Customer Service Representative 3 (H)

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami , please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami /UHealth, Department of UHealth Connect has an exciting opportunity for a full time Customer Service Representative 3 to work remote. Core Summary The Customer Service Representative 3 receives reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems. Core Responsibilities Assists lower level customer service staff with day-to-day requests. Receives, addresses and responds to general inquiries, requests for service/support and/or complaints. Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.Resolves complex and unusual problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. Escalates and refers unre