Junior Customer Care Specialist

Can your work contribute to... extending human life? With uPacjenta – definitely yes! We are creating an application that makes ordering a home blood draw 🏠 as simple as ordering a pizza 🍕. Every day we promote health prevention and facilitate access to tests – with a mission to change medical care in Poland 🌍. Join us as a Junior Customer Care Specialist and help us ensure an exceptional Patient experience – from the first contact, through order processing, to support and advice. And if you also find yourself in sales – we will find space for you to spread your wings in that direction too 🚀. Currently, we are looking for 2 people: 1 person with full-time availability: work mainly on weekdays, in shifts between 6:00 AM and 8:00 PM, and occasionally on weekends. 1 person for 120 hours per month: work mainly on afternoon shifts during the week and on weekends. 💼 On a daily basis you will: Support Patients contacting the company via phone, chat, and email 📞💬📧 Actively contact clients interested in our services, present the offer, and support purchasing decisions. Register and modify orders in the system. Maintain a positive company image. Cooperate with the medical, IT, marketing, operations, and B2B teams 🎯. We are looking for someone who: Is empathetic and likes helping others. Knows English at a minimum B1 level. Efficiently operates a computer and MS Office suite. Is available for shift work (hotlines, etc.).