Team Lead CRM / Email Marketing (m/f/d)
We are growing faster than our support structure can keep up. Currently, too many decisions depend on too few people—and our account managers need someone who leads them, not just someone who is above them. That is why we are expanding the Key Account Manager level. You will take over your own team and client portfolio—and help shape how client service works at MAILODY in the future. We are open about this: this role is currently the most demanding in the company. You will face pressure from above (growth targets) and below (a team that is still finding its rhythm). We know this, and we will not leave you alone with it—but we also won't pretend it is comfortable. Tasks Leadership: You lead 3–5 account managers professionally and disciplinarily. You conduct weekly 1:1s following a clear structure (progress / problems / plans) and are responsible for the health of your team. You actively develop your people further—trainings, feedback, structured onboarding. Clients: You are responsible for the development and results of your own client portfolio (benchmark 6–8 accounts, exclusively our most demanding clients). Day-to-day business lies with your AMs. You are a valued contact person at the senior decision-maker level of your clients and actively position topics in client calls. You recognize churn risks early, decide on countermeasures for your team, and steer endangered accounts back into growth. Expertise & Processes: You are the...