wor

About the Team/Role We're looking for a Staff Software Engineer with deep expertise in backend development to join our 10-4 by WEX team. You will play a key role in designing, developing, and operating highly scalable, secure, and resilient backend services that power our mobile and web applications. You will work closely with mobile, web, product, and platform engineering teams to deliver APIs and distributed systems that provide seamless customer experiences. Our platform helps owner-operators and small fleets save money on fuel through one of the industry's largest fuel discount networks. The mobile application enables truck drivers to discover participating fuel locations, activate discounts, manage payment methods, view transaction history, and access real-time fuel pricing and savings. As a Staff Software Engineer, you'll build the backend services and APIs that power these experiences, ensuring they are secure, scalable, highly available, and capable of supporting a growing user base while delivering a reliable and seamless experience for drivers on the road. ​ How you’ll make an impact: Design, develop, and maintain scalable, secure, and high-performance backend services using Java, Spring Boot, PostgreSQL, and REST APIs. Architect and build distributed microservices that are resilient, observable, and easy to maintain. Design REST APIs that enable seamless integration with mobile applications, web applications, and external partner systems. Lead architecture and syst

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Senior Analyst, Credit & Risk About the Role World Fuel is seeking a Senior Analyst, Credit & Risk to support credit underwriting, risk management, and working‑capital protection across our North American Land wholesale portfolios. This role plays a key part in evaluating the creditworthiness of new and existing counterparties, analyzing financial risk exposure, and enabling informed commercial decision‑making. In addition to core underwriting responsibilities, this role supports process and system alignment between PDI and Oracle ERP platforms and provides oversight of an outsourced credit team. The position operates with a high degree of independence while partnering closely with Commercial, Legal, and Finance stakeholders and reports to the Director of NA Land Credit & Risk. What You’ll Do Review and manage inbound credit requests through Kissflow queues to ensure timely and accurate decisions Analyze customer financial statements and supporting documentation to recommend credit limits and

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The Senior Project Manager (SPM) drives and facilitates the successful planning, execution, monitoring, control, and closure of Technical Consulting projects. Works with clients to ensure appropriate governance is applied to each project based on the scope and offering. The SPM is the client’s first line of contact once a project has started and as such, they are the focal point of all communications to the client and the Mainframe Division, including Technical Consulting, Engineering, and Support or Development. Successful project delivery is the key performance metric for this role. Work Experience: 8+ years project management experience preferably in an IT environment Experience managing Mainframe and/or Open Systems Software projects in a fast-paced environment Demonstrated mastery of at least 8 years IT project management experience using standard Work Breakdown Structures, Project Plans, Risk & Issue Management, Project Governance, experience applying PMI or similar project methodologies to projects and programs Proven knowledge of Project Management methodologies / preferably has PMP Certification or equivalent experience. Agile frameworks related experience is a plus Proven organizational and planning skills Proven track

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence. 🌟 About our Client: A full-service digital marketing agency, that combines the strategic depth of a longstanding agency with the speed of a growth-stage company. The agency delivers AI-powered performance marketing across e-commerce, subscription, and B2B SaaS brands, with dedicated capabilities in Generative Engine Optimization (AI search), Reddit marketing, and AI-driven media management for both enterprise and growth-stage clients. ✍ Short Description: We are looking for an SEO Strategist to own SEO strategy for a portfolio of large and enterprise-sized clients, with a clear focus on driving leads and revenue, not just traffic or rankings. This role blends technical SEO, AI Search and GEO strategy, and CRO/CRM input, while serving as the primary SEO point of contact across your accounts. You will lead client status calls, report on results, and partner closely with the sales team on audits, pitches, and strategy materials. 🌎 Location: 100% Remote (LATAM only) 🗣 Language Requirements: Advanced English (C1+) ⏰ Schedule: Full-time, aligned with EST 😀 Start Date: ASAP 💰 Compensation & Benefits: Competitive salary in USD Remote-first flexibility. Work from anywhere. 💼 Responsibilities: Assess and formulate SEO strategies for large to enterprise clients, tying your work directly to lead gene

Your responsibilities: Your Role: As a Senior Customer Success Manager (m/w/d), you manage our strategic customer portfolio in the mid-market and enterprise segment. You are the central trusted advisor for your accounts and guide them along the entire customer journey—from structured onboarding and product adoption to long-term value creation. As we continue to build and expand our Customer Success department, you will help shape best practices, playbooks, and structures from the ground up. With proven success in account management and an established role within the team, there is a concrete medium-term prospect for functional and disciplinary team leadership. Your Tasks: 1. Strategic Account Management & Consulting: Holistic customer care: You guide demanding mid-market and enterprise clients through their entire lifecycle—with a focus on high ROI, maximum product adoption, and a strong NPS. You prefer direct customer contact and rapid problem solving through direct exchange. Onboarding & Value Delivery: You lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten the time-to-value for your customers. Proactive Risk Management: You monitor customer health scores, identify potential risks early, develop effective countermeasures, and act as a confident escalation authority during critical challenges. Retention & Expansion: You are responsible for increasing the Net Retention Rate (NRR) through targeted up-selling and cross-selling, as well as conducting strategic business reviews (QBRs/EBRs) at the C-level.

Your responsibilities: Your Role: As a Senior Customer Success Manager (m/w/d), you manage our strategic customer portfolio in the mid-market and enterprise segment. You are the central trusted advisor for your accounts and accompany them along the entire customer journey—from structured onboarding and product adoption to long-term value creation. As we continue to build and expand our Customer Success department, you will help shape best practices, playbooks, and structures from the ground up. Your Tasks: Holistic customer care: You guide demanding mid-market & enterprise clients through the entire lifecycle—with a focus on high ROI, maximum product adoption, and a strong NPS. You prefer direct customer contact and rapid problem-solving through direct exchange. Onboarding & Value Delivery: You lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten the time-to-value for your customers. Proactive Risk Management: You monitor customer health scores, identify potential risks early, develop effective countermeasures, and act as a confident escalation authority in critical challenges. Retention & Expansion: You are responsible for increasing the Net Retention Rate (NRR) through targeted up-selling and cross-selling, as well as conducting strategic business reviews (QBRs/EBRs) at the C-level. Structure & Process Design: You actively contribute to the establishment and expansion of our Cus...

Root is on a mission to unbreak insurance by creating experiences people love at prices they can't believe. We believe that investing in world-class technology will facilitate a new class of insurance products, driving a massive positive impact on the hundreds of millions of drivers who carry auto insurance in the US. Root's Engineering team is committed to building a flexible platform on which our product designers and quantitative scientists can quickly test ideas, deploy them into production, and iterate, with the ultimate objective of a delightful customer experience coupled with effective risk management. The Opportunity AI Platform is Root’s team for building the infrastructure, tooling, and operating patterns that make AI capabilities reliable, secure, and usable across Root’s products and operations. As a Lead Software Engineer on AI Platform, you will guide the team building this foundation, set quarterly technical direction, coordinate dependencies, and coach engineers while remaining close to the hard technical work. Salary Range : $164,200 - $240,000 (Eligible for competitive bonus and equity offering) Root is a "work where it works best" company. This means we will support you working in whatever location that works best for you across the US. How You Will Make an Impact Turn a promising AI foundation into a capability Root teams can count on by leading delivery of shared services, tools, deployment patterns, and operational practices. Set quarterly technical pri