Remote Jobs in the United States & Canada

AI Architect Position Summary We are seeking an experienced AI Architect to provide technical leadership and architectural direction for artificial intelligence and machine learning solutions supporting a large-scale federal healthcare modernization program. The AI Architect will be responsible for designing secure, scalable, and enterprise-ready AI solutions, including generative AI, machine learning, intelligent automation, and data-driven applications. This individual will work closely with technical leadership, data teams, cloud engineers, application teams, cybersecurity professionals, and government stakeholders to translate mission and business requirements into effective AI architectures. Key Responsibilities Define enterprise AI architecture, technical strategy, standards, and solution patterns. Design scalable AI, machine learning, and generative AI solutions for complex healthcare and enterprise use cases. Lead architecture and technical design activities from proof of concept through production deployment. Evaluate appropriate AI/ML models, platforms, frameworks, and cloud services based on business and technical requirements. Design solutions leveraging large language models (LLMs), generative AI, natural language processing, machine learning, and intelligent automation. Develop architectural approaches for Retrieval-Augmented Generation (RAG), enterprise search, knowledge management, and AI-enabled applications. Design secure integration patterns between AI capa

About Us At Litify , we're powering a new era for the legal industry. Since its founding in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native Platform of Action. Over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 trust Litify to combine cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into one open ecosystem that moves legal teams from systems of record to systems of action. Backed by Bessemer Venture Partners and recognized as an Inc. 5000 and Deloitte Technology Fast 500 fastest-growing private company, Litify is at the center of legal innovation. Headquartered in New York, we're building the last legal platform our customers will ever need. About the Team Lawyers bill in six-minute increments, and every one of them counts. Litify Time & Billing turns that time into revenue: time entry, billing rules and rates, pre-bills and invoices, payments, e-billing, and a two-way sync with Accounting Seed. If you like problems where a rounding rule matters and an invoice has to be right every time, this is your team. About the Role Litify is looking for a Software Engineer to join our Time & Billing team. The code you ship decides how firms capture their time, bill their clients, and get paid. We recently integrated with an AI time-capture partner, so the work lawyers do during

About iLawyer Marketing: iLawyerMarketing, an EverService company, is the premier digital marketing agency for law firms in the U.S. We’re part of EverService Holdings, a Sunstone Partners-backed portfolio operator with leading brands across legal digital marketing. We specialize in helping our clients generate more leads and signed cases through smarter SEO and AEO, paid search campaigns, and websites focused on maximizing conversion rates. As AI search reshapes how clients find law firms, we have positioned ourselves at the front of that shift. Our scale gives clients access to best-in-class talent and technology, while our focused structure keeps us close to the firms we serve. Benefits: We've Got You Covered! iLawyer Marketing is proud to offer a variety of benefits to support employees and their families, including: Performance-based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2000 annual tuition reimbursement for continued education Monthly data stipend to support your remote work environment Paid Vacation and sick time off for work-life balance 11 paid holidays to enjoy throughout the year Paid Days for You to reset and recharge Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones About EverSer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce . Applications for this position will be accepted on an ongoing basis. The Experience As a Digital Pace Specialist AE, you'll be a quota-carrying overlay who partners with Core Account Executives to expand our digital footprint within existing customers. You'll own relationships with Marketing, Digital and Ecommerce leaders, while the Core AE owns the broader Sales and Service relationships. You'll drive new opportunities, expansion, whitespace and cross-sell across the Digital portfolio: Marketing Cloud, Commerce Cloud, Revenue Cloud and Data 360 . Segment: Commercial (customers with 1,000-4,500 employees) Industries: Manufacturing, Automotive, or Retail and Consumer Goods What You

Overview DecisionPoint seeks a Senior Enterprise Service Reliability and Insights Lead to oversee enterprise-wide monitoring, observability, and operational intelligence for a large federal and DoD-aligned IT environment. This senior-level role defines the monitoring strategy, manages toolsets, develops dashboards, establishes alerting thresholds, and ensures service reliability through proactive detection and rapid incident identification. The Enterprise Service Reliability and Insights Lead is responsible for driving visibility into uptime, system performance, service health, and operational risks. This position partners closely with Tier 2 and Tier 3 engineering teams, cloud operations, cybersecurity, and service desk leadership to ensure monitoring aligns with mission needs, SLAs, and enterprise performance objectives. This position is fully remote. Duties & Responsibilities The Enterprise Service Reliability and Insights Lead will: Define, implement, and manage the enterprise monitoring and observability strategy. Oversee monitoring tools, dashboards, agents, log pipelines, and alerting configurations across all environments. Establish alert thresholds, escalation criteria, and performance indicators that support proactive issue detection. Ensure monitoring coverage aligns with uptime, performance, and security requirements. Collaborate with Tier 2 and Tier 3 engineering teams on system health assessments, log analytics, and incident triage. Lead efforts to correlate

