Remote Jobs in the United States & Canada

At Automattic , we have the power to create opportunities for people in every corner of the earth. We offer flexible, challenging, and rewarding careers with true impact and scale. You could be on the outskirts of a jungle, living a nomadic life out of a van, in a major city or a small town that doesn’t have a central business district—as long as you have an active Wi-Fi connection, you can be an Automattic ian. We’re seeking experienced Technical Account Managers to join our Newspack team—individuals who combine strategic thinking with hands-on execution, thrive on complexity, and believe in the power of collaborative problem solving. This role requires someone who can think strategically and work independently while thriving in a highly collaborative team environment. You'll balance technical problem solving with relationship management, applying broad experience across multiple areas rather than deep expertise in just one. The Newspack platform and its applications are vast and continuously evolving—there's no way any one person can hold it all in their brain, which makes our team's collaborative approach essential to success. This is a blended role that combines migration project management with ongoing publisher support. You'll typically manage multiple concurrent migration projects while also contributing to our shared support responsibilities, helping publishers optimize their use of Newspack post-launch. This balance ensures that you stay connected to both the launch

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. This application is for separating service members and military spouses looking to conduct a fellowship through DoD Skillbridge, Army Career Skills Program, Hiring Our Heroes or SpouseWorks. This application is for transitioning service members looking for remote commercial roles following their separation, or for military spouses conducting fellowships through the Career Accelerator: SpouseWorks. These roles do not require a security clearance. As a fellow at GuidePoint Security, you will work closely with industry-leading subject matter experts to provide first-class cyber security services. Learners will complete in-house training programs, while working on projects to enhance their security knowledge and skills. Fellows will gain experience through: Hands-On Technical Development Real-World Security Response Collaborative Project Work Team and Position Shadowing Partner-led Vendor Training and Certifications Requirements: You are separating from active-duty service within the next 18 months. You are eligible to conduct a fello

Harbor is seeking a Legal Technology Consulting Director - Discovery and Data Management to join our Corporate Legal Solutions practice. The Corporate Legal Solutions practice provides services to corporate law departments around the areas of Contract Lifecycle Management, Enterprise Legal Management, and Discovery and Data Management. This role is for our Discovery and Data Management service line, which helps Fortune 500 companies establish, refresh, and effectively manage defensible eDiscovery programs. As a Director, you will help lead and deliver on a strong pipeline of legal hold and broader discovery assessment and implementation projects. This remote role is open to candidates nationwide, with a preference for those based in Chicago, our headquarters, where part of the Discovery team is located. The following is an overview of the services the Discovery team provides to help clients manage their eDiscovery obligations: Assess : Conduct eDiscovery process, structure, technology, and spend assessments and provide recommendations to enact change Implement : Perform the end-to-end selection, implementation, and migration of legal hold, data preservation, data collection, data processing, ECA, and document review systems Enhance : Drive process and program improvement initiatives, including designing operating models and related roles, establishing discovery service preferred provider programs, defining workflows, drafting eDiscovery playbooks, creating discovery dashboard

We’re looking for a friendly, proactive Client Success Manager / Account Manager to join our fast-growing, fully remote team. If you love digital marketing, enjoy helping clients succeed, and are excited by tech and AI tools that make marketing smarter - this could be the perfect role for you. What You’ll Do Be the main point of contact for a portfolio of US-based clients. Manage and optimize client cold email campaigns (don’t worry - we’ll train you). Collaborate with clients to develop campaign strategies, creative offers, and marketing ideas. Monitor campaign performance and understand basic funnel metrics. Communicate updates and insights clearly through Slack and Zoom. Work with our internal tech and operations team to ensure everything runs smoothly. Use basic automation tools (like Zapier) to streamline workflows and improve efficiency. What You’ll Bring Strong written and spoken English — you’ll be communicating with clients daily. Previous digital marketing experience (agency experience is a big plus). A good grasp of marketing funnels, basic copywriting, and customer psychology. Technical proficiency and comfort learning new software quickly. A proactive, can-do attitude and a genuine desire to help clients succeed. Bonus: Experience with cold email or outbound marketing tools. Why You’ll Love Working With Us A friendly, international team that values innovation and creativity. The opportunity to work with exciting brands and modern marketing tech. Full training pro

