Customer Success Manager — Measure Marketing

The ROLE Title Customer Success Manager Company Measure Marketing (MMR), a Toronto-based GEO, AI search and SEO agency Type Full-time Reports to Head of Delivery (confirm) Clients B2B, law firms, signage, SaaS, and residential and commercial home improvement Search Changed the Map. You're the Client's GPS. Buyers don't just Google anymore. They ask ChatGPT, Perplexity and Google's AI Overviews, and they often get an answer without ever clicking. That shift is why MMR exists: we help clients get found, cited and chosen across both classic and AI-powered search. This role exists because great work only counts when the client can see it. You're the person who turns rankings, AI citations, traffic and leads into a clear story of progress. You catch risk before the client feels it, and you keep every account moving toward measurable outcomes. Think of it as a marathon run at sprint pace. Relationships last for years, but you prove value every single month. What You'll Own 1. Relationships That Fuel Retention Be each client's trusted partner and main point of contact. Run check-ins , monthly and quarterly reviews that prove progress and set the next 90-day sprint. Handle escalations calmly and drive fast, accountable fixes. 2. Full-Funnel Performance: AI Search, SEO and PPC Explain AI search shifts in plain English, including AI Overviews, zero-click results and citations in ChatGPT and Perplexity. Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC,