Partner Solutions Engineer

What You Can Expect Zoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions. In this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities. The ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes. About the Team Zoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market. Responsibilities Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions. Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders. Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities. Deliver technical workshops, training sessions, demos, and ongoin