Operations Support Officer

About Vault Outsourcing Vault Outsourcing partners with businesses to provide reliable offshore talent and operational support. We connect skilled professionals in the Philippines with international businesses, helping them improve operational efficiency, maintain service quality, and achieve their business goals. We are looking for a detail-oriented Customer Experience Support Officer to support the administrative and operational functions of an international client. This is a non-customer-facing, back-office role focused on data accuracy, document management, financial administration, and maintaining reliable operational records. Key Responsibilities Administrative Support Provide administrative support across residential and commercial service programs. Prepare, process, and maintain business records, job information, and supporting documentation. Review job details, installation records, and supporting documents for accuracy and completeness. Maintain organised and up-to-date digital files and records. Prepare internal reports to support operational monitoring and decision-making. Data Management and Quality Control Perform accurate data entry and system updates across business platforms. Review quotations, job records, and installation details to ensure all required information is complete and correct. Identify discrepancies, missing information, and data errors, and coordinate corrections with the appropriate teams. Maintain accurate and accessible records to support in