Customer Service/Player Support

Customer Service / Player Support Location: Philippines Employment type: Independent Contractor Work arrangement: Remote / work from home Schedule: Rotating shifts, including weekends, public holidays and midnight shifts Monthly package: Up to PHP 30,000, depending on experience and performance Role Overview We are looking for English-speaking Customer Service professionals to provide player support for an international online gaming platform. The successful candidate will respond to player enquiries, resolve account and gameplay issues, provide product guidance and maintain a high standard of customer service across online support channels. Key Responsibilities Respond promptly and professionally to player enquiries. Provide accurate information regarding game features, gameplay, promotions and platform rules. Assist users with account, payment, verification and technical issues. Troubleshoot common gameplay difficulties and escalate complex cases when necessary. Handle player complaints with patience, empathy and professionalism. Document customer interactions accurately using the designated support system. Coordinate with technical, development and quality-assurance teams to resolve recurring issues. Monitor player feedback and identify common problems or service trends. Maintain up-to-date knowledge of product changes, promotions and platform updates. Support the continuous improvement of customer-service processes and resources. Candidate Requirements Previous customer s