Financial Solutions Advisor

Financial Solutions Advisor Office of Financial Solutions Full-Time, Contingent II, Exempt, Pay Grade 1.1 Location: Stateside Remote University of Maryland Global Campus (UMGC) seeks a Financial Solutions Advisor. Within the Office of Financial Solutions, the Financial Solutions Advisor (FSA) actively partners with learners and develops long term funding plans for their education, helping to remove financial obstacles to academic success. Leveraging in-depth knowledge of federal student aid, military benefits, employer benefits and self-pay options, the FSA consultatively reviews all funding options available based on a learner’s unique circumstance. With a goal of increasing access and affordability, the FSA also surfaces financial literacy resources and approaches solutions aimed at providing learners with an educational investment aligned with their goals. The Financial Solutions department is a high energy, fast-paced environment that relies heavily on data and technology to provide a superior learner experience. While interacting with learners and taking steps to find solutions, the FSA will regularly partner with colleagues in the Admissions, Success Coach, Financial Aid and Student Accounts departments. The FSA engages with learners in a variety of communication channels including email, SMS (text messaging), live chat, inbound calls, and outbound calls. A successful FSA is enthusiastic to financially guide learners from the earliest stages of admission through graduat