We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! Associate Attorney We are looking for a full-time Associate Attorney to join our firm's practice in New Jersey . The ideal candidate is one who has experience drafting legal documents such as pleadings and legal memoranda, has strong organizational skills, and is willing to take on a heavy workload. This position imparts broad responsibilities and exposes you to a range of legal issues related to consumer protection, including transactional and civil litigation matters. Because our firm’s headquarters are in New York, this position entails communicating with our main office exclusively via telephone and electronic means (e-mail, Microsoft Teams, etc.). Candidates must be currently located within the state of New Jersey to be considered for this role. Key Responsibilities Maintaining and supervising a heavy & diversified caseload of the Firm’s clients in New Jersey Communicating with clients regarding their respective matters. Drafting pleadings, motions, legal memoranda, reviewing & draft

Overview The Senior Customer Success Operations Manager owns planning, decision support, and program execution for the Customer Success organization. The role builds business cases, prioritizes high-impact initiatives, and delivers executive narratives and recommendations that shape where the organization invests its post-sale effort. It partners closely with RevOps leadership, Customer Success, and Finance across the planning cycles that set segmentation, coverage, and capacity for the year. This role is essential to transforming Customer Success from a reactive function into a proactive, strategic growth engine. The incumbent helps the organization deliver consistent customer value at scale while directly influencing retention and expansion outcomes. Who you are: 8+ years of experience in Customer Success operations, revenue operations, strategy, or a comparable analytical role within a B2B SaaS business Demonstrated ownership of segmentation, coverage, or capacity planning work that shaped how a post-sale organization was resourced Strong quantitative skills, with fluency in retention, expansion, and adoption metrics and the ability to build a defensible business case from them Experience presenting recommendations to senior leadership and translating analysis into a clear executive narrative Must have hands-on experience in Customer Success and CRM platforms such as Salesforce and Gainsight, and the reporting that sits on top of them Proven ability to influence without au

At H1 , we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit  h1.co  to learn more about us.   The Data & Research team is responsible for the end-to-end lifecycle of H1's data — from source acquisition and onboarding through normalization, entity resolution, and product delivery. Working closely with Engineering, Product, and client-facing teams, this group ensures that every data source H1 adds is evaluated rigorously, integrated accurately, and delivered in a way that creates real value for the healthcare and life sciences organizations that rely on our platform.   WHAT YOU'LL DO AT H1 As a Principal Analyst, Data Integration, you will own the end-to-end process of evaluating, scoping, and onboarding new data sources into H1's platform. This is a senior IC role at the intersection of data, engineering, and product — the connective tissue between raw data acquisition and what ultimately ships to clients. You will work across Data & Research, Engineering, and Product to define what a new source is

K2 Integrity is seeking an experienced compliance professional with deep subject matter expertise in transaction monitoring, sanctions screening, and blockchain analytics program design (rule setting, governance, pre/post implementation testing) and model risk management/ validation. Sitting within FCRM Advisory, this individual will serve as the practice’s go-to subject-matter expert and project execution lead across several cross-functional areas (traditional finance, fintech, crypto verticals). This individual will be responsible for designing and optimizing detection rules, validating model performance, documenting methodologies, and ensuring compliance with applicable regulatory requirements, including the New York Department of Financial Services (NYDFS) Part 504 annual certification requirements and other applicable U.S. AML/BSA, OFAC, FinCEN, FFIEC, and industry best practices. This is a rare seat for a practitioner who is genuinely bilingual across traditional finance (tradfi) and crypto. You will validate the analytics that banks, stablecoin issuers, and payments firms rely on to detect financial crime — from Actimize and Oracle Mantas to Chainalysis, TRM Labs, and Elliptic — and translate a fragmented set of client needs into a consistent, defensible, and scalable methodology that the firm can deploy at speed and at margin. What sets this role apart: we are looking for someone who can do both tradfi and crypto — not one or the other. The ideal hire pairs deep, hand

