Sr Technical Support Representative

Headquarters: Canada URL: http://www.axon.com Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. What You’ll Do Location: Remote out of Canada Reports to: Senior Manager, Technical Support Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools Work with the Implementation team to assist with the geospatial setup of customer locations Respond to and resolve inbound Customer support requests through email and telephone Troubleshoot Customer support issues and follow Ax