Worldwide Remote Jobs (Work From Anywhere)

About the Founder Institute : The Founder Institute (FI) is the world's largest pre-seed startup accelerator. We’ve helped launch over 6,500 companies in 200+ cities globally, which have raised in total over $1.75BN of funding. We’re looking for a Global Marketing Operations Manager with a love for startups to join our team. We are based in Silicon Valley and have remote team members across Colorado, New York, Pennsylvania, Bulgaria, India, the U.K, and Brazil. Our success has been documented in the New York Times, BusinessWeek, Forbes, TechCrunch,and more. You will have the opportunity to see entrepreneurship from every angle and work for a company whose mission is to empower entrepreneurs across the globe. About the Role: The Global Marketing Operations Manager will report to the Head of Growth and will: What will you do? Develop local marketing plans, frameworks, and best-practices that can be repeated across multiple FI accelerators worldwide Interact with Local Leaders and Account Managers to troubleshoot marketing issues, collect feedback, run experiments, and spearhead new projects Train Local Leaders on our latest findings and best practices, maintain internal guides and resources, and develop ways to ensure this information is always at their fingertips Continuously strive to make local marketing easier by streamlining complex processes and documentation Assist in the promotion of local accelerators via content, email, social media, public relations, and inbound-mark

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences. Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. How will you help us make an impact? 👩‍💻👨‍💻 Reporting to the Delivery Practice Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an expert communicator and presenter. You will work on confirming customer requirements and translating them into an effective process within the Clariti Solution. You will work with a team of both Clariti and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences. You will be comfortable and confident in navigating and configuring our solution and demonstrating proof-of-concept and final solution deliverables to Clariti , partner, and customer audiences. You will play a pivotal role in delivering our solution implementations by leveraging your expertise in the Clariti solution and the various implementation methodologies. As an Implementation Consultant at Clariti , you’ll get to : Functional Analysis & Solution Design Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality to ensure efficient software solu

The Senior Business Development Executive is responsible for generating high-quality new business opportunities for the Unit4 Financials by Coda New Business team in France. The role will focus on identifying target organisations, engaging senior decision-makers and creating qualified sales opportunities that can be progressed by the New Business sales team. This is a proactive, outbound-focused role for someone who is comfortable opening doors into new organisations, developing relationships with senior finance stakeholders and creating opportunities in a market where establishing new customer relationships is a key priority. Accountabilities & Responsibilities Generate qualified new-business opportunities for the Coda France New Business team. Proactively prospect into agreed target accounts and market segments. Research organisations to identify appropriate companies, stakeholders and potential business drivers. Engage senior finance stakeholders including CFOs, Finance Directors, Financial Controllers and Finance Transformation leaders . Use telephone, email, LinkedIn and other appropriate channels to create engagement with prospective customers. Develop personalised outbound campaigns and messaging rather than relying solely on high-volume prospecting. Understand the prospect's current finance environment, challenges and priorities sufficiently to identify potential opportunities for Coda. Qualify prospects against agreed criteria before passing opportunities to the

2Brains is a technology consultancy that drives the growth and evolution of leading organizations in Latin America. We design and build the digital future of our clients through a deep and strategic integration of business, experience, and technology, turning complex challenges into real impact. Today, 2Brains is part of Acid Labs, one of the region's leading tech consultancy and innovation groups. This acquisition strengthens our value proposition, expanding our scale, technological capabilities, and regional presence, and allows us to support our clients with more robust, agile, and high-impact solutions throughout their transformation cycle. We have a multidisciplinary team of over 250 specialists in strategy, design, technology, data, and artificial intelligence. We combine strategic vision with execution excellence to create technology platforms, digital products, and omnichannel experiences that scale, generate efficiency, and improve the relationship between organizations and their users. At 2Brains, we don't just advise: we design, prototype, implement, and scale. We work as strategic partners to our clients, helping them accelerate decision-making, reduce risks, and capture tangible value through digital innovation. The Engineering Team Lead at 2Brains must technically lead a squad, ensuring engineering excellence, system reliability, and execution at