About the Company One of the fastest-growing and most trusted companies in blockchain security, CertiK is a true market leader. To date, CertiK has worked with over 4,798 clients, secured over $597 billion worth of digital assets, and has monitored over 17,000 projects. Our clients include leading projects such as Aave, Polygon, Yearn, and Chiliz. Investors = Insight Partners, Sequoia, Tiger Global, Coatue Management, Lightspeed, Advent International, SoftBank, Hillhouse Capital, Goldman Sachs, Shunwei Capital, IDG Capital, Wing, Legend Star, Danhua Capital and other investors. About the Role We are seeking an experienced Solidity Compiler Frontend Engineer to join our team working on cutting-edge blockchain compiler infrastructure and formal verification tools. You will participate in developing and optimizing the frontend components of Solidity compilation pipelines, with a focus on static analysis, type checking, and integration with formal verification systems. Responsibilities Design and implement frontend components for the Solidity compiler, including lexical analysis, parsing, AST generation, and semantic analysis. Optimize compiler performance and improve error reporting and diagnostics. Develop integration layers between the Solidity compiler and formal verification tools. Contribute to the evolution of Solidity language features and specification. Collaborate with security researchers to implement static analysis and security checks. Maintain a

About the Team Security is at the foundation of OpenAI ’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but operational in how we execute, and we support every product and research effort at OpenAI. Our tenets include prioritizing for impact, enabling researchers and developers, preparing for future transformative technologies, and fostering a strong, collaborative security culture. About the Role OpenAI is seeking a Security Software Engineer to join the Infrastructure Security (InfraSec) team. InfraSec safeguards the core of OpenAI’s research and production environments—GPU supercomputing clusters, multi-cloud infrastructure, datacenters, networking, storage, and the critical services that power our frontier AI models. Our charter spans everything from bare-metal hardware and firmware to Kubernetes clusters, service meshes, and the data pathways that carry highly sensitive model weights and user data. As a Security Software Engineer, you will design and build critical foundational services, such as authentication systems, egress/ingress proxies, access brokers, and key management platforms, that demand high standards of reliability, scalability, and software craftsmanship. These systems form the security backbone of OpenAI’s supercomputing environment and must remain robust under intense scale and adversarial pressur

About Forma.ai : Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Sales team is the first point of contact between our customers and our platform. This team truly understands the importance of having a human approach when connecting with corporate leaders. The Sales team works to fully qualify and understand the needs and unique compensation plans of our enterprise prospects. From there, they provide stakeholders and key decision makers with unparalleled knowledge of Forma.ai’s platform so that they can see how our platform adds value to their organization. What you'll be doing: The Sales Engineer will support Account Executives in growing our client base with a focus on Fortune 500 customers. They will use their in-depth understanding of our platform and prospect needs to develop the appropriate solution footprint and benefit assessment. The role will require you to collaborate with a wide range of cross-functional teams to gain a holistic understanding of Forma.ai’s technical capabilities and successfully connect the dots to

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—fr

About Us At Simon, we firmly believe business success starts and ends with people. We’re scrappy problem solvers who care deeply about tackling big challenges with disruptive thinking, giving our customers the support they need, and investing in each other’s growth. We all do our best work when we’re surrounded by other friendly top performers who want to succeed together. When you trust your team, give them ownership, and build with heart, great things happen. Simon Data was founded in 2015 by a team of successful serial entrepreneurs. Today, we’re more than a CDP—Simon is a complete solution that empowers marketers with the data, technology, and expert resources they need to stop guessing and start delivering what customers want. Our revolutionary Simon AI puts 100x more data at marketers’ fingertips, helping them uncover their best audiences, launch higher-performing campaigns, and double their output without doubling the workload. That’s why leading brands like ASOS, Mattress Firm, and 1-800-Flowers trust Simon to power sustainable, high-performing customer marketing programs. The Role The marketing status quo isn’t cutting it anymore. Today’s teams need more than dashboards and guesswork — they need real outcomes. Simon Data delivers the industry’s first goal-based AI marketing workflow, translating business objectives directly into high-performing audience segments. Unlike generic AI solutions, our Agents work with your existing data today to deliver real re

About Us : Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here! This role in one paragraph : Build the core product that serves every Zeitview vertical. You will build and ship Zeitview 's primary enterprise platform, Asset Insights. You receive problem definitions and prioritized requirements from our vertical product leads: PMs who sit with customers in solar, wind, utilities, oil & gas, and commercial properties, and you turn those into working software. You partner with engineering leads to shape technical approach, manage cross-stage dependencies across the inspection pipeline (capture → analysis → delivery), and deliver complex programs at quality. Product vision and strategy are set by the Head of Product and VPs of Product; your job is to contribute technical judgment and then execute. What you'll actually do in the first 6 months : Evaluate where generative AI, LLM, or agent-based capabilities should replace or augment existing

