NOC Support Engineer

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview The Field Support area is responsible for providing on-site technical or non technical product support and service to customers. Responsibilities The Financial Markets Global IP Desk will contribute to the success of the team supporting the stability and availability of the TNS Financial Markets infrastructure and services by raising service incident tickets and assigning them to an appropriate engineer. This position is part of the Global IP Desk with a close relationship to the Technical Support Group which serves as second level escalation on all IP related Network Control Center issues. Primary responsibilities will be to resolve any issues including complex IP network routing, hardware, and protocol issues on the TNS global core and Financial Markets network. This will also include opening tickets with Vendor Help desks (Cisco and Juniper TAC) and escalating problems for engineering support when necessary. The technical support engineer will also be responsible for maintaining and updating assigned tickets providing peace of mind. This is a customer facing role, with the individual responsible for delivering quality service and support to TNS customers. The role being within the Financial Markets industry, liaising with TNS customer’s technical representatives requires solid technical understan