2Brains is a technology consultancy that drives the growth and evolution of leading organizations in Latin America. We design and build the digital future of our clients through a deep and strategic integration of business, experience, and technology, turning complex challenges into real impact. Today, 2Brains is part of Acid Labs, one of the region's leading tech consultancy and innovation groups. This acquisition strengthens our value proposition, expanding our scale, technological capabilities, and regional presence, and allows us to support our clients with more robust, agile, and high-impact solutions throughout their transformation cycle. We have a multidisciplinary team of over 250 specialists in strategy, design, technology, data, and artificial intelligence. We combine strategic vision with execution excellence to create technology platforms, digital products, and omnichannel experiences that scale, generate efficiency, and improve the relationship between organizations and their users. At 2Brains, we don't just advise: we design, prototype, implement, and scale. We work as strategic partners to our clients, helping them accelerate decision-making, reduce risks, and capture tangible value through digital innovation. The Backend Engineer at 2Brains must focus on designing, building, and scaling robust APIs and data-driven services, ensuring sound business logic

2Brains is a technology consultancy that drives the growth and evolution of leading organizations in Latin America. We design and build the digital future of our clients through a deep and strategic integration of business, experience, and technology, turning complex challenges into real impact. Today, 2Brains is part of Acid Labs, one of the region's leading tech and innovation consultancy groups. This acquisition strengthens our value proposition, expanding our scale, technological capabilities, and regional presence, and allows us to support our clients with more robust, agile, and high-impact solutions throughout their transformation cycle. We have a multidisciplinary team of over 250 specialists in strategy, design, technology, data, and artificial intelligence. We combine strategic vision with operational excellence to create technological platforms, digital products, and omnichannel experiences that scale, generate efficiency, and improve the relationship between organizations and their users. At 2Brains we don't just advise: we design, prototype, implement, and scale. We work as strategic partners to our clients, helping them accelerate decision-making, reduce risks, and capture tangible value through digital innovation. What challenges will the Full Stack Developer face? Development of new features and system maintenance. Resolution of reported issues and bugs. A

2Brains is a technology consultancy that drives the growth and evolution of leading organizations in Latin America. We design and build the digital future of our clients through a deep and strategic integration of business, experience, and technology, turning complex challenges into real impact. Today, 2Brains is part of Acid Labs, one of the region's leading tech and innovation consultancy groups. This acquisition strengthens our value proposition, expanding our scale, technological capabilities, and regional presence, and allows us to support our clients with more robust, agile, and high-impact solutions throughout their transformation cycle. We have a multidisciplinary team of over 250 specialists in strategy, design, technology, data, and artificial intelligence. We combine strategic vision with operational excellence to create technological platforms, digital products, and omnichannel experiences that scale, generate efficiency, and improve the relationship between organizations and their users. At 2Brains we don't just advise: we design, prototype, implement, and scale. We work as strategic partners to our clients, helping them accelerate decision-making, reduce risks, and capture tangible value through digital innovation. The 2Brains Platform Engineer must design and maintain secure and scalable infrastructures that boost team speed and efficiency

2Brains is a technology consultancy that drives the growth and evolution of leading organizations in Latin America. We design and build our clients' digital future through a deep and strategic integration of business, experience, and technology, turning complex challenges into real impact. Today, 2Brains is part of Acid Labs, one of the leading tech and innovation consulting groups in the region. This acquisition strengthens our value proposition, expanding our scale, technological capabilities, and regional presence, and allows us to support our clients with more robust, agile, and high-impact solutions throughout their transformation cycle. We have a multidisciplinary team of over 250 specialists in strategy, design, technology, data, and artificial intelligence. We combine strategic vision with execution excellence to create technological platforms, digital products, and omnichannel experiences that scale, generate efficiency, and improve the relationship between organizations and their users. At 2Brains we don't just advise: we design, prototype, implement, and scale. We work as strategic partners to our clients, helping them accelerate decision-making, reduce risks, and capture tangible value through digital innovation. The Junior Back-End Software Engineer at 2Brains must build and scale reliable, secure, and data-driven backend services, delivering...

