Remote Contact Center Agent - Full-Time Multi-Hire

Title: Remote Contact Center Agent - Full-Time Multi-Hire State Role Title: Admin and Office Spec III Hiring Range: Statewide $41,000 - $47,150 (Northern Virginia $45,990 - $52,808) Pay Band: 3 Agency: Department of Motor Vehicles Location: Remote Agency Website: www.dmv.virginia.gov Recruitment Type: Agency Employee Only - A Job Duties The Department of Motor Vehicles is seeking Contact Center Representatives who can excel in a high‑demand, high‑stress customer service environment. This role involves responding to a large volume of customer inquiries across multiple platforms (phone, email, and social media) while providing clear, accurate, and empathetic support. Representatives must manage and de‑escalate difficult interactions, quickly interpret customer needs, and help customers navigate DMV systems, products, and online tools. This position also requires a strong ability to interpret and explain Virginia statutes, policies, and regulatory requirements. Ensuring compliance in every customer interaction is essential, and applicants must be comfortable making decisions informed by law and policy in real time. Success in this role depends on performing effectively under pressure while maintaining professionalism and attention to detail. Our goal is to provide positive, memorable customer experiences with first contact resolution. This role requires you to interact with hundreds of customers to resolve Department of Motor Vehicles issues. The Virginia Department of Motor Veh