Overview DecisionPoint seeks a Configuration Specialist to support enterprise Configuration Management (CM) operations for a large federal and DoD-aligned mission environment. This role ensures CMDB accuracy, updates configuration item (CI) records, manages asset relationships, supports CM audits, and maintains data integrity across baselines and operational environments. The Configuration Specialist will work closely with the CM Lead, cybersecurity teams, DevSecOps engineers, system administrators, and the PMO to maintain accurate, up-to-date configuration data that supports compliance, audit readiness, and secure system operations. This position is fully remote. Duties & Responsibilities The Configuration Specialist will: Maintain CMDB accuracy by adding, updating, validating, and reconciling CI records. Manage CI relationships, attributes, and lifecycle data to ensure traceability across systems. Support CM audits, CI verification activities, and reconciliation tasks. Identify and correct discrepancies, outdated data, or misaligned CI attributes. Update baselines and document configuration changes in alignment with CM governance processes. Coordinate with the CM Lead on configuration control workflows, documentation updates, and process improvements. Work with cybersecurity and ISSM teams to ensure CI data aligns with RMF artifacts and control requirements. Support inventory tracking, asset management, and system configuration validation efforts. Assist release and Dev

Overview DecisionPoint seeks multiple Help Desk Specialists – Level II (Tier 1) to support daily IT operations for a large federal and DoD-aligned mission environment. These roles resolve advanced Tier 1 incidents, perform detailed triage, follow knowledge base procedures, and ensure high-quality documentation. Level II specialists serve as experienced frontline technicians who can handle more complex customer issues before escalation to Tier 2. This position plays a key role in ensuring accuracy, responsiveness, and customer satisfaction across the service desk, helping maintain efficient support for thousands of users. This position is fully remote. Duties & Responsibilities The Help Desk Specialist – Level II (Tier 1) will: Resolve advanced Tier 1 issues, including authentication problems, access requests, application troubleshooting, and configuration questions. Perform comprehensive ticket triage by gathering required details, validating user information, and categorizing issues accurately. Execute knowledge base procedures, SOPs, and troubleshooting workflows to ensure consistent, high-quality support. Escalate incidents to Tier 2 teams when issues exceed Tier 1 scope, ensuring complete documentation and clear handoff. Review tickets for accuracy, completeness, and adherence to service desk standards. Assist with password resets, SSO/MFA troubleshooting, account unlocks, and user provisioning issues. Support issue identification and trend analysis by tagging inciden

Overview DecisionPoint seeks a Zero Trust Automation & Orchestration Engineer to support the automation of Zero Trust capabilities across a large federal and DoD-aligned mission environment. This role develops, deploys, and maintains automation workflows that support telemetry ingestion, policy enforcement, identity-based decisioning, provisioning, and continuous monitoring. The Zero Trust Automation & Orchestration Engineer plays a key role in enabling scalable, repeatable, and adaptive Zero Trust capabilities by building automation pipelines, integrating security tools, and improving operational efficiency across identity, network, application, and data domains. This position is fully remote. Duties & Responsibilities The Zero Trust Automation & Orchestration Engineer will: Develop automation workflows that support Zero Trust telemetry ingestion, policy enforcement, and identity-driven decisioning. Implement automated provisioning, configuration, and access workflows across hybrid environments. Integrate Zero Trust systems, identity services, monitoring tools, and policy engines using APIs and automation frameworks. Support continuous monitoring by automating data collection, reporting, and compliance checks. Collaborate with cybersecurity, IAM, cloud engineering, and network teams to automate cross-functional processes. Develop scripts, pipelines, and orchestration workflows that support repeatable Zero Trust operations. Assist in building event-driven auto

Overview DecisionPoint seeks multiple IT Shift Supervisors to oversee Tier 1 and Tier 2 service desk operations in support of a large federal and DoD-aligned mission environment. These roles manage daily queue operations during assigned shifts, ensuring timely response, high-quality customer service, adherence to SOPs, and consistent delivery of IT support. The Shift Supervisor is responsible for real-time workload management, coaching technicians, monitoring ticket quality, coordinating escalations, and ensuring that service levels, KPIs, and customer satisfaction targets are met across their operational window. This position is fully remote and may require participation in shift rotations across standard business hours, evenings, weekends, or 24/7 coverage schedules depending on mission needs. Duties & Responsibilities The Shift Supervisor will: Supervise Tier 1 and Tier 2 staff during assigned shifts, ensuring consistent and efficient service desk operations. Manage ticket queues, assign work, and ensure issues are resolved in alignment with SLA requirements. Oversee escalation handling, ensuring timely and accurate referral to Tier 3 or specialized teams. Monitor ticket quality, documentation accuracy, and compliance with SOPs and ITIL processes. Provide on-shift coaching, mentoring, and technical guidance to service desk technicians. Conduct daily shift briefings, handoff reports, and incident updates to maintain operational continuity. Track shift-level KPIs, perfor

