Microsoft 365 Engineer

As an M365 Engineer within Infrastructure & Operations, you will help keep Unit4 ’s Microsoft 365 environment stable, secure and effective for colleagues around the world. The role combines hands-on operational ownership with user support, technical problem solving and delivery of service-improvement projects. You will work across Microsoft 365 services, partner with the Service Desk and specialist teams, and act as an escalation point for complex issues. Success in this role means dependable BAU services, clear support for users, well-controlled change and measurable improvement of the collaboration environment. Responsibilities Own the day-to-day health and administration of Microsoft 365 services , with a focus on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and associated tenant services. Act as a technical escalation point for complex incidents and service requests , providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support where required. Monitor service health, message centre updates, capacity, licensing, audit information and operational alerts; identify risks early and take action to protect service continuity. Manage operational activities such as mailbox and group administration, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions. Support users and the Service Desk with clear technical guid