Teamlead Customer Support (m/w/d)

About Neolymp: NEOLYMP is a Berlin-based fitness brand founded in 2018 with the vision of making home workouts smarter, higher quality, and more accessible. We develop training equipment that combines function, design, and motivation—from pull-up bars and fitness bands to walking pads. Our team of over 10 dedicated people works completely remotely, distributed across all of Germany. We rely on personal responsibility, efficiency, and clear structures. Why this role: You shape the customer experience: every request, every complaint, and every review goes through your team. You decide how NEOLYMP feels to customers after the purchase. Leadership with real leverage: you lead our support team, set priorities, and further develop the people within it. Processes instead of firefighting: you build structures, knowledge bases, and automations so your team does less manual work and solves more. Your feedback impacts the entire company: what arrives in support flows directly back into our product development, shop, marketing, and logistics. Help shape growth: we want to grow significantly over the next few years. You build customer service to support this path. Your responsibilities: Team leadership: You provide professional and disciplinary leadership to our customer support team, plan capacities and availability, and give clear feedback. You onboard new team members and specifically develop your team. You roll up your sleeves