Senior AI Engineer, Agentic Platform

We are looking for a product-minded AI engineer to turn what our customers are trying to decide into agents they actually rely on. AskWaive, our in-product assistant, is already live; the work now is quality, coverage, and an experience that wows. This is not a role for a prompt author or a demo builder. We want an owner: someone who takes a customer need—already expressed through our serving layers and semantic layer—and turns it into an endpoint, a tool, and an experience that makes the customer measurably better at their job. Agent engineering, deployment, and testing are all part of delivery, not a handoff. Our core data platform is owned by the team that built it. You'll build on top of it—and where data or infrastructure is holding an agent back, you'll have the standing to propose the change and drive it. What You'll Do From Customer Need to Product Superpower Own the Outcome: Start from the customer, and stay with it until the agent is answering their needs better Build Agents and Tools: Build production agents and the tools they call—retrieval, multi-step workflows, action-taking—on Amazon Bedrock, with Bedrock AgentCore as our runtime and tools exposed over MCP (Model Context Protocol). Turn Serving Layers Into Capability: Our semantic layer and service APIs are where customer needs are already expressed. Your job is turning them into endpoints and tools an agent can wield well—and knowing which metrics and entities it should reach at all. Shape the Experience, Not