Head of Customer Retention - Carrier

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Head of Customer Retention for the Carrier vertical who will lead Customer Retention leaders and Customer Account Managers accountable for the post-implementation customer relationship, recurring revenue, and customer continuity across Zayo's Carrier portfolio. This leader will set the strategy, operating model, and capabilities required to improve renewals, retention, churn, revenue preservation, lifecycle engagement, and expansion. As the senior Customer Retention leader for the Carrier segment, this role owns customer health, revenue growth and preservation, gross and net revenue retention, renewal performance, churn performance to budget, and portfolio financial performance. The Head of Customer Retention will lead through Senior Managers, set clear performance expectations, and create a culture of ownership, accountability, and continuous improvement. This leader will partner with Sales and other senior Za