Account Operations Executive

Job Title : Account Operations Executive Location : Philippines Work Type: Remote Shift: Monday - Friday 12PM - 9PM Role Overview We are seeking an energetic, dynamic and confident individual to join our Business Operations team. In this role, you will manage scheduling and support onboarding and reporting for global clients, ensuring efficient operations and successful client engagements. This role requires strong engagement, organization and collaboration skills to ensure our resources are optimized across our high volume of clients which is continually increasing. While the Service Delivery Manager (SDM) has overall accountability for the client relationship, our Business Operations team need to be sufficiently confident and competent in dealing with customers, to support both the clients and the SDM through the processes of onboarding, scheduling and reporting. This role is ideal for individuals who like working in fast paced environments, and are deeply passionate about customer success, enhancing organizational effectiveness, and driving successful execution at an operational level. Key Responsibilities Scheduling Manage the day-to-day scheduling of group activities for our clients. Implement workforce planning best practices, drawing on previous experience and industry standards. Review and enhance existing scheduling processes to improve efficiency and workforce utilization. Support teams in adopting and optimizing new scheduling and workforce planning systems. Gather