Patient Intake and Insurance Verification

Job Title: Patient Intake and Insurance Verification Position Type: Part-Time Working Hours: Monday - Thursday 9:00 AM - 2:00 PM and Friday 9:00 AM -12:00 PM Eastern Daylight Time Salary rate: $6-$8 per hour Job Responsibilities: Answer calls and respond to patient inquiries with warmth and professionalism. Coordinate patient intake from initial contact through scheduling. Verify eligibility and behavioral health benefits for commercial plans. Use payer portals such as UHC, Cigna, Aetna, Curative and BCBS, in addition to their carve out plans Confirm copays, deductibles, coinsurance, out-of-pocket maximums, and estimated patient responsibility for mental health and psychiatry benefits (in office and telehealth). Determine whether insurance benefits cover the practice’s specific services using cpt codes for mental health. Identify network restrictions, authorization requirements, and coverage limitations. Follow up with referred patients and manage referral workflows within 24 hours of receipt of referral (or within 2 hours if a STAT referral). Schedule appointments and maintain provider calendars. Monitor emails and coordinate communication between patients and providers. Update patient records and document interactions in Practice Better. Track pending referrals, intake requirements, and follow-up tasks. Provide general administrative and executive assistant support. Maintain HIPAA-compliant handling of patient information. Escalate unfamiliar insurance situations instead of