(USA) Principal, Software Engineer

Position Summary... What you'll do... Role summary: The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving cloud-native architecture and AI/ML integration across multiple teams. This role oversees the full software development lifecycle, ensuring high availability, reliability, and performance of distributed systems. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional stakeholders to translate complex business needs into effective solutions. The Principal Engineer champions innovation, continuous improvement, and adherence to best practices, fostering engineering excellence while aligning efforts with long-term organizational goals and technical roadmaps. About the team: The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions worldwide. Comprising software engineers, data scientists, and machine learning experts, the team focuses on innovative Generative AI applications within complex enterprise environments. As part of Walmart Global Tech’s Enterprise Business Systems, it collaborates closely with product, business, and UX partners to deliver measurable business value. Emphasizing scalable, secure, and maintainable software design, the team drives continuous improvement and operational excellence to support Walmart’s mission of helping customers save money and live better. What you'll do: Lead platform enginee