Customer Support Engineer

We’re always interested in connecting with experienced Customer Support Engineers who could be a great fit for our team as Verge.io continues to grow. As a Customer Support Engineer at Verge.io , you’ll work directly with customers to help them deploy, operate, and get the most out of VergeOS, troubleshooting complex infrastructure issues and guiding implementations and migrations along the way. It's a hands-on technical role for someone who enjoys solving hard problems and working directly with people. You’ll also help turn what you learn into better documentation and repeatable processes, using AI as a practical tool to research issues, analyze logs, and find better ways to solve recurring problems. The Role You’ll work directly with customers throughout their experience with VergeOS, from implementation and migration through ongoing support, optimization, and upgrades. That includes: Troubleshooting and resolving technical issues across the VergeOS platform Managing escalations and complex customer inquiries Guiding customers through implementations and migrations Helping customers optimize their environments and follow platform best practices Providing technical guidance for upgrades, maintenance, and other platform changes Partnering with Engineering to investigate and resolve complex technical issues Documenting technical solutions and contributing to our internal and customer-facing knowledge base Identifying recurring issues and turning solutions into repeatable proce