Opening: We are revolutionizing the Media industry with cutting-edge technology for probing, monitoring, and high-quality visualization of IP workflows. With over 250,000 monitoring points worldwide, our Realtime Media Performance Platform is trusted by the largest media companies on the planet across Live Production, Playout, Distribution, and OTT. We’re a fast-growing, forward-thinking company built on transparency, innovation, and a team-player culture. Every team member makes a meaningful impact — we go beyond the job description to drive excellence. About the Role We’re looking for a Sales Operations Admin to join our global team and play a key role in scaling and optimizing our sales processes. This role is based in the Philippines and requires availability to work US business hours to support our North American sales leadership and teams. You’ll be the backbone of our order-to-fulfillment operations, drive forecast accuracy, and enable Sales through data and operational excellence. This role is ideal for someone highly organized, tech-savvy, and comfortable working cross-functionally in a global environment. Woring Hours: 9 - 6 ES What You’ll Be Doing: Order Fulfillment & Licensing Review and process purchase orders to ensure accuracy and compliance Coordinate US license delivery ( cloud keys) Manage the full order lifecycle across regions, tracking open cases and collaborating with Sales, TechOps, and Support Lead regular syncs with Sales to clean pipelines and st

Purpose of Role: The purpose of this role is to build and sustain consistent social media momentum that actively supports demand generation across the middle and bottom of the funnel. This is a hands-on position responsible for creating and distributing social content that increases visibility, reinforces key narratives, and connects channels in a way that warms the market and drives inbound interest. The role exists to create a reliable signal through social platforms, ensuring ongoing presence, narrative saturation, and alignment with broader growth objectives. Responsibilities: Podcast Growth & Spokesperson Role Help take Disruption Interruption to the next level as a growth engine (not a vanity podcast) Serve as an on-air spokesperson when needed (segment intros, conversations, special episodes) Represent the company confidently on mic, on camera, and online Be comfortable speaking with founders, executives, and high-profile guests Turn each episode into a coordinated TOF campaign (clips, social, email, landing pages, nurture) Top-of-Funnel Strategy & Execution Build and run TOF strategy across social media platforms Lead social efforts across LinkedIn, X, Instagram, YouTube, and emerging platforms Create awareness campaigns that warm inbound leads before sales engagement Coordinate with PR, leadership, and sales on narratives and timing Repurpose content intelligently (not copy/paste) Actively engage publicly to extend credibility, reach, and trust Skills/Traits

Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based (Until October 2025) Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Key Responsibilities: Customer Service – Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions. Customer Service – Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions. Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new po

We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform. This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations. We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment. Working hours: 7:00 a.m. to 11:00 a.m Key Responsibilities: Customer Support & Customer Experience (60%) Respond to basic customer inquiries related to the use of the platform. Provide first-level functional support to customers. Follow up on customer requests until resolution with the appropriate team. Register and update support tickets or requests. Ensure customers receive the necessary information to use the platform effectively. Identify frequently asked questions or recurring issues to improve customer experience. Administrative & Operational Coordination (25%) Maintain client information updated. Assist in coordinating internal and external meetings. Document relevant communications and operational activities. Prepare simple operational tracking reports. Support task tracking and follow-up for the team. Administrative & Commercial Support (15%) Assist with invoice follow-up and payment status trackin

We are looking for a motivated and driven Client Service Representative to join our team in LATAM . As a successful candidate, you’ll possess excellent communication skills, as well as the ability to work independently and prioritize multiple tasks. You’ll be a self-starter who is comfortable working in a results-oriented environment and can consistently meet and exceed sales targets. Working Hours: 11:00 AM – 8:00 PM EST or 9:00 AM – 6:00 PM EST Responsibilities: Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product. Developing, growing, and nurturing client relationships. Addressing all client inquiries on technical issues, processes, and fees, Responding to incoming and outgoing client calls and emails. External outreach to supporting educational and promotional campaigns. Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth. Qualification: Exceptional level of written and verbal communication skills A minimum of 2 years of experience in customer service and/or sales Previous client-facing experience in construction or software as a service (SAAS) is a plus. Tech-savvy and able to learn, adapt, and effectively communicate new technologies. Highly organized and able to multi-task and prioritize multiple strategic initiatives. Entrepreneurial and go-getter attitude with a drive to disrupt the status quo. Proficiency in MS Offic

