VP of Customer Support

Zipliens is a leading lien resolution company that specializes in streamlining the lien resolution process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team. We are seeking a VP of Customer Support to build Zipliens' support function from the ground up. Reporting to the Chief Customer Officer and sitting within the Customer Experience department alongside the VP of Customer Success, this role owns inbound, reactive support for the firms that use Zipliens, along with the operating foundation that makes that support consistent, measurable, and able to scale. Owning Customer Support at Zipliens is a greenfield opportunity. HubSpot is our core platform for the foreseeable future, and you will design and configure omnichannel support within it, integrating other channels and tools as needed. You will start as a hands-on individual contributor: setting the vision and strategy, configuring the systems, defining reporting standards, and proposing the team and organization build-out as volume and complexity warrant. Our primary customers are law firm users. Over time, you will also help design a client support experience for claimants that strengthens our value to the firms we serve and helps them deliver better outcomes for their own clients, where that support is desired. You will partner closely with Customer Success, Product, Engineering, Lien Resolution Operations, Finance, Sales, and Marketing. In your first year, yo