Technical Service Technician

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Scope of Position Technical Service Technician is responsible for critical support for the sales representatives and customers to ensure optimum product satisfaction. This position has no supervisory responsibilities. This position reports to the Technical Services Supervisor. This role is remote and is based in Blauvelt, NY. Primary Job Duties and Responsibilities Communicate with customers, representatives or service technicians via telephone concerning product and service issues. Troubleshoots all service-related customer complaints. Participate in ongoing development trainings both onsite and external. Support the creation of all technical service procedures and bulletin documentation. Assist in maintaining Operations and Maintenance manuals. Perform product/service-related training seminars for Represe