US-Based Staff Veterinarian Location: Remote, United States Position Type: Independent Contractor (1099) Expected Commitment: ~ 40 hours per week About Vetster & The Role Vetster expands access to veterinary care by connecting pet owners with licensed veterinarians through a digital platform that supports professional veterinary advice, diagnoses, treatment, and prescriptions. Vetster is seeking an experienced Staff Veterinarian to provide high-quality virtual veterinary care through the Vetster platform. This is a primarily clinical, fully remote 1099 contractor role. The Staff Veterinarian will maintain a consistent virtual appointment caseload, including Vetster marketplace appointments and consultations involving animals cared for through retail and strategic partnerships. In addition to scheduled appointments, the role includes continuity-of-care responsibilities, collaboration with Vetster ’s RVT team, and clinical input across other internal teams. What You’ll Do Provide Virtual Veterinary Care to Clients Provide virtual assessments, treatment recommendations, and prescriptions within applicable regulatory requirements through the Vetster platform. Identify cases requiring emergency or specialty care and recommend escalation. Continuity of Care Serve as an Assigned Continuing Veterinarian when the originating Marketplace Veterinarian is unavailable, in accordance with applicable VCPR requirements. Review medical records and support continuity-of-care needs, includi

Accufile is seeking an experienced, service-oriented Part-Time Research Law Librarian to support one of our law firm clients. This role is ideal for a skilled researcher with strong M&A, corporate, and legal research experience who thrives in a fast-paced, client-focused environment. This position is fully remote, with a hybrid option available for candidates located in the New York City metropolitan area. Availability during East Coast business hours is required. Key Responsibilities Perform high-quality, in-depth legal, corporate, and business research in support of a law firm client’s attorneys, librarians, paralegals, and staff. Conduct research related to M&A, corporate, and transactional matters. Monitor and respond to research requests and coordinate workflow with Accufile research team members across locations. Prioritize assignments, analyze and synthesize results, and deliver clear, concise research findings. Learn and follow client-specific library policies, procedures, and research protocols. Provide exceptional, responsive customer service. Collaborate effectively with Accufile researchers and the client’s internal team to meet deadlines and expectations. Requirements 5+ years of law firm library or research experience in a reference or research role, with strong legal and corporate research expertise. Bachelor’s degree required. MLIS from an ALA-accredited institution or JD from an ABA-accredited institution preferred. Advanced knowledge of legal researc

This is a remote position. We are seeking a highly motivated and detail-oriented BDR to join our M&A team. In this role, you will be responsible for sourcing, identifying, and analyzing potential M&A leads to support our company's strategic goals. You will work closely with the leadership team members to evaluate market trends, competitive landscapes, and target companies, and help build a strong pipeline of potential deals. Key Responsibilities: Lead Generation & Prospecting Conduct in-depth market research to identify potential M&A targets, including companies within specific sectors, regions, or financial profiles. Qualify and hand off vetted leads to Deal Teams, ensuring clear investment criteria alignment. Leverage tools like RocketReach, Apollo.io, Seamless.ai, Lusha, ZoomInfo, Grata, etc., to uncover and validate firmographic and contact data. Design and execute multi-touch cadences (email, phone, LinkedIn) to engage and qualify acquisition targets. Market & Industry Research Conduct TAM/SAM/SOM analyses and deep-dive research on target verticals, sub-sectors, and competitive landscapes Track industry trends, competitor M&A activity, and regulatory shifts impacting software markets. CRM & Data Management Maintain Salesforce: ensure data accuracy, build custom reports/dashboards, and set up automated workflows for lead tracking. Continuously optimize sourcing processes and data enrichment to improve lead quality and coverage. Sourcing Tool Ev

This is a remote position. Job Title: QA Engineer (Manual & Automation) Work Roster: 12:00 PM – 8:00 PM (Brisbane Time) Employment Type: Full-Time | Long-Term Experience Required: 5–7+ years in QA / Test Engineering Tools & Environment: Azure DevOps, Selenium, C#, Microsoft Stack Role Overview We are seeking a QA Engineer to join one of our client's team. This position is critical to strengthening and scaling a balanced, automation-led QA strategy across a complex and evolving product. The ideal candidate is comfortable and confident in both manual and automated testing, with the ability to independently decide when manual testing is appropriate and when automation is required. This role demands ownership, initiative, and a strong sense of responsibility for overall product quality. Key Responsibilities QA Strategy & Ownership Own end-to-end QA strategy, balancing manual and automated testing based on feature complexity, risk, and release timelines. Make independent decisions on what should be automated vs. what should be tested manually. Drive continuous improvement in testing practices and coverage. Automation & Manual Testing Design, develop, and maintain automated test cases and test suites using Selenium with C#. Perform hands-on manual testing for new functionality, edge cases, and exploratory scenarios. Convert stable and repeatable manual test scenarios into automated tests. Execute regression, pre-release, and scheduled test runs. Test Design, Documen