We are currently seeking remote International Purchasing Coordinator in Colombia. Title: International Purchasing Coordinator Reports to: Head of Supply Chain Position Overview: Responsibilities will include establishing positive relationships with our vendors and maintaining a detailed record of all purchase orders. To ensure success as an international purchasing coordinator, must have excellent customer service skills and the ability to interact effectively with a variety of staff members in all departments. Ultimately, an outstanding purchasing coordinator should have strong business acumen, as well as a detailed, nuanced understanding of the buying and importing process. One of the key parts of this role is to identify and engage with engineering, operations, marketing, sales and quality team to understand commodity requirements and ensure supply base is aligned. Understands commodities for supply chain operations, specifically finished goods and material and reports to the supply chain manager in the production department. This role is responsible for supporting the development and implementation of advantaged purchasing strategies to support the procurement of products and material supplies for company operations. Qualifications: Bachelor’s Degree In Supply Chain, Business, Finance, Accounting or related field Minimum 5-year experience in consumer products with the potential to continue to advance within the international purchasing environment. Experience of handling

About the Company We are an iconic American pleasure products company founded in 1976 and recognized as one of the largest and most influential manufacturers in the adult wellness industry. With a long heritage of innovation and quality, the company designs, engineers, and produces a broad range of high-quality adult novelty products for diverse audiences, many of which are made in the United States. The organization has built a reputation for pioneering category-defining products and remains committed to craftsmanship, safety, and inclusive offerings that serve individuals and couples worldwide. About the Role AI Solutions Lead — Marketing & Content This role will drive the strategy, development, and deployment of secure, in-house AI systems that support marketing, copywriting, and creative content production. The AI Solutions Lead will design and scale custom generative AI tools, integrate them into daily workflows, and ensure all solutions meet strict compliance and data governance standards — particularly for sensitive or adult digital content. Working closely with marketing, product, and engineering teams, this role translates business needs into reliable, privacy-first AI workflows that enhance speed, quality, and operational efficiency. What You’ll Be Doing Lead the strategy and deployment of internal AI systems for marketing, copywriting, and creative content Build and maintain in-house generative AI capabilities capable of handling sensitive or adult digital cont

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. Working Hours: 10:00 AM – 6:00 PM EST Key Responsibilities: Lead / Quote Follow-Up & Conversion Follow up on existing quotes at pre-determined times Engage prospects to understand trip details, needs, and decision timelines Convert qualified leads into booked reservations Customer Relationship Management Build rapport with schools, corporate clients, tour groups, and private customers Maintain consistent communication throughout the sales cycle Provide professional, friendly, and knowledgeable service Objection Handling & Closing Address customer questions regarding pricing, availability, and safety Reinforce company value propositions (safety record, reliability, service quality) Proactively close sales and secure deposits Lead Management & CRM Tracking Maintain accurate records of all interactions in CRM system Track lead status, follow-ups, and conversion outcomes Ensure no opportunities fall through the cracks Feedback

Content Migration Assistant will have customer service and a keen eye for graphic design in their DNA and be a true champion for our customers. You’re someone who can learn technology quickly and know our website CMS product inside and out to provide the best content migration solutions possible. You also understand the importance of website design and functionality for both the user and the viewers. You’ll be able to review websites, identify the key components and move content efficiently and without sacrificing customer satisfaction. Content migration assistants daily tasks include moving content and converting content as needed, while considering risks and potential impacts. Content audits are performed to identify errors and areas for improvement in existing content management systems before migration takes place. Also, they manipulate or clean-up content in order to effectively move it between websites. Rate paid in PHP: 18,000 Base Pay (PHP 103.45 / hour ) + 6,000 KPI Bonus Schedule: Manila Time zone: (1st Shift) 9pm - 6am & | (2nd Shift) 8am - 5pm Shifting schedule (This is a project based 4-5 months but has the potential to be a long term) Key Responsibilities & Requirements: At least 1 year of experience in Content and Data Migration. Strong attention to detail. Review and audit website content prior to migration. Organize site navigation and page content. Understand and comply with State Requirements and ADA compliance. Documentation of migration process of

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST Key Responsibilities: Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. Collaborate with other departments to resolve complex issues and escalate cases when necessary. Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values. Assist with processing returns, exchanges, and refunds, adhering to company policies. Identify recurring issues and suggest process improvements to enhance the customer experience. Maintain up-to-date knowledge of the products and services to provide accurate information to customers. Requirements: 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. Excellent written communication skills with a professional and empathetic tone. Ability to multitask and manage multiple communication channels simultaneously. Strong probl

