Enterprise Service Reliability and Insights Lead

Overview DecisionPoint seeks a Senior Enterprise Service Reliability and Insights Lead to oversee enterprise-wide monitoring, observability, and operational intelligence for a large federal and DoD-aligned IT environment. This senior-level role defines the monitoring strategy, manages toolsets, develops dashboards, establishes alerting thresholds, and ensures service reliability through proactive detection and rapid incident identification. The Enterprise Service Reliability and Insights Lead is responsible for driving visibility into uptime, system performance, service health, and operational risks. This position partners closely with Tier 2 and Tier 3 engineering teams, cloud operations, cybersecurity, and service desk leadership to ensure monitoring aligns with mission needs, SLAs, and enterprise performance objectives. This position is fully remote. Duties & Responsibilities The Enterprise Service Reliability and Insights Lead will: Define, implement, and manage the enterprise monitoring and observability strategy. Oversee monitoring tools, dashboards, agents, log pipelines, and alerting configurations across all environments. Establish alert thresholds, escalation criteria, and performance indicators that support proactive issue detection. Ensure monitoring coverage aligns with uptime, performance, and security requirements. Collaborate with Tier 2 and Tier 3 engineering teams on system health assessments, log analytics, and incident triage. Lead efforts to correlate