Senior Software Engineer, Engineering (Full-stack) Full-Time, Remote / Salary, Exempt Includes Exceptional Benefits, Flexible PTO, Flexible Schedule, Equity Steno is growing! We’re looking for a Senior Software Engineer to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry. If you are enthusiastic about joining an engineering culture that has a spirit of continuous improvement in all aspects of building products - come join us! Who are you? We’re looking for a self-starter who is effective in managing their time in remote working environments. If you love solving problems and collaborating with others to solve those problems then this role is for you! This is a fast-paced environment, but an amazing opportunity for someone who wants to join a growing tech team at a mid-stage start-up and have a direct impact on building and enhancing our products! On a regular basis you will Participate in hands-on software development, where you can apply your skills, knowledge and previous experiences Design and implement technical solutions Build and refine engineering team processes and best practices based on project experiences Mentor less experienced engineers on the team, providing guidance and technical expertise You’re gonna crush it if You love solving problems and collaborating with others to solve those pro

This is a remote position. This is a position within Haldren and not with one of its clients. This position strengthens operational rhythm and client responsiveness across retained and contingent assignments, with a focus on accuracy, confidentiality, and follow-through. Key Responsibilities Partner with stakeholders to define role requirements, success outcomes, and assessment approach Deliver senior-level talent insights (availability, compensation signals, competitor mapping) Source, screen, and engage candidates using structured interviewing and market mapping Maintain rigorous documentation and candidate communication to protect experience and compliance Support offer processes, reference checking, and onboarding coordination as needed Track progress and risks, escalating blockers early and proposing clear mitigation steps Requirements Experience delivering senior or leadership hires, including complex stakeholder management Comfort conducting structured competency interviews and supporting reference processes Ability to provide credible market insights on talent availability and compensation signals Strong written and verbal communication skills in a professional services environment High attention to detail, with consistent follow-through on deadlines and stakeholder expectations Comfort working with confidential information and applying sound judgement Benefits Salary range: 690,000 - 940,000 Opportunities for professional growth Flat management structure with direct

This is a remote position. We are looking for a Data Scientist to join an enterprise decision intelligence platform within a global banking environment. The role focuses on credit risk and fraud prevention across multiple international markets, supporting real-time and batch decisioning in production banking systems. The platform combines large-scale structured data processing, machine learning models, and GenAI orchestration layers. It operates at significant scale under strict latency, availability, and regulatory requirements and is continuously expanded with new models, data sources, and reasoning components. Responsibilities Design and maintain credit risk and fraud detection models Perform feature engineering on large structured financial datasets Train, validate, and optimise machine learning models for production use Monitor model performance and implement continuous improvements Collaborate with ML engineers on deployment, tracking, and lifecycle management Integrate model outputs into LangChain and LangGraph orchestration pipelines Ensure model explainability, robustness, and regulatory compliance Support documentation and governance requirements in a regulated environment Requirements Strong hands-on experience in Data Science and applied Machine Learning Proficiency in Python and common data science libraries (Pandas, NumPy, scikit-learn) Experience with gradient boosting frameworks such as XGBoost or LightGBM Strong SQL skills and experience working with large da

This is a remote position. We are looking for a Senior SAP Integration Consultant to support a modernisation initiative within enterprise procurement systems. The role focuses on designing and delivering stable, scalable integrations between SAP platforms and third-party procurement and reporting solutions. The work combines deep hands-on SAP integration expertise with strong understanding of procurement processes, operating in a complex, regulated, and production-critical environment. Responsibilities Design and deliver integrations between SAP ECC 6.0, SAP S/4HANA, and third-party systems Build and maintain SAP API and middleware-based integrations Support procurement processes including vendor management, purchase requisitions, purchase orders, and payment data reporting Integrate SAP with platforms such as Coupa, Ariba, Tableau, or similar enterprise tools Collaborate closely with procurement stakeholders, integration teams, and external vendors Ensure data quality, consistency, and performance across integrated systems Support the full project lifecycle: analysis, design, implementation, testing, and handover Requirements Strong hands-on experience with SAP ECC 6.0 and SAP S/4HANA Proven background in SAP integration and middleware technologies Good understanding of procurement processes and data flows Experience integrating SAP with third-party procurement or analytics platforms Ability to work independently in a project-based setup Strong communication skills and exper