This is a remote, work from home position. We are seeking a Product Support Specialist CSR in the Philippines. We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you! Schedule: 9:00 am EST - 6 pm EST Rate paid in USD: $2.48 Requirements A minimum of 3 years of customer service/ technical support experience , preferably in a contact center or similar environment. Must have an experience using Zendesk. Fluent in both English both spoken and written. Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB). Stable and reliable internet connection. Strong computer skills and proficiency in various software applications. A commitment to providing exceptional customer service and a genuine desire to help customers. Responsibilities Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. Assisting customers in setting up and resolving issues related to their accounts. Verifying the identity of customers to maintain account security. Managing a high volume of customer interactions effectively and efficiently. Identifying and assessing customer needs a

We are looking for a Cash Applications Specialist who will support daily cash application operations, including payment research, reconciliation, and resolution of payment inquiries across multiple systems. This is a temporary position through June 2026, with the possibility of extension based on business needs. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, accuracy-driven environment with high transaction volumes. Key Responsibilities: Perform daily cash application research and support cash inflow management activities. Conduct research on payment inquiry requests submitted by other departments, reviewing supporting documentation and identifying required next steps. Investigate aged and complex items on the unapplied cash dashboard, focusing on older payments requiring deeper review and resolution. Assist with resolving unapplied, misapplied, or unidentified payments using multiple internal systems and tools. Maintain accurate documentation of findings, updates, and resolution actions related to payment inquiries. Manage and distribute email communications related to cash application and payment research. Utilize a cash application dashboard daily to track, prioritize, and resolve open items. Collaborate closely with the Cash Application team to ensure timely and accurate resolution of inquiries. Demonstrate strong time management, follow-up, and responsiveness to meet service-level expectations in a fast-paced environment. Qual

We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform. This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations. We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment. Working hours: 7:00 a.m. to 11:00 a.m Key Responsibilities: Customer Support & Customer Experience (60%) Respond to basic customer inquiries related to the use of the platform. Provide first-level functional support to customers. Follow up on customer requests until resolution with the appropriate team. Register and update support tickets or requests. Ensure customers receive the necessary information to use the platform effectively. Identify frequently asked questions or recurring issues to improve customer experience. Administrative & Operational Coordination (25%) Maintain client information updated. Assist in coordinating internal and external meetings. Document relevant communications and operational activities. Prepare simple operational tracking reports. Support task tracking and follow-up for the team. Administrative & Commercial Support (15%) Assist with invoice follow-up and payment status trackin

We are seeking remote L3 Systems Administrator to join our team in Philippines. We are looking for a motivated and experienced L3 Systems Administrator to join our managed services team. As a Systems Administrator, you will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT. Roles & Responsibilities: Perform remote and on-site tech support of hardware, software and network issues for various clients Design and implement network and server solutions to fulfill clients' business requirements Proactively monitor ticketing system to ensure timely resolution of client tech support issues Keep customers informed of incident progress, notify them of upcoming changes or outages Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions Assist technical support team members with any issues needing help or escalation Strive to u

We are seeking a detail-oriented and experienced Prior Authorization Specialist to manage the full lifecycle of prior authorizations (PAs) for medical services. The ideal candidate will be responsible for timely submission, meticulous follow-up, and effective resolution of all prior authorization requests and subsequent appeals. This role is critical in ensuring patients receive necessary services without delay and in maximizing reimbursement for the practice. Key Responsibilities The Prior Authorization Specialist will be responsible for the following core duties: Prior Authorization Submission and Monitoring: Monitor the Prior Authorization queue and manage an organized list of outstanding and in-progress PAs Review patient and service data provided by the biller/clinical team for completeness and accuracy Submit new prior authorizations to the correct insurance company and plan efficiently via the required method, including insurance portals, fax, or telephone Status Follow-Up: Proactively and consistently call insurance companies to check on the status of submitted prior authorizations to prevent processing delays Document all communication and status updates clearly and promptly in the patient management system Denial Management and Appeals: Identify, prepare, and submit prior authorization denial appeals in a timely manner, gathering all necessary clinical and administrative documentation Track the status of all submitted appeals through resolution System and Documentat

Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Key Responsibilities: Customer Service – Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions. Customer Service – Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions. Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new potential c