Network Engineer

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential. Job Description: What You Will Do Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions. Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve. Complete service requests, network implementations, migrations, and other change management engineering activities. Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance. Document customer issues, communications, steps taken to resolve, and current status through ServiceNow. Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur. Documents