Benefit Advocate

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues Required Job Qualifications: High School diploma or GED equivalent Minimum one year of insurance and/or benefits customer service experience Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment Ability to continuously display a positive attitude and follow directions Possess excellent customer service skills including proper grammar, tonalities and clear dictation Proficient in Microsoft Office Suite, data entry and