Training Specialist

Location: Remote- Eligible US Locations About the role and about You: Great support starts with great training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. To help support our frontline agents, we’re hiring a hands-on Training Specialist to build and maintain the training they rely on. Our training program already has a strong foundation: a structured new hire curriculum, an established design framework, and experienced subject matter expert trainers who facilitate instructor-led training. In this role, you’ll keep that program accurate and effective as Zwift evolves. When products, processes, or policies change, you’ll revise new hire training and build and deploy update training to match. When the team identifies a need for refresh training, you’ll build it. When something new and complex launches, you’ll be a crucial part of supporting it. You’ll be a part of our Content & Learning team, who own training, user-facing self-service content, and the internal knowledge enabling Zwift ’s support team. In this role, you’ll also be the subject-matter expert in Seismic, our learning management system, ensuring we’re maximizing the benefits of the tool, keeping groups and enrollments clean, tracking completion and assessment results, and partnering with our BPO partners to close gaps. You’re organized, dependable, and easy to work with. You take direction well, own your work from sta