Manager, Process Improvement

Position Summary... The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk Operations. This role manages Process Improvement requests through discovery, stakeholder engagement, process analysis, SOP updates and implementation support to ensure work is clearly scoped, prioritized, documented, and completed effectively. This role partners with cross- functional teams to align strategies, simplify processes, and drive operational efficiency. By fostering collaboration and continuous improvement, this position supports long-term business goals and delivers measurable results that enhance organizational performance and stakeholder engagement. What you'll do... About the team: The Process Improvement team supports Risk Operations by strengthening operational processes, optimizing workflows, and addressing systemic gaps. The team partners with Product, Business, Change Management and other teams to align stakeholders, improve documentation, support intake and prioritization, and drive consistent execution. Through process improvement and change initiatives, the team simplifies and sustains operations, improves efficiency, and delivers measurable business outcomes that support Risk Operations' strategic objectives. What you'll do: Lead process improvement initiatives that enhance operational efficiency, reduce risk, and support business objectives