Overview DecisionPoint seeks a Zero Trust Policy Engineer to support implementation, development, and enforcement of enterprise Zero Trust access policies across a federal and DoD-aligned mission environment. This role translates mission priorities, security requirements, threat intelligence, and risk indicators into actionable policy sets governing identity, device, network, application, and data access. The Zero Trust Policy Engineer will help define and refine enterprise access rules, authorization decisions, segmentation criteria, and adaptive policy enforcement mechanisms that support continuous authentication and least-privilege access across hybrid environments. This position is fully remote. Duties & Responsibilities The Zero Trust Policy Engineer will: Develop and maintain Zero Trust access policies across identity, device posture, network segments, applications, and data resources. Translate mission requirements, risk assessments, and threat intelligence into adaptive access control rules. Define policy logic, enforcement patterns, and authorization decision workflows aligned with Zero Trust principles. Collaborate with IAM, network, cloud, and application teams to implement and validate policy execution points. Map identity attributes, device health signals, behavioral indicators, and contextual factors to access decisions. Support microsegmentation planning, policy creation, and rule refinement. Assist in developing Zero Trust governance structures, documentat

Overview DecisionPoint seeks a Senior Security Engineer to design and implement secure architectures, hardening baselines, and cybersecurity controls for enterprise cloud-hosted platforms supporting a federal and DoD-aligned mission environment. This senior technical role provides advanced security engineering, IL5-compliant control implementation, secure identity and access integration, STIG alignment, and vulnerability reduction across complex systems. The Senior Security Engineer supports system modernization, secure cloud adoption, continuous monitoring improvements, and enterprise cybersecurity strategy through engineering rigor, security testing, and expert technical guidance. This role ensures system confidentiality, integrity, and availability through proactive design and implementation of robust security controls and architectures. This position is fully remote. Duties & Responsibilities The Senior Security Engineer will: Design secure system architectures and cloud configurations in alignment with federal and DoD security requirements. Implement IL5 controls, security baselines, and environment hardening across systems, applications, and cloud resources. Apply STIG requirements and secure configuration checklists to cloud, OS, network, and application components. Support secure single sign-on (SSO) integration, identity federation, certificate management, and authentication workflows. Develop and maintain secure configuration baselines, encryption standards, and

Overview DecisionPoint seeks a Senior Database Administrator (DBA) to support secure, high-performance database operations within a large-scale federal and DoD-aligned mission environment. This role is responsible for enterprise database installation, patching, performance tuning, indexing design, high availability (HA) configurations, clustering, backup and recovery operations, and RMF control support across AU, AC, and SC control families. The Senior DBA ensures the security, integrity, and reliability of mission-critical data systems while working closely with application development, cybersecurity, and infrastructure teams to support IL5-compliant environments. This position is fully remote. Duties & Responsibilities The Senior Database Administrator (DBA) will: Install, configure, and maintain enterprise database platforms across multiple environments. Perform database patching, upgrades, schema updates, and configuration changes. Design and optimize indexing strategies, query plans, and database structures to improve performance. Implement and maintain High Availability (HA), clustering, replication, and failover capabilities. Conduct performance tuning, diagnose bottlenecks, and resolve complex database issues. Manage backup and recovery operations, ensuring data integrity and minimal downtime. Support RMF security control families (AU, AC, SC) through logging, auditing, encryption, and access control configuration. Apply STIGs, security patches, and DoD cybersecur

Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk operations supporting a large federal and DoD-aligned mission environment. This role ensures daily operational excellence across Tier 1 and Tier 2 support teams, driving service quality, SLA adherence, escalation coordination, standard operating procedures, and performance reporting. The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality assurance, customer satisfaction metrics, incident trend analysis, and continuous improvement initiatives. This position serves as the operational leader for all help desk activities, ensuring a professional, responsive, and high-performing customer support experience. This position is fully remote. Duties & Responsibilities The Service Desk Lead will: Oversee daily service desk operations and ensure consistent delivery of high-quality user support. Manage help desk workforce scheduling, workload distribution, and queue management across multiple shifts. Ensure compliance with established SLAs, KPIs, and customer satisfaction goals. Lead the escalation process, ensuring timely handoff to Tier 2/3 teams and transparent communication with stakeholders. Conduct ticket quality reviews, trend analysis, and root cause identification for recurring issues. Maintain and enhance operational SOPs, troubleshooting guides, and knowledge base content. Produce weekly, monthly, and quarterly service desk performance reports for