This is a remote position. Location: Remote. Level: Intermediate. About the role: We are looking for a Frontend Developer specialized in Angular, with experience in Ionic and a focus on UI/UX, to actively participate in the development of modern, scalable, and well-structured web and mobile applications. We value proactive profiles with technical criteria and an openness to learning new technologies according to product and team needs. Responsibilities: Development and maintenance of applications in Angular (recent versions) and Ionic. Efficient integration of REST APIs and state management with RxJS and Signals. Active participation in UI/UX decisions and continuous frontend improvement. Application of best practices, SOLID principles, and clean code. Collaborative work with technical and business teams, including code reviews. Soft Skills: Proactivity and autonomy. Good communication and teamwork. Focus on quality and continuous improvement. Requirements: Solid experience with Angular (v17+), TypeScript, RxJS, and Signals. Experience in Ionic and responsive development. Knowledge of HTML, CSS/SCSS, and UI/UX. Management of Git and repositories in collaborative environments. Consumption of REST APIs. Familiarity with Azure or similar cloud environments. Open attitude to learn and adapt to new technologies. Desirable: State management (NgRx or modern approaches with Signals). Testing (Jasmine, Jest, Cypress, or similar). Experience in CI/CD and agile methodologies. Knowledge of J...

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business ne

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Senior Test Coordinator oversees end-to-end quality engineering (QE) test management across all phases of the SDLC, including System Integration Testing (SIT), regression, User Acceptance Testing (UAT), and production readiness. Additionally, the position is responsible for maintaining a centralized QE knowledge base to ensure best practices and continuous learning throughout the QE organization. Roles & Responsibilities Open to candidates residing in ATL, LOU, or remotely. Own end-to-end test management across all phases of the SDLC — from SIT and regression to UAT and production readiness validation Coordinate testing schedules, environments, resources, and dependencies across multiple QE teams and product domains (eCommerce, StoreTech, POS, Payments, Loyalty, MDM) QE Flexpool Capacity Management & Prioritization: Manage a flexible QE resource pool to match testing capacity with demand across active programs and sprints; work with Engineering stakeholders to prioritize resource allocation based on release risk and business impact Vendor Burstable Capacity Activation: Partner with vendor and staffing systems to activate short-term, burstable QE capacity when internal team demand exceeds available bandwidth; manage onboarding, ramp, and wind-down of flex resources efficiently UAT Coordination & Busin

Job Description Summary ‎ The Regional Director of Operations/VBC Performance Consultant is a senior leadership role enhancing the operational, clinical, and financial performance of multiple healthcare practices. This role combines strategic oversight with hands-on management to drive improvements in efficiency, patient outcomes, and financial success. The Director Performance Optimization also supports the organization’s overall integration efforts and any upcoming acquisitions across the organization. This role involves collaborating with leaders across the enterprise to align integration and operational strategies with the organization's objectives, ensuring that initiatives are executed efficiently and sustainably. ‎ How will you make an impact & Requirements ‎ Key Responsibilities Operational leadership: Understand how to effectively lead and manage multiple practice locations, ensuring alignment with strategic goals and operational excellence. Strategy & Design: Develop and implement strategies to optimize practice performance, focusing on value-based care initiatives. Financial performance: Monitor and analyze key performance indicators (KPIs) to identify and address inefficiencies. Quality & Compliance: Drive quality improvement, patient safety and adherence to clinical protocols, payer requirements, and federal/state regulations (including HIPAA). Growth & business development: Provides leadership and direction for integration and operational initiat

Our client is a technology consulting company providing operational and engineering services to the high-tech sector. They support platform and infrastructure teams across cloud and distributed environments, helping operate scalable, reliable, and production-ready technology platforms. The Role Our client is looking for a Senior AI Platform Engineer to operate, maintain, and continuously improve production AI platforms running on Kubernetes across on-premise, AWS, and GCP environments . The role combines AI platform engineering, MLOps, Kubernetes, Python, observability, and production operations , working with environments similar to AI on EKS and Kubeflow-based machine learning platforms. You will also play a senior role in improving engineering practices, mentoring team members, and helping shape the platform roadmap. Key Responsibilities Deploy platform releases and configuration changes using GitOps and DevOps practices. Monitor AI platform and service health through logs, metrics, monitoring, and observability tools. Improve platform reliability through automation, operational tooling, observability, and self-service capabilities. Participate in incident response, root cause analysis, and 24/7 operational rotations. Investigate and resolve user, platform, integration, and configuration-related issues. Promote strong standards across platform security, reliability, and operational engineering. Mentor junior engineers in Python fundamentals and help develop their MLOps cap

General information Press space or enter keys to toggle section visibility Job Title Recruitment Operations Partner Functional Area Teammate - HR/Recruiting City Remote Work Location Type Remote State Remote Employment Type Full-time (30+ hrs/week)/FULLTIME Description & Requirements Press space or enter keys to toggle section visibility Position Description & Requirements WHO WE ARE AND WHAT WE DO: Radiology Partners , through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. The Recruitment Operations Partner is a strategic individual contributor responsible for optimizing recruiting operations, improving the candidate experience, and enabling recruiter productivity at scale. This role supports process execution, operational insights, and continuous improvement initiatives across the recruiting lifecycle while partnering with recruiters, hiring leaders, HR stakeholders, and technology teams to ensure recruiting operations and sourcin

Vendor Business Development | Equipment Finance | West Coast Altius Search Group is recruiting for a Vendor Business Development position for one of our clients in the Equipment Finance Industry. Our Client is an equipment finance lessor that partners with dealers, distributors, and manufacturers to help provide financing solutions for their customers. This is a remote position targeting customers in on the West coast. Knowledge/Skills Required Origination of small- to mid-ticket vendor financing programs. Develop and maintain vendor leasing programs from qualified equipment manufacturers, distributors, dealers, and/or resellers. Work with vendors and their customers to structure and present financing products for a variety of equipment. Account management from application through funding. Origination of new relationships while managing and growing existing accounts. Negotiation of lease terms & pricing. Facilitate the gathering of credit information for underwriting. Provide front-line sales and support for financial products to manufacturers and equipment resellers. Essential Job Functions Market the equipment finance services to potential customers through outbound calls and marketing materials to cultivate relationships. These customers primarily consist of regional equipment resellers (dealers) in established markets. Support existing manufacturer programs by following up and managing ongoing transactions. Expedite ongoing transactions. Facilitate prompt payment of i

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford , you can build more than vehicles. Come build what matters. The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford , you can build more than vehicles. Come build what matters. The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. As a Senior Software Engineer at Ford Credit, you will be an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, scalable way in the Force.com platform. As a core technology contributor, you will be responsible for designing and de

This is a remote position. IT Systems Support Officer (Remote) About PeoplePartners Great technology needs great people behind it — and at PeoplePartners, people always come first. We’re a Great Place to Work® certified company connecting talented professionals with exciting opportunities across global businesses. Here, you can gain international exposure, grow your capabilities, and work alongside Australian teams while enjoying the flexibility of remote work. You’ll join a vibrant, people-first culture where curiosity is encouraged, development is supported, and great work gets noticed. Role Overview Some IT roles are about closing tickets. This one is about looking beyond them. As an IT Systems Support Officer , you’ll be part troubleshooter, part systems administrator, and part digital problem-solver. You’ll support users across Microsoft 365 and business systems , manage access and technology assets, assist with system changes, and help maintain strong cybersecurity and data privacy practices. But your job doesn’t end when the issue is resolved. You’ll look for patterns, identify recurring problems, and find opportunities for technology to make work simpler and smarter. In other words: solve today’s issue, then help prevent tomorrow’s. Key Responsibilities Provide user support across Microsoft 365 and business systems . Troubleshoot common hardware and software issues. Resolve login, user access, permissions, and connectivity issues. Manage user accounts, permissions, an

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. About Vantage Data Centers Vantage Data Centers powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across 19 markets in North America, EMEA and APAC, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage's business is growing exponentially, through a combination of greenfield market expansion and acquisitions. Business Optimization & Vendor Management Department The Business Optimization & Vendor Management team supports effective planning, financial visibility, operational discipline, and informed decision-making. The team partners with budget owners, business leaders, Finance, Procurement, and other stakeholders to maintain reliable planning information, monitor financial commitments, improve reporting, and strengthen processes that help the organization use its

Job Title: Product Expert - Link Key People Job Location: Boston, MA Job Location Type: Remote Job Contract Type: Full time Job Seniority Level: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long-term product roadmap. This is a highly visible, cross-functional role requiring a unique blend of technical aptitude, strategic thinking, and

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 - $